Role Description - Verifies claims are received by the payer and follows up to obtain payment via phone calls, portal or website use. - Reviews claim adjustment reason codes or explanations of benefits received by the payer to determine what reasons for denials records are indicating for appropriate follow-up. - After denial review, evaluates next steps and takes action to call payer, follows up with a resubmission or dispute/appeal/reconsideration as required by payer, or works internally to receive payment on account. - Drafts an appeal or complete reconsideration forms when applicable based on payer requirements in a format that is logical and relates to the open denial of payment. - Obtains and sends medical records during the appeals process when needed to substantiate medical necessity. - Ability to review billing forms for both paper submissions and electronic submissions for accuracy. - Calls patients or payers directly without hesitation to obtain needed information to resolve an account balance when applicable. - Identifies trends with payor rejections or denials and escalates these trends to leads/supervisors. - Uses computer systems/technology to locate claims information to resolve account balances. - Maintains compliance with patient financial services policies and procedures. - Uses fax machine and other office equipment during the course of normal daily operations. - Reviews accounts based on patient or departmental inquiries and works with other Mercyhealth departments in a timely fashion if outstanding questions are not resolved and a claim is in jeopardy of not being paid. - Interacts with other Patient Financial staff members to provide pertinent information, which may include training and document sharing, and to ask for guidance to resolve knowledge base deficiencies. - Researches accounts at a higher level that are denied for No Authorization as a priority in the attempt to appeal or escalate to Precertification department if a retro authorization may be needed. - Works billing functions when needed. - Escalates high dollar accounts for a second level appeal if needed. - Reports equipment malfunctions and supply needs, as necessary. - Accesses available resources, such as the patient accounting system, biller files, other areas in the Revenue Cycle, or payer databases, to locate missing or incorrect information. - Applies creative problem-solving skills in order to overcome obstacles and resolve errors for claim adjudication. - Coordinates with management and external departments to resolve unresolved accounts and potentially create process redesign initiatives for long term root cause resolution. - Completes special projects as assigned. - Maintains a comprehensive awareness of all insurance company updates including Federal and State guidelines. - Meets productivity goals as assigned by the Revenue Cycle Director. Qualifications - High school diploma or equivalent. - Microsoft Excel required and healthcare billing experience preferred. - Undertakes self-development activities. - Basic understanding of working in multiple software applications at the same time. Requirements - Pay Range: $17.92 - $26.88 Benefits - Medical, Dental, Vision - Life & Disability Insurance - FSA/HSA Options - Generous, accruing paid time off - Paid Parental and caregiver leave - Career advancement and educational opportunities - Tuition and certification reimbursement - Certification Reimbursement - Well-being Programs - Employee Discounts - On-Demand Pay - Financial Education - Annual recognition/awards events - Partner appreciation days - Family entertainment/attractions discount - Community service/improvement opportunities

Role Description - Verifies claims are received by the payer and follows up to obtain payment via phone calls, portal or website use. - Reviews claim adjustment reason codes or explanations of benefits received by the payer to determine reasons for denials for appropriate follow-up. - After denial review, evaluates next steps and takes action to call payer, follows up with a resubmission or dispute/appeal/reconsideration as required by payer, or works internally to receive payment on account. - Drafts an appeal or complete reconsideration forms when applicable based on payer requirements in a logical format related to the open denial of payment. - Obtains and sends medical records during the appeals process when needed to substantiate medical necessity. - Ability to review billing forms for both paper submissions and electronic submissions for accuracy. - Calls patients or payers directly to obtain needed information to resolve an account balance when applicable. - Identifies trends with payor rejections or denials and escalates these trends to leads/supervisors. - Uses computer systems/technology to locate claims information to resolve account balances. - Maintains compliance with patient financial services policies and procedures. - Uses fax machine and other office equipment during normal daily operations. - Reviews accounts based on patient or departmental inquiries and follows up with other Mercyhealth departments in a timely fashion if outstanding questions are not resolved. - Interacts with other Patient Financial staff members to provide pertinent information, which may include training and document sharing, and to ask for guidance to resolve knowledge base deficiencies. - Researches accounts denied for No Authorization as a priority in the attempt to appeal or escalate to Precertification department if a retro authorization may be needed. - Works billing functions when needed. - Escalates high dollar accounts for a second level appeal if needed. - Reports equipment malfunctions and supply needs, as necessary. - Accesses available resources, such as the patient accounting system, biller files, other areas in the Revenue Cycle, or payer databases, to locate missing or incorrect information. - Applies creative problem-solving skills to overcome obstacles and resolve errors for claim adjudication. - Coordinates with management and external departments to resolve unresolved accounts and potentially create process redesign initiatives for long-term root cause resolution. - Completes special projects as assigned. - Maintains a comprehensive awareness of all insurance company updates including Federal and State guidelines. - Meets productivity goals as assigned by the Revenue Cycle Director. Qualifications - High school diploma or equivalent. - Microsoft Excel required and healthcare billing experience preferred. - Undertakes self-development activities. - Basic understanding of working in multiple software applications at the same time. Requirements - Pay Range: $17.92 - $26.88 Benefits - Medical, Dental, Vision - Life & Disability Insurance - FSA/HSA Options - Generous, accruing paid time off - Paid Parental and caregiver leave - Career advancement and educational opportunities - Tuition and certification reimbursement - Certification Reimbursement - Well-being Programs - Employee Discounts - On-Demand Pay - Financial Education - Annual recognition/awards events - Partner appreciation days - Family entertainment/attractions discount - Community service/improvement opportunities

Role Description How You Will Add Value? - You will own the Aladdin investment management platform across Investment Operations. - You will lead the migration from SIMS to Aladdin, covering data and workflows. - You will design and implement a unified global operating model. - You will oversee trade processing, corporate actions, pricing, and reconciliations. - You will strengthen risk management, controls, and governance frameworks. - You will drive automation and reduce reliance on legacy systems. - You will leverage Business Reporting Systems (BRS) to improve data efficiency. Team & Collaboration: - You will lead global teams across India and Poland. - You will collaborate across regions to support continuous operations. Qualifications - Twelve or more years of experience in Investment Operations. - Deep expertise with the Aladdin platform. - Strong experience using Business Reporting Systems. - Strategic leadership and decision-making capability. - Proven transformation and change management experience. - Ability to lead and influence global teams. Requirements Franklin Templeton offers employees a competitive and valuable range of total rewards – monetary and non-monetary – designed to support their well-being and recognize their time, talents, and results. Along with base compensation, employees are eligible for an annual discretionary bonus, a 401(k) plan with a generous match, and recognition rewards. We expect the annual salary for this position to range between $160,000 – $185,000, depending on location and level of relevant experience, plus discretionary bonus. Benefits - Paid Time Off: Three weeks of PTO in your first year - Health Coverage: Competitive medical, dental, and vision insurance to support your well-being - Retirement Savings: 401(k) plan with an 85% company match on pre-tax and/or Roth contributions, up to IRS limits - Equity & Investing: Employee Stock Investment Plan (ESIP) with discounted share purchase opportunities - Learning Education Assistance Program (LEAP): To support your ongoing growth and career advancement - Employee Investment Benefits: Opportunity to purchase company funds with no sales charge Company Description At Franklin Templeton, we believe success is built through powerful partnerships. As a forward thinking asset manager, we build dynamic relationships with clients, understand their goals, and navigate complex markets together. We leverage cutting edge strategies and deep insights to unlock opportunities for long term wealth creation. Our talented, global teams bring expertise that is both broad and unique. From our welcoming, inclusive, and supportive culture to our globally diverse business, we offer opportunities not only to help you reach your potential, but also to contribute to our clients’ success. About the Department: Investment Operations operates within a global, follow-the-sun model across the United States, India, and Poland to ensure continuous processing, scalability, and alignment with the firm’s enterprise platform and transformation strategy. The team brings together experienced operations leaders, technologists, and regional teams to deliver efficient, controlled investment lifecycle support. Joining this group provides exposure to global stakeholders, enterprise initiatives, and large-scale platform transformation.

• Serve as a strategic partner to the VP General Manager of Rheumatology and Nephrology (Rare Disease) supporting development of the Business Unit vision and strategy, translating priorities into actionable plans, and enabling coordinated execution across the portfolio. • Design and lead integrated BU governance processes, and support leadership engagements, business reviews that enable cross-brand alignment, strategic prioritization, and effective decision-making across brands and functions. • Drive high-impact Business Unit initiatives, including capability building, portfolio resource optimization, and translation of enterprise priorities into actionable plans across the organization. • Provide strategic recommendations to identify opportunities, address emerging challenges, and support Business Unit priorities. • Lead cross-functional initiatives that advance objectives and strengthen organizational effectiveness. • Ensure VP preparedness for key meetings, decisions, and engagements by proactively aligning stakeholders, managing follow-up actions, and developing high-quality executive communications and presentations. • Help strengthen a collaborative, agile, and connected Business Unit culture through strong partnership, communication, and leadership engagement. • Support design of and manage an agile Business Unit operating rhythm, including leadership team cadence, strategic planning, prioritization, and coordination of key meetings and strategic initiatives. • Drive adoption and scaling of AI, technology, and innovative capabilities to enhance organizational effectiveness and business performance. • Partner closely with BU leaders and cross-functional partners, including Finance, HR, and Data and Insights, to drive aligned decision-making and achievement of business objectives. • Build and maintain strong, trusted relationships with leaders across key partners to enable successful, timely delivery of priorities. • Represent the Business Unit in enterprise initiatives, governance forums, and cross-functional workstreams, as appropriate. • Support organizational adherence to Compliance policies and procedures. • Oversee Business Unit operational planning, budget management, and headcount tracking in close partnership with Finance and HR. • Manage preparation and delivery of quarterly forecasting, long-range planning, and other performance management processes to support effective resource allocation and business decision-making. • Ensure organizational compliance with company policies, procedures, and standards.