Employment Hero is an HR-focused technology company on a mission to create a "better world at work" and change what people expect from employment. Beckoning qua
CX Operations Business Partner
Location
Australia
Posted
6 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
CX Operations Business Partner
Employment Hero
Role Description As a Senior CX Operations Analyst within CX Operations, you will design and implement solutions for the Customer Experience (CX) function’s most significant challenges. This involves building a global, AI-first, digitally enabled CX function from the ground up, focused on creating efficiencies in mature markets and unlocking growth in emerging ones. Reporting to the CX Operations Manager and as part of the central Business Operations team, you will help shape the engine that propels CX forward. Your responsibilities will include planning, reporting, and driving execution. You will take full ownership of your projects, advancing complex initiatives at pace while ensuring high-quality delivery. This role requires collaboration with stakeholders across the organisation to clarify complex topics and facilitate informed decision-making. You will: - Analyse performance data across our teams and customer experience to identify trends, issues, and opportunities for improvement. - Conduct discovery on our customer journeys, systems, and processes to deeply understand the root cause of issues, and develop solutions through first principles thinking that encompass the customer experience, ways of working, and systems; while considering the overall business context and objectives. - Enable the rapid, phased delivery of solutions by ruthlessly prioritising what’s required to execute. - Collaborate and bring together cross-functional groups to generate insights, develop solutions, and coordinate delivery. - Communicate across multiple teams and organisational levels; sharing plans, updates, and clear narratives. This role will include: - Project & Stakeholder Management - Ability to scope and lead major, multi-stream programs of work. - Able to tailor communications to any stakeholder and context. - Problem Solving - Able to apply a structured approach to problem solving complex issues. - Able to make connections on root causes of problems from a first principles approach. - Able to find innovative solutions to complex problems that exceed the businesses KPIs. - Data Analysis - Able to gather complex data and surface it in an engaging format. - Able to use data to build models/forecasts that generate new insights. - Able to interpret data and use it to generate meaningful actions and recommendations. Qualifications - Experience in CX or customer operations/analytics. - Be a high agency team member with a strong sense of ownership over your work. - Understand what good looks like with experience executing in a fast-paced, results driven environment. - Have the innate ability to simplify complex topics without sacrificing necessary detail. - Have demonstrated experience delivering complex solutions with few or no comparisons in the organisation. - Have demonstrated experience creating quality deliverables at a rapid pace that is unachievable for most. - Strong understanding of CX functions and optimal process design based on customer experience and performance outcomes. - Strong track record of being executional with a high propensity to GSD (driving forward deliverables to closure). Benefits - You will work remotely, with the flexibility to own your time and impact. - You will access cutting-edge tools to amplify your work, knowledge, and outputs. - You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life. - You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies. - You’ll also have access to a wide range of benefits that includes: - A very generous parental leave policy. - Subsidised egg freezing (so you can make the choice that’s right for you, on your terms). - A WFH office expense budget. - Outstanding learning & development opportunities. - Annual Global Gathering – so far we’ve been to Thailand, Vietnam, Bali, Dubai and are excited to meet in Gold Coast in Australia in September 2026.
Related Guides
Related Categories
Related Job Pages
More Business Operations Jobs
• Support the preparation and submission of proposals responding to government and non-government funding opportunities • Coordinate outreach to internal teams and external partners to gather information needed for proposals • Assist with content development and proofreading of proposal materials • Help manage pipeline and timelines and track deliverables across multiple simultaneous efforts • Serve as a responsive point of contact for member inquiries, ensuring issues and data are routed appropriately, and supporting broader operations and engagement activities • Support data management and record updates in the CRM system (Microsoft Dynamics) • Assist with tracking and reporting on membership activity, including pulling data and maintaining Excel-based dashboards for senior leadership reporting • Help develop and maintain tracking tools that surface key numbers and trends for leadership • Support scheduling, documentation, and follow-through on action items across team workstreams • Prepare summaries, briefings, and activity reports for senior leadership • Contribute to reporting on team activities across Business & Strategy focus areas • Flex into other areas of the Business & Strategy portfolio as needs evolve.
• Audit every SOP across every department • Question the old processes and figure out which ones are just outdated habits nobody's challenged • Rebuild the broken ones using AI, the right tech tools, and Hubspot • Run an annual review of legacy SOPs to keep everything running clean • Own the full SOP book. You are the keeper of how Raise Away gets things done • Handle the rollout whenever an SOP is new or updated • Oversee Hubspot and tighten up the workflows inside each department • Find the friction and hunt down the bottlenecks in daily operations • Work across every team to make sure the handoffs between departments actually work • Manage the Raise Away Black Box, our internal home for all procedures and operations • Run root cause analysis to find what's broken and fix it alongside each team • Keep the operating cadence going: weekly, monthly, and quarterly business reviews with department heads and the CEO • Get hands-on with projects across every department • Keep teams on track to deliver on time and on budget • Build out all company and department projects in Asana
Japan Business Operations Specialist (イベント企画・運営 / 来客対応)
Micron TechnologyMicron Technology specializes in memory and semiconductor technology, such as computer memory and image sensors. Since opening, Micron Technology has had a successful history and i
Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. 職務概要 マイクロン広島工場における社内外の各種イベントの企画• 運営• 実行, 来客対応, 施設関連サポートを担うポジションです。業務を自立して進め, 関係部門と協力しながら高い品質で運営を支えます。英語を用いたメール• 会議対応が発生し, デザインスキルがあれば歓迎されます。 主な職務内容 イベント関連 - 社内イベント• 全社イベントの企画立案, スケジュール管理 - 出展• 会場設営• 運営• 当日進行のリード - ベンダー調整, 資料作成, 案内文書作成 - Photoshop, Illustrator, PowerPoint, Premiere Proで, ポスター, 案内資料, イベント関連デザインを作成し, 写真撮影や動画の制作• 編集(あれば尚可) 来客対応 - 国内外からの来訪者のアテンド, 応接手配 - 見学ツアーの企画• 案内 - 入構手続き, 調整業務 必須要件 - イベントの企画• 運営経験(企業/学校/団体など規模問わず) - 最小限の指示• 監督で自立して業務を進められること - 社内外ステークホルダーとの調整力 - ビジネスレベルの日本語 - 英語での基礎的な読み書き• コミュニケーション 歓迎要件 - 英語での会議参加• 説明がスムーズにできるレベル - デザインツール(Photoshop, Illustrator, PowerPoint)の使用経験 - プロジェクトマネジメント経験 求める人物像 - イベント運営が好きで, 細かい段取りをポジティブに組める方 - マルチタスクで整理して進められる方 - 周囲と自然にコミュニケーションを取り, チームワークを大切にできる方 - 変化に柔軟で, 改善提案ができる方 Job Summary This position is responsible for planning, operating, and executing various internal and external events at the Micron Higashi-Hiroshima site, as well as handling visitor support and facility-related coordination. The role requires independently driving tasks and collaborating with relevant departments to deliver high-quality operations. Email and meeting communication in English will be required, and design skills are a welcomed plus. Key Responsibilities Event Management - Planning and scheduling a wide range of events, including small- and large-scale internal events, as well as external events. - Leading booth/exhibit preparation, venue setup, event operations, and day-of execution - Coordinating with vendors, preparing materials, and creating announcement documents - Creating posters, informational materials, event-related designs, and performing photo shooting and video creation/editing using Photoshop, Illustrator, PowerPoint, or Premiere Pro (a plus if available). Visitor Support - Hosting visitors from Japan and overseas, including arranging meeting rooms and escorting - Planning and guiding site tours - Handling procedures for site entry and other related coordination tasks Required Qualifications - Experience in event planning and operations (any scale, such as corporate, school, or organizational events) - Ability to work independently with minimal instruction or supervision - Strong coordination skills with internal and external stakeholders - Business-level Japanese - Basic English reading, writing, and communication skills Preferred Qualifications - Ability to participate in and communicate effectively during English meetings - Experience using design tools (Photoshop, Illustrator, PowerPoint) - Experience in project management Ideal Candidate - Someone who enjoys event operations and can positively manage detailed planning - Able to organize and manage multiple tasks - Communicates naturally with others and values teamwork - Flexible to change and able to propose improvements About Micron Technology, Inc. We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all . With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities - from the data center to the intelligent edge and across the client and mobile user experience. To learn more, please visit micron.com/careers All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. To request assistance with the application process and/or for reasonable accommodations, please contact hrsupport_japan@micron.com Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards. Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron. AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification. Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.
Senior Director, Engineering – Agentic Business Systems
WrapbookWrapbook is a computer software company that has built a digital profile that helps its users “facilitate onboarding, paying, and insuring project workforces
• Build the platform. Own the internal AI deployment infrastructure — make it possible for non-engineers to safely build and run AI workflows at scale. • Ship the workflows. Directly build high-leverage agentic workflows across Marketing, Sales, Success, Support, Finance, and Operations. Find the highest-friction, highest-volume work in each function and automate it. • Enable business users. Turn business stakeholders into builders. Create the patterns, guardrails, skills, and training that let people across the company build their own AI workflows on your platform. • Lead a mixed team. Manage a cross-functional group of engineers, PMs, and embedded business users. Set direction, hold a high bar, and build a culture where shipping and learning happen fast. • Partner across the org. Work directly with functional leaders to understand their goals, prioritize ruthlessly, and measure the business impact of every deployment. • Own the outcomes. Define what success looks like — adoption, time saved, throughput gained, cost avoided — and report on it credibly to the SVP of Engineering and CEO. • Champion responsible adoption. Ensure everything you ship is secure, compliant, and aligned with how Wrapbook handles sensitive financial and personal data.



