• Performs routine high complexity analyses and interpretations of flow cytometry dot plots in the testing of leukemia and lymphoma specimens • Analyzes data that comes from the lab • Properly performs and documents quality assurance, quality control • Properly prioritizes cases according to policy • Adheres to all safety, quality control and documentation policies • Recognizes problems that may adversely affect patient care and takes appropriate action • Participates in required Continuing Education activities • Serves as an example and resource to other testing laboratory personnel • Assists in training of personnel • Shows willingness to perform duties until they are complete • Additional duties as assigned

• Documentar fichas de caracterización de aplicaciones del portafolio organizacional. • Identificar propósito, criticidad, tecnologías y dependencias de alto nivel de cada aplicación. • Coordinar con SMEs para completar, contrastar y validar la información levantada. • Levantar información mediante entrevistas, workshops y análisis documental. • Sintetizar información compleja en estructuras claras, trazables y útiles para la toma de decisiones. • Interactuar con equipos técnicos, funcionales y de negocio.

• Serve as the primary point of contact for advisors and field leaders. • Own advisor inquiries end-to-end, clarify requirements, and deliver timely resolutions. • Gather, analyze, and interpret compensation and financial data to fulfill complex research requests. • Design and deliver tailored training, job aids, and presentations. • Provide practical, client-ready guidance on compensation practices, policies, and procedures. • Continuously improve processes and controls by using trends and feedback. • Support core operational duties as needed to ensure service continuity. • Contribute to special projects and initiatives by evaluating opportunities and developing recommendations.

Role Description Provides advanced Epic EHR support across 13 facilities. Fully remote, 1st shift (7AM-3:30PM EST). Resolves technical issues, manages access, and supports users; includes weekends and holidays to ensure reliable patient-care systems. The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction. Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care. Key Responsibilities - Provide support for Epic applications, workflows, access, printing, and integration issues. - Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems. - Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems. - Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities. - Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting. - Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs). - Assist with Epic user account provisioning, role changes, template assignments, and security access requests. - Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs). - Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support. - Maintain documentation, knowledge base articles, and standard operating procedures. - Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques. - Support change management and scheduled downtime communications as needed. - Ensure adherence to HIPAA, security, and IT governance policies in all technical activities. - Escalate critical issues and downtime events according to established protocols. Qualifications - Minimum of 2 years providing Epic technical support in a healthcare or clinical environment. (Required) - Proficient with ServiceNow or other enterprise ticketing systems. (Required) - In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts). (Required) - Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk). (Highly desired) - Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM). (Highly desired) Requirements - Absences greater than two weeks MUST be approved by CAI management in advance. - Candidate must understand this is a first shift position with working requirements of 7:00 AM EST - 3:30 PM EST, including weekends and holidays. - Candidates must be able to attend a remote webcam interview.