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Powering Precision Proteomics with unrivaled sensitivity and simplicity
Technical Support Scientist
Location
California
Posted
128 days ago
Salary
$110K - $130K / year
Seniority
Senior
Job Description
Technical Support Scientist
Alamar Biosciences, Inc.
• Serve as a primary point of contact for customers for technical and scientific support, working collaboratively with other Technical and Application Support team members to coordinate responses, share context, and ensure consistent, high-quality support. • Status communications with customer • Logging cases and associated communications and resolutions in the CRM • Informing requirements for scaling support process and infrastructure • Tracking support metrics • Perform platform demonstrations as needed to support sales • Perform internal trainings for new field employees • As a foundational member of the team, contribute to the building of the technical knowledgebase and processes to facilitate scaling of support as the user base expands • Collaborate with internal R&D teams during the product development cycle, providing critical insights via Voice of Customer • Contribute to the creation of customer training materials and documentation, working closely with internal resources • Assist in the scaling of our CRM toolset, ensuring effective integration with ERP and marketing automation
Job Requirements
- BS, MS or PhD in the biological sciences
- Demonstrated experience in the generation of technical documentation
- Pragmatic thinker with a clear and effective approach to problem-solving
- Strong orientation towards process improvement and unwavering commitment to quality
- In-depth understanding of preparing materials to enhance customer support
- Excellent relationship-building skills, with the ability to engage effectively with diverse personalities both inside and outside the company
- Outstanding written, verbal, and presentation skills, capable of conveying complex information with clarity
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Bonuses
- Stock options
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