Payment and Technology Solutions
IT Support Engineer, Azure Virtual Desktop
Location
Brazil
Posted
128 days ago
Salary
0
Seniority
Senior
Job Description
IT Support Engineer, Azure Virtual Desktop
Maxana
• Provide L2-L3 support for users accessing systems via **Azure Virtual Desktop (AVD)** • Troubleshoot login issues, session disconnects, performance problems, and application access • Support local laptops used primarily for AVD connectivity • Support **AVD environments**, including: • Dynamic host pools • Golden image updates (following runbooks) • Software distribution to AVD hosts • Support user access and devices via: • Active Directory (AD) • Microsoft Entra ID (Azure AD) • Intune • Perform daily checks, follow change processes, and escalate issues when required
Job Requirements
- Experience in **Service Desk, IT Support, or Endpoint Support**
- Hands-on experience supporting **Azure Virtual Desktop (AVD)**
- Strong Windows 10/11 troubleshooting skills
- Familiarity with Active Directory and user account management
- Comfortable working in structured, process-driven environments
- Strong written and spoken English (B2 or above)
Benefits
- Competitive pay
- Fully remote
- Clear scope and expectations
- Hands-on experience with AVD and enterprise tools
- Opportunity to grow advance into leadership roles, while working with the brightest minds in the game
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• Provide L2-L3 support for users accessing systems via **Azure Virtual Desktop (AVD)** • Troubleshoot login issues, session disconnects, performance problems, and application access • Support local laptops used primarily for AVD connectivity • Support **AVD environments**, including: - Dynamic host pools - Golden image updates (following runbooks) - Software distribution to AVD hosts • Support user access and devices via: - Active Directory (AD) - Microsoft Entra ID (Azure AD) - Intune • Perform daily checks, follow change processes, and escalate issues when required
