Role Description The Content Manager role functions within the Member Marketing organization leading the Content Team. This role is responsible for leading development and execution of consumer messaging and content strategy to build awareness, activate member accounts and drive utilization of Premise Health services among eligible employees of our clients. This role supervises a team of Content Specialists who create a wide range of materials including emails, web sites, collateral, webinars, digital ads, and more that motivate our members towards better health. The Manager, Content will partner closely with the Member Marketing Strategy team and clinical and operations SMEs to develop and align messaging with desired target/segment beliefs and behaviors. The role will lead collaboration with the Member Marketing Design Team to ensure that the visual design elements of a project appropriately complement content. They will also be responsible for ensuring that final outputs meet brand guidelines, are accurate and error-free. This is a full time, remote Marketing Content Manager role. What You'll Do - Manage a team of Content Specialists to develop engaging outputs that break through the clutter and drive desired consumer behaviors. - Provide oversight of the Content Team and identify and raise skill gaps in the team; determine solutions to address them through coaching, mentoring, training, hiring, and/or freelancing recommendations. - Lead the development and execution of content strategy and conceptualization of new communication channels and campaigns that serve the needs of our clients and members. - Develop and champion a meaningful consumer positioning strategy that aligns with the Premise Brand strategy to demonstrate how we stand apart and above other health offerings available to our members. - Recommend content tools and techniques, including how to leverage AI, to enable efficient workflows. - Build and leverage a deep understanding of the consumer mindset and ensure that Premise Health's member experience ladders up to the consumer's needs. - Develop and manage holistic content calendar recommending and tracking messaging to be delivered to members, including key segments, over time. - Take complex concepts, ideas and products and translate the benefits and features into clear, compelling messaging frameworks, value propositions and frameworks; sell-in messaging strategies to key leaders. - Partner with internal and external stakeholders to ensure content aligns with product goals, messaging, and positioning. - Convincingly present content and messaging concepts to all internal Member Marketing functions, internal partner organizations and external clients. - Use data and insights from executed campaigns to understand content success and apply learnings for continuous improvement and optimization. - Oversee QA of final outputs. - Lead creation and maintenance of content libraries. Qualifications - Bachelor's degree in journalism, marketing, or related field. - 5+ years of experience in content development; expertise in B2C including passion for aligning content with consumer attitudes to create behavior change. - Healthcare experience preferred. - Experience with traditional and digital marketing channels, including email, direct mail and web. - Experience at both agency and "in-house" organizations is ideal. - Experience identifying and implementing AI solutions to support efficient human development of content. - Experience in Adobe InDesign a plus. - Ability to show a portfolio of work that features high-caliber copy integrated into a variety of campaigns. - Expert grasp of English language and grammar. - Expert verbal communication and presentation skills. - Ability to identify problems, collect data, establish facts, and provide solutions. - Able to multitask, prioritize, and manage time efficiently. - Ability to write content personalized for specific audiences or channels. - Strong critical thinking, organizational and planning skills. - AI competencies. - Proficient in MS Office Suite. - Knowledge of print production, communication, and dissemination techniques and methods. Benefits - Competitive pay. - Medical, dental, vision, life and disability insurance. - 401(k) program with company match. - Paid holidays and vacation time. - Company-sponsored wellness program. - EAP. - Access to virtual primary care and virtual behavioral health at no cost for team members and their dependents.

Role Description The Communications & Content Governance Specialist III is responsible for creating and managing core CareSource messaging, narratives and content that complies with company policies, brand standards, and applicable regulatory requirements. - Develop and maintain a wide variety of communications content, including: - Key messaging documents - Thought leadership - Health communications - FAQs - Video and multimedia content - High-impact external communication materials - Internal resources such as leadership briefings and campaign reports - Coordinate, monitor and track external speaking opportunities and thought leadership commitments, materials and briefings across the organization. - Assist in the creation and maintenance of a suite of corporate materials, including core slides, fact sheets, and other communications assets. - Partner with business and marketing teams, as well as outside agencies, to support marketing and/or communications campaigns. - Coordinate with internal teams to leverage content and campaigns across internal platforms, including the company intranet, employee newsletters, and other relevant channels. - Collaborate cross-functionally to manage programs, evaluate effectiveness, and communicate campaign results. - Identify opportunities for process improvements and assist with special projects, as assigned. - Perform any other job related duties as requested. Qualifications - Bachelor's degree in Marketing, Journalism, Advertising/Public Relations, or a related field required. - Equivalent years of relevant work experience may be accepted in lieu of required education. - Five (5) years of communications experience in corporate, product, or executive communications required. - Health care communications experience preferred. Requirements - Excellent attention to detail to deliver compliant, error-free content. - Excellent writing, editing, communication, and presentation skills. - Well-versed in multi-media communications platforms. - Collaborative partner with keen ability to effectively listen, distill information, think creatively, and deliver communications that drive results. - Superior written and verbal communication skills, with the ability to craft compelling messages and narratives. - Strong ability to collaborate with internal and external partners, including business and marketing teams, agencies, and consultants. - Excellent organizational and project management skills to oversee multiple initiatives and ensure timely execution. - Knowledge of state and federal communications requirements to ensure content meets all legal standards. - Intermediate to advanced proficiency in Microsoft Office, including Word, Excel and PowerPoint. - Ability to think critically and creatively problem solve. - Ability to work within tight timeframes and meet strict deadlines. - Ability to work independently. Benefits - Compensation Range: $62,700.00 - $100,400.00. - In addition to base compensation, you may qualify for a bonus tied to company and individual performance. - We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package. Working Conditions - General office environment; may be required to sit or stand for extended periods of time. - Travel is not typically required. Licensure and Certification - None. Company Description This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.

• Lead and manage the RFI (Request for Information) and content management function, ensuring high-quality, accurate, and strategically aligned deliverables • Oversee the RFI content library, including maintenance of systems and tools supporting content management • Support the completion of RFIs and questionnaires in collaboration with internal stakeholders • Drive operational efficiencies to improve the speed, consistency, and quality of outputs • Ensure all team-produced documentation is accurate, updated, and aligned with organizational objectives • Partner with subject matter experts and cross-functional teams to maintain high-quality content and knowledge sharing • Participate in product release readiness discussions and assign team representation where applicable • Support departmental leadership on strategic initiatives, projects, and continuous improvement efforts • Supervise, coach, and develop team members, providing guidance on daily work, priorities, and escalations • Assign and distribute workload to optimize productivity and meet deadlines • Partner with leadership to track team performance, goals, and compliance metrics • Identify opportunities to enhance processes, collaboration, and consistency across teams

Role Description The Digital Content Specialist should lead autonomously to the implementation of high-quality content on Client's Digital channel properties for Client brand. He/She demonstrates exceptional expertise in tailoring content to meet the unique needs of DTC, Amazon, and key Client online retailers while creating the content strategy for all the channels enhancing the customer journey. The collaborative efforts of the role will extend to cross-functional teams, including Brand, Retail, eBusiness, Data & Insights, and the broader digital team, ensuring a cohesive and impactful digital marketing approach. Key Responsibilities - Owns the creation, execution, and performance optimization of the digital content strategy for Client’s DTC channel, with primary focus on Homepage, Landing Pages, and Blog content. - Lead the content ideation, creation, and deployment of Homepage and Landing Pages, including hero messaging, modules, and supporting content. - Partner with eCommerce, Creative, and UX teams to ensure high-impact, conversion-driven layouts. - Continuously optimize content based on performance, seasonality, launches, and commercial priorities. - Ensure consistency of tone of voice, visual standards, and storytelling across all DTC touchpoints. - Independently manage the Amazon and Client’s key online retailers' properties with complete autonomy and provide content expertise. - Develops & executes content strategies and campaigns aligned with brand objectives, target audience, and channel specificities. - Demonstrates exceptional expertise in tailoring content to meet the unique needs of Amazon and business goals & priorities. - Manages & briefs content/SEO vendors enabling X-brand learnings for higher efficiency. - Explore, identify, and recommend emerging platforms to foster innovation. - Organize frequent catch-ups with the cross-functional teams to collect, review, and upload digital content to Amazon properties, adhering to brand guidelines and specifications. - Partner with the brand teams to get the right content for Client’s digital channels product pages and Brand stores that drive higher conversion rates & user engagement. - Ensure accuracy, completeness, and proper formatting of all uploaded content, including text, images, videos, and product information. - Implement in-platform SEO techniques to optimize content visibility and searchability within retailer platforms. - Define & advise on relevant keywords, meta descriptions, and other SEO best practices to enhance content discoverability. - Understands the digital content ecosystem and is able to work on the retail/Brand sites/DTC platforms. - Work with the wider content team to populate the high-level content calendar and provide visibility to internal stakeholders in terms of content updates on Amazon and Client’s Digital channels. - Conduct regular audits to ensure content quality, consistency, and adherence to brand messaging and standards. - Identify and rectify any errors, inconsistencies, or discrepancies in uploaded content. - Track and analyze content performance metrics, comparing the impact before and after content updates. - Use data insights to report regularly on content effectiveness, engagement levels, and conversion rates. - Stay abreast of the latest developments in content marketing at retail & project management tools. Qualifications - University degree (Economics, Business, Marketing or equivalent) - 1+ years’ experience in digital content marketing - Proven experience in successfully managing content projects - Strong understanding and experience of B2C channels, especially Amazon, DTC, retail platforms, and Shopify - Minimum 1 year of hands-on experience working on Amazon B2C/retail content - Experience creating and managing content briefs - Good understanding of how retail content works across multiple digital channels - Strong working knowledge of SEO - UX/UI knowledge is beneficial - Exposure to the EMEA region and familiarity with diverse markets and cultures is beneficial - Project management skills in a matrix organization are a plus - Familiarity with creative platforms such as Figma is a plus - Strong MS Office knowledge - Fluent in English (spoken and written) – C1 minimum - Any other European language is an asset Competencies - Results Orientation - Collaboration / Teamwork - Problem Solving and Decision Making - Strong Communication Skills - Functional / Technical Expertise - Stakeholder Management - Attention to Detail - Adaptability and Continuous Improvement Benefits - Competitive salary - Remote working model, with the ability to travel to the office at your own expense during client visits - Standard working hours (Monday–Friday; bank holidays off) - Monthly transportation/internet allowance in addition to the base salary - Bonus for important life events - Additional medical plan: health and dental care - Life and Disability insurance - Sport Card (co-financed by the employer) - Discounts on various goods and services - 5 additional days for educational purposes Location BGR Sofia - Advance Business Center Language Requirements Fluent in English (spoken and written) – C1 minimum. Any other European language is an asset. Time Type Full time