• Oversee the design, implementation, and continuous improvement of workflows, data structures, and dashboards. • Lead a small technical team and collaborate with task leads, HRSA, and OPTN 360 platform stakeholders. • Conduct structured requirements gathering to define functional and non-functional requirements. • Serve as the primary interface between the project’s technical team and the OPTN 360 team. • Oversee the design of data models, tracking tools, and dashboards.

Role Description The Journey Supports Team (JST) builds the tools, resources, and learning experiences that make it possible for the school design coaches we call Design Partners to support communities through locally-driven, multi-year design journeys. On these journeys, schools form design teams made up of leaders, teachers, students, caregivers, and other community members to envision and build a new model of school that fits their community's needs and aspirations. The JST creates and curates the tools Design Partners need to lead that process well. As the Partner, Journey Supports Systems & Operations, you will serve as the Managing Partner's strategic and operational right hand. You will keep our systems running, our products coherent and findable, our team informed and coordinated, and our roadmap clear. You will represent the team in internal meetings, cross-team conversations, and senior leader touchpoints with the judgment, presence, and synthesis skills to help move decisions forward. In This Role, You Will: - Support the Managing Partner in team strategy and coordination (~25%) - Co-hold the full view of the team's work and priorities - Track and communicate progress toward team goals - Join key cross-team conversations - Support alignment with partner teams - Communicate what we're building - Manage our product roadmap and learning systems (~25%) - Manage our central build list - Build feedback loops to learn from use - Stay connected to portfolio teams - Manage our Methods Library and core platforms (~20%) - Manage Notion as our Methods Library platform - Keep the library current - Drive awareness and use - Own and evolve our product infrastructure and standards (~10%) - Ensure consistent application of our specs, templates, and visual identity - Steward our Materials Creation Process - Tend to team operations and culture (~5%) - Maintain team infrastructure - Manage the team budget - Lead planning and coordination for team retreats and events - Tend to the magic Qualifications - Deep commitment to Transcend's mission of transforming education - Curiosity, care, and a drive to make meaningful change - Direct experience in K-12 schools, as a teacher or in a similar school-based role (required) - Experience supporting schools through change processes as a coach or in a similar capacity (a plus) - Experience in operations, coordination, or a chief-of-staff type role (required) - Experience working on or alongside a program or product team (strongly preferred) - Strong project management skills - Excellent written communication - Sound judgment and poise in complex situations - Ability to lead through influence rather than formal authority - Warm, collegial presence and skill at building strong relationships - Coachable and growth-oriented - Proficient with Google Suite (required) and Notion (strongly preferred) - Familiarity with AI tools and a drive to keep learning as they evolve (required) Requirements - Experience in K-12 education settings - Proven track record in operations and coordination - Strong project management capabilities - Excellent communication skills - Ability to work collaboratively across teams Benefits - Medical, dental, and vision coverage options - Org-wide holidays - Paid time off - Paid parental leave - Professional development opportunities - Fully remote work Company Description Transcend is a national nonprofit that helps communities reimagine and redesign schools so every young person can thrive in a rapidly changing world. For more than a decade, Transcend has partnered with school and system leaders to build the capacity for bold, lasting change.

Role Description As a Senior Business Systems Analyst within the Electronic Data Migration and Implementation (EDMI) team, you will play a critical role in executing our primary charter: the conversion and loading of historical claim and prior authorization (PA) data for new business. Serving client-facing lines of business across Commercial, HIX, Medicaid, and Medicare, you will work closely with external clients and internal business partners alike. This role offers an exciting opportunity to apply modern technology and process innovation to secure smooth data migrations and deliver high-impact results for our partners. You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. - Collaborate closely with internal business partners to analyze data migration goals and requirements. - Write detailed functional specifications for data migration process improvements, system configurations, and automated workflows. - Plan, coordinate, and execute User Acceptance Testing (UAT) to validate that migration solutions and process improvements meet technical and operational standards. - Facilitate historical claim and prior authorization (PA) data mapping, conversion, and loading for new business integrations. - Coordinate claim and PA copy procedures for existing clients experiencing changes in business structures. - Use enterprise-approved AI tools to streamline workflow analysis, automate administrative or repetitive tasks, and continuously optimize data mapping and analysis processes. - Evaluate emerging trends and analytical tools to inform the design and implementation of strategic data migration solutions. - Support migration operations across diverse healthcare lines of business, including Commercial, HIX, Medicaid, and Medicare. - Design, develop, and deploy AI-powered solutions to address complex business challenges with emphasis on responsible use of AI. Qualifications - 5+ years of experience in business systems analysis, technical implementation, or data migration operations. - 3+ years of experience writing detailed functional specifications, mapping requirements, or system configuration designs. - 3+ years of experience planning, executing, and documenting User Acceptance Testing (UAT). - 3+ years of client-facing experience, serving as a primary liaison between business stakeholders, external clients, and technical teams. Requirements - Bachelor’s degree in Information Systems, Computer Science, Healthcare Administration, Business, or a related field. - Demonstrated knowledge of pharmacy systems, prescription benefits management, or pharmacy data flows. - Familiarity or experience with National Council for Prescription Drug Programs (NCPDP) standards and data formats. - Experience migrating historical healthcare claims or prior authorization (PA) data. - Familiarity with healthcare lines of business such as Commercial, HIX, Medicaid, or Medicare. - Experience utilizing enterprise-approved AI tools (such as Generative AI assistants, low-code automations, or virtual collaboration tools) to optimize analysis efficiency, technical documentation drafting, or data mapping processes. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

Role Description We are looking for a highly detail-oriented Business Workflow Analyst to help organizations understand, document, and improve their business operations. You will work directly with companies to learn how their operations function, document workflows in detail, identify inefficiencies, and create clear process documentation that enables future automation and optimization. The ideal candidate enjoys learning how businesses operate, organizing complex information, and transforming ambiguity into structured systems. What matters most is your ability to quickly learn, communicate effectively, document accurately, and think systematically. We expect candidates to use AI in daily workflows across research, ideation, drafting, design iteration, quality checks, and delivery acceleration. AI usage is a core execution requirement, not optional tooling. Primary Responsibilities - Business Discovery & Process Analysis - Meet with business stakeholders to understand how work is currently performed. - Observe operational workflows and document business processes. - Learn company operations across multiple departments and functions. - Identify process dependencies, decision points, and bottlenecks. - Develop a deep understanding of how information moves throughout an organization. - Process Documentation - Create detailed workflow maps and process diagrams. - Build step-by-step process guides and SOPs. - Capture screenshots and system walkthroughs. - Document software usage, user responsibilities, and business rules. - Create clear operational documentation that can be understood by technical and non-technical audiences. - Process Improvement & Automation Readiness - Identify inefficiencies, redundancies, and manual processes. - Highlight opportunities for automation and AI implementation. - Prepare recommendations for workflow optimization. - Collaborate with internal teams to support future automation initiatives. - Help translate business processes into automation requirements. - Communication & Stakeholder Management - Facilitate discovery sessions and process reviews. - Present findings in a structured and professional manner. - Communicate effectively with business owners, executives, managers, and frontline employees. - Build trust quickly while gathering information from diverse stakeholders. - Translate complex business operations into simple, actionable insights. - Reporting & Deliverables - Produce process maps, workflow diagrams, and operational reports. - Develop business process inventories and system documentation. - Create executive summaries of findings and recommendations. - Present documentation and observations to leadership teams. Qualifications - Exceptional spoken and written English communication skills. - Strong business communication and comprehension abilities. - Excellent listening skills and attention to detail. - Ability to learn unfamiliar business processes quickly. - Strong organizational and documentation skills. - Analytical mindset with the ability to identify patterns and inefficiencies. - Ability to communicate professionally with U.S.-based clients and stakeholders. - Comfortable working independently and managing multiple projects. Preferred Requirements - Experience in consulting, business analysis, operations, project management, customer success, process improvement, or related fields. - Experience working with U.S.-based companies or clients. - Familiarity with process mapping and workflow documentation. - Experience creating SOPs, guides, or operational documentation. - Exposure to AI tools, workflow automation, or business process optimization. Benefits - Competitive base salary + performance incentives. - Professional development opportunities. - Paid time off (PTO).