Marsh McLennan (NYSE: MMC) brings together 85,000 experts in risk, strategy and people.
Associate Vice President, Client Service
Location
United States
Posted
2 days ago
Salary
$117.9K - $219.8K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Associate Vice President, Client Service
Marsh McLennan
Role Description Senior Client Executive Services will maintain and expand upon the duties and responsibilities of the Client Executive Service position, including responsibility for retention and expansion of World Class Client accounts and participating in the procurement of new business. This position also acts as an industry expert, resource and thought leader in the Business Insurance Division while taking on expanded role in client relationships. Act as a leader for the service team members to include newer Client Executive Services, Senior Client Managers, Client Managers and Client Administrators. Coordinates Marketing and Risk & Loss colleagues as the need for their expertise occurs. - Oversee ongoing account service activities - Provide thought leadership, strategic analysis and expertise - Design complex insurance programs including loss sensitive programs - Develop strong working relationships with underwriters and marketing - Establish industry expertise and understanding of unique coverages - Maintain book size within the top 10% of peer group for sustained period - Engage effectively in complex Claims situations - Develop strong client relationships and consistently take the lead in client interactions - Maintain CSE level responsibilities with performance above average ratings - Manage/collect receivables in conjunction with Client Sales Executive - Meet regularly with Client Sales Executive to update, advise and inform - Coordinate activities on accounts - Review and deliver summary, proposals and policies - Lead, present and participate in meetings with clients - Maintain current Insurance Summaries on all accounts - Update Exposure Analysis Worksheets annually on all accounts - Meet World Class Client service commitments - Establish a service plan with the client and monitor the plan implementation - Build a strong relationship with the client at various levels in the organization - Participate in new business development and proposals with Client Sales Executive - Pursue opportunities to round out existing client programs with additional and/or increased lines of coverage - Coordinate coverage placement through managing the direction provided to service team - Participate in new business procurement, taking a meaningful role in analysis and presentations - Manage all facets of renewal process - Proactively coordinate with the client and Producer on strategy and planning for client renewals - Initiate client contact and orchestrate renewal strategy meetings - Ability to facilitate or create relevant benchmarking and analytics appropriate for client - Oversee collection of renewal underwriting information and process of preparing and updating underwriting specifications - Coordinate coverage placement through instructions provided to Marketing - Review and deliver binders, invoices, etc. - Advise, inform and involve Client Sales Executive, as required in marketing process - Prepare and deliver proposals - Prepare all orders and instructions to the service team - Manage expiration lists - Ensure renewal timelines are met and timely delivery of policies - Ensure file maintenance and documentation of client communication and account issues - Act as a leader for the service team members - Create an environment oriented to trust, open communication, and cohesive team effort - Demonstrate a positive approach and ability to work effectively with diverse personalities - Facilitate problem solving and collaboration when faced with client difficulties - Focus the team on the internal and external client requirements - Provide necessary business information to enhance the team’s professional development - Ensure deliverables are prepared to satisfy client requirements, cost and schedule - Work closely with department Manager and Director of Client Services to obtain necessary resources - Excellent communications skills and ability to provide clear explanations of complicated coverage or program structures - Independent decision making and excellent judgement in addressing and servicing client and team needs - Project management skills to organize resources - Establish and consistently maintain effective and positive working relationships with colleagues and clients Qualifications - Successful work history to include 10-15 years of service with World Class Clients - Expert knowledge in the property and casualty marketing place - Bachelor’s degree strongly preferred - Maintain a valid unrestricted California Fire & Casualty Solicitors license and a valid Driver’s license - Achieve and maintain advanced insurance designations such as ARM, CPCU or CIC - Excellent understanding of insurance terminology, trends and factors influencing the industry - Advanced skills with MS Office Software (Word, Excel, Power Point and Outlook) - Ability to present complicated information to a variety of interest groups clearly Requirements - Ability to use computer keyboard and sit in a stationary position for extended periods - Work is performed in a typical interior/office work environment - Travel to client sites will be required, usually within driving distance Benefits - Competitive total rewards package - Health and welfare benefits - Tuition assistance - 401K savings and other retirement programs - Employee assistance programs Company Description The applicable base salary range for this role is $117,900 to $219,800. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. Applications will be accepted until: July 20, 2026
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