Location: Philadelphia United States Job Description: Senior Manager - Client Services Pennsylvania - Philadelphia Professional Services - Professional Services / Full-Time / Remote apply for this job Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role Ostro is a specialized business division within Veeva, dedicated to advancing brand engagement for the life sciences industry through AI technology. Veeva Ostro empowers life sciences companies to transform how they connect with the people who need their innovations most. By joining this fast-growing team, you will work at the forefront of leveraging AI innovations to make healthcare information seamless, intuitive, and impactful. We are looking for a Client Services expert to own key client relationships and drive innovative strategies that maximize ROI. In this role, you will champion our clients' commercial goals internally, collaborate across teams, and help shape the future of healthcare engagement. What You'll Do As a trusted advisor, you will deeply understand our clients' market landscapes to proactively drive continuous value, account retention, and contract renewals. You will champion client needs internally, directly influencing the Veeva Ostro product roadmap, while overseeing large-scope execution, enterprise budgets, and tight deadlines with flawless precision to maximize client ROI. Requirements - 4+ years of digital marketing strategy and account management experience in a healthcare/pharma agency setting; proven ability to manage multiple accounts and cultivate high-trust client partnerships - Deep understanding of the digital ecosystem (websites, banners, social) with a track record of driving strategy for major pharma product launches; hands-on experience with pharmaceutical product communications and Veeva Vault PromoMats submissions - Track record of managing complex enterprise books of business and acting as a trusted consultant to proactively uncover, pitch, and secure business expansion opportunities - Strong ability to translate digital analytics, KPI dashboards, and campaign performance data into actionable business insights for clients - Ability to travel, minimum once a quarter per client or as needed Nice to Have - Experience with Veeva Vault PromoMats, Veeva Vault CRM, or other Veeva Commercial Cloud applications - Experience working across multiple complex therapeutic areas (e.g., oncology, rare disease, immunology) - Experience collaborating closely with internal creative, technical, and medical writing teams in an agency or consulting environment - Familiarity navigating complex Medical/Legal/Regulatory (MLR) review processes and FDA guidelines Perks & Benefits - Medical, dental, vision, and basic life insurance - Flexible PTO and company paid holidays - Retirement programs - 1% charitable giving program Compensation - Base pay: $115,000 - $170,000 - The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus. #LI-Remote #LI-MidSenior Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected]. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. apply for this job

• Handle client correspondence, reception duties, and general administrative tasks professionally and efficiently • Prepare, process, and manage quotations and invoices accurately for both walk-in and insurance clients • Maintain organised filing systems, records, and documentation to ensure easy retrieval and compliance • Manage stock orders and inventory records, ensuring accuracy and timely replenishment • Create and update job cards, customer statements, and operational logs • Support basic HR and payroll functions where required • Manage petty cash, banking, and payment processing with a high degree of accuracy • Liaise with clients professionally, ensuring a consistent and positive customer experience • Conduct cold calling and follow up with prospective clients to support sales activity • Identify and flag discrepancies, missing information, or administrative inconsistencies

• Primarily supports the internal stakeholders to ensure project set-up, reporting, internal communication and processes to deliver client programs on time in a quality manner. • Supports the Client Services department. • Communicates with the internal stakeholders frequently to advise of status of project/program and to ensure BV is meeting Client and contractual expectations. • Ensure contracts are set up appropriately for accurate revenue recognition and billing. • Monitors project/program progress by facilitating calls with internal stakeholders, as needed, on the status of all projects. • Works closely with the accounting team to ensure proper client billing. • Proactively owns and manages projects/programs (or piece of project, i.e. Portfolios, Subcontractors) from inception to delivery of project/program, including identifying milestones and deliverables across all disciplines. • Understand Client requests and work with the Salesperson(s) and/or Senior team to ensure appropriate information is obtained at beginning of projects to set projects up for success (potentially to include research). • Prepare, proof and distribute CARs (client action reports), proposals, reliance letters, and COI’s (Certificate of Insurance). • Advises on process improvement ideas for the efficiency of the Division. • Manages changes in project/program scope, processes change orders, tracks Project process, identifies potential risks, and devises contingency plans. • Perform special projects as assigned by the Salesperson(s) to capture additional revenue or satisfy client requests. • Coordinates and communicates schedules with all vendors, clients, and internal team. • Coordinates contract administration, purchase orders, and change orders. • Receive and disperse Client Supplied Material (CSM). • Set-up of projects in digital writing platform to ensure proper communication and data flow. • Protects operations by keeping company information confidential. • Delivers outstanding customer service through timely response and proactive solutions to clients’ needs. • Demonstrates BV’s guiding principles in support of the company's strategic goals.

Surgical Services Coordinator - USFTGP Otolaryngology (260001YJ) Job Description Surgical Services Coordinator - USFTGP Otolaryngology - (260001YJ) Description Coordinate the clinical encounters of patients, including clinical appointments, authorizations and surgery scheduling. Will serve as primary administrative contact for patients, facilitating patient needs with care team. Ensures optimized clinic schedule for providers, including template management, guidelines and working with Medical Assistants to ensure patients are scheduled appropriately. Works closely with Revenue Cycle Operations to facilitate both authorization and co-pay/co-insurance notification and collection. Qualifications Required: High School Diploma or Equivalent Work Experience and Additional Information • Minimum 1-2 years’ experience in a clinical setting - Required • Background in medical field, e.g. MA, etc. – Preferred Key Accountabilities • Coordinates all surgical services activities, including referral coordination, working closely with Revenue Cycle Operations to facilitate both authorizations and co-pay/co-insurance notification and collection, scheduling and rescheduling (canceling of a clinic day or Surgery/Procedural day), up through surgery completion to ensure there are no gaps that will impact surgical timing • Complete any orders needed for surgeries and/or procedures and track the orders (labs, testing, etc.) and schedules through completion • Track and maintain the providers’ schedule in respect to the surgery’s and/or procedures and assign allocated operating room blocks to maximize the number of surgeries • Maintains overall patient experience and safety, following all emergency clinical policies and protocols, to allow for optimal experience of care Primary Location: Tampa Work Locations: USF Faculty Office Building 13220 USF Laurel Dr Tampa 33612 Eligible for Remote Work: Hybrid Remote Job: Nursing (Technical/Clerical) Organization: Academic Medical Group Inc Schedule: Full-time Scheduled Days: Monday, Tuesday, Wednesday, Thursday, Friday Shift: Day Job Job Type: Hybrid Remote Shift Hours: 8am-5pm Minimum Salary: 37,252.80