• Set up, repair and maintain medication/treatment carts, fax machines and other equipment • Troubleshoot and record service calls over the phone • Sourcing/ordering and tracking parts required for ongoing maintenance • Follow up with parts/equipment sent to the homes • Support onboarding and off boarding of homes • Local deliveries and pickups

• Cross-Program Coverage and Continuity • Provide vacation, sick leave, and temporary coverage for Care Navigators across multiple PSPs. • Ensure continuity of patient care during coverage periods, including timely follow-up, documentation, reimbursement activity, and adherence to program-specific KPIs. • Quickly learn and apply different program workflows, escalation pathways, client expectations, and reporting requirements. • Special Projects and Operational Support • Provide dedicated support for special projects across the PSP, including process improvement initiatives, workflow stabilization, program transitions, coverage planning, and operational support as assigned. • Support PSP leadership by identifying process gaps, reimbursement trends, coverage barriers, and opportunities to improve consistency across programs. • Assist with onboarding, knowledge transfer, or temporary workflow support when programs require additional experienced Care Navigator capacity. • Advanced Reimbursement Support • Apply extensive reimbursement expertise across multiple provinces, including public and private payer requirements, provincial coverage criteria, prior authorization processes, appeals, special authorization submissions, and employer or insurer escalations. • Collaborate with patients, insurers, physicians, pharmacies, infusion or injection service providers, and internal PSP teams to resolve reimbursement and access barriers. • Serve as a knowledgeable resource for complex reimbursement scenarios by supporting Care Navigators and PSP leadership with payer-specific requirements and escalation recommendations. • Patient and Program Support • Act as a point of contact for patient-related elements of the PSP when providing assigned coverage or project support. • Support timely patient enrollment, telephone support, maintenance calls, adherence follow-up, and ongoing case management as required by the assigned program. • Review, analyze, and validate patient information for accuracy and completeness to support initiation and continuation of services. • Maintain accurate and timely patient, clinic, and program information within the Customer Relationship Management (CRM) system. • Maintain confidentiality of patient, client, and corporate information and discuss information only with appropriate personnel. • Complete additional duties as requested by the Manager.

• Conduct comprehensive interviews with subjects, employers, and references • Resolve material issues to establish background and character of subjects • Participate in virtual training and mentorship with experienced Investigators • Potential travel for temporary duty assignments

• Install windshields and auto glass in our shop or from a mobile operation unit • Calibrate vehicle electronics such as ADAS systems, Lane Departure Warning, Forward Collision Alert, etc. • Repair chips and other glass damage • Interact with customers to ensure customer satisfaction with a job well done • Process payments from mobile customers • Maintain a professional appearance and positive attitude • Provide World Class customer service to our valued customers and vendors