• Act as the primary technical contact throughout the customer engagement process. • Work closely with customers to understand operational challenges and identify suitable technical solutions. • Develop system configurations and technical solutions to meet customer requirements. • Support site integration activities and advise customers on implementing complex energy systems. • Collaborate with engineering teams to define system architecture, scope of supply, and technical solutions. • Lead customer meetings, technical workshops, site visits, and product demonstrations. • Develop technical proposals, application studies, and supporting documentation. • Provide technical support during bid, tender, and due diligence activities. • Support project handover into engineering, manufacturing, and deployment teams. • Represent the business at industry conferences, exhibitions, and customer events.

• Assist with resources and logistics required to perform services and maintenance activities on customers' site/property • Responsible for planning and execution to meet customer and business metrics • Interface with the customer service managers on issues escalation • Develop and execute short and long-range resource plans based on resource forecasts and region business commitments • Coordinate cross functionally to collect data and consolidate into multiple systems • Provide support for tracking communications, customer reports, and validating completion dates

• Directly supervise and support onshore and offshore NOA Patient Access Representative teams. • Assign, prioritize, and monitor daily work queues to ensure timely completion of payer notifications. • Serve as the primary operational liaison between Guidehouse and client departments, including Patient Access, Case Management, Utilization Review, Revenue Integrity, Health Information Management, and Revenue Cycle leadership. • Provide hands-on support for complex accounts, escalations, payer issues, and workflow challenges. • Monitor daily admission volumes, staffing capacity, productivity, and service level performance. • Develop and maintain staffing plans to support client needs and volume fluctuations. • Lead onboarding, training, mentoring, and performance coaching for NOA staff. • Develop, maintain, and continuously improve Standard Operating Procedures, work instructions, and training materials. • Conduct quality assurance reviews and identify opportunities for process improvement. • Ensure compliance with payer-specific notification requirements and client contractual obligations. • Lead regular operational meetings with Guidehouse and client leadership teams. • Identify trends contributing to notification-related denials and implement corrective action plans. • Develop performance dashboards and operational reports for internal and client stakeholders. • Coordinate closely with offshore leadership to ensure alignment of workflows, quality standards, and productivity expectations. • Participate in implementation planning, workflow design, and transition activities for new client engagements. • Promote a culture of accountability, teamwork, customer service, and operational excellence.

Role Description The Quality Systems Manager will be responsible for overseeing and ensuring compliance with current Good Practices (GxP) for applicable GxP systems, including document management (EDMS), training (LMS), and the electronic quality management system (eQMS). This role will coordinate and execute document management activities in an effective and compliant manner. This role will also provide training and maintain training compliance of all applicable stakeholders that impact clinical and commercialization activities. Additionally, this role will collaborate with internal and external teams, ensuring alignment of quality standards and the timely execution of all deliverables. The individual will possess a strong hands-on expertise in GxP quality systems and operations within the biotech industry. Key Responsibilities - Documentation Management: - Perform document control duties to manage the creation, review, approval, revision, obsoletion, and storage of GxP documents (SOPs, Work Instructions, Policies, etc.) and records. - Responsible for the ongoing management of the electronic Document Management System (eDMS). - Quality Systems Management (eQMS): - Experience with systems for processing Deviations, Change Controls, Audits, CAPAs, Investigations, Vendor Management, Complaints, etc. - Evaluate system functionality, evaluate new features from periodic releases, and assist with the implementation of value-added features. - GxP Training Management: - Oversee the training process to maintain compliant training for GxP stakeholders. - Support the establishment of training curricula and training materials. - Track completion rate of training of stakeholders. - Responsible for the ongoing management of the training system. - Non-GxP System Support: - Serve as the Corporate Training Coordinator and support day-to-day Corporate Document Management and Training activities. - Ensure corporate documents are maintained in the appropriate system and assigned correctly to support broader business needs. - Reporting and Metrics: - Support regulatory inspections and audit requests (FDA, EMA, etc.). - Support the implementation, maintenance, and reporting of quality metrics and KPIs to ensure alignment with company objectives. - Prepare materials for Quality Management Review meetings, including KPI summaries, quality reports, and trending analyses to support management oversight and continuous improvement. - GxP Cross-functional Collaboration: - Partner with IT, CMC, Supply Chain, Clinical Operations, Clinical QA, Biometrics, Regulatory Affairs, and other GxP teams to implement procedures, training, quality activities, and ensure quality compliance throughout the document and product lifecycle. - Assist with the coordination of periodic SOP Committee meetings with various departmental leadership. Qualifications - Bachelor's degree in Life Sciences, Engineering, or a related field. - Minimum 3-5 years of experience in quality systems, quality assurance, document management/training management within the biotechnology or pharmaceutical industry. - Experience with Phase 3 clinical trials and the transition to commercialization is highly preferred. Requirements - Expertise in GxP, regulatory requirements, and industry best practices (FDA, EMA, ICH). - Ability to collaborate with cross-functional teams and complex initiatives. - Excellent knowledge of quality systems, documentation, and compliance management. - Exceptional problem-solving, troubleshooting, and analytical skills. - Strong communication and presentation skills, both written and verbal. - Ability to work effectively with communication and office tools in a remote, fast-paced, and evolving environment. Benefits - Comprehensive health coverage. - Flexible paid time off. - Generous parental leave. - Competitive 401(k). - Education assistance. - Wellness resources. - Financial security. Company Description At Vor, we believe science can do more than manage symptoms. It can change the course of disease. By advancing telitacicept, a first- and potentially best-in-class dual BAFF/APRIL inhibitor, we are silencing upstream survival signals and stopping downstream autoimmune cascades. Together, we are addressing disease at its root cause and rewriting what is possible for patients worldwide. As an equal opportunity employer, we at Vor Bio know that diversity inspires innovation, inclusiveness, and creativity. We invite you to come as you are. All applicants will be considered for employment agnostic to race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Please visit our website at https://www.vorbio.com/ for more information.