Role Description We are seeking an Analyst, Quality Assurance & Site Reliability Engineering to play a critical role in ensuring the stability, performance, and reliability of our Shopify-based commerce platform. This individual will partner across engineering, product, and operations teams to drive quality, minimize downtime, and enhance the customer experience across our digital ecosystem. This is an exciting opportunity for someone who thrives at the intersection of quality assurance and reliability engineering, enjoys solving complex problems, and wants to make a measurable impact in a fast-paced, customer-centric environment. What You’ll Do: - Serve as subject matter expert on the Shopify platform, including Storefront APIs, Admin APIs, Checkout extensibility, and app ecosystem integrations. - Design and maintain comprehensive test coverage for Shopify platform features, identifying edge cases, failure modes, and regression risks based on system requirements and merchant impact. - Execute functional, integration, performance, and load test plans for Shopify platform changes, ensuring releases meet quality gates and SLOs before deployment. - Build and maintain automated test suites using tools such as Playwright, Cypress, or k6 to support continuous integration pipelines for Shopify storefront and API layers. - Partner with engineering teams during sprint planning and deployment activities to establish quality criteria, review change risk, and coordinate release readiness for Shopify platform updates. - Identify, triage, and prioritize defects and reliability issues discovered during testing or production monitoring of the Shopify platform. - Reproduce and document platform defects with clear reproduction steps, environment details, and impact assessments; collaborate with Shopify engineers and third-party app developers to drive resolution. - Lead post-incident reviews and blameless retrospectives for Shopify platform outages or degraded performance events; drive systemic improvements to eliminate recurring defect patterns and reduce MTTR. - Monitor platform health using observability tooling (e.g. Datadog, Grafana, or New Relic); analyze error rates, latency trends, and availability metrics to proactively identify reliability risks on the Shopify platform. - Communicate platform quality and reliability status, SLO performance, incident timelines, and test coverage metrics to engineering leads and stakeholders on a regular cadence. - Maintain test environments that accurately mirror Shopify production configurations, ensuring data integrity and environment parity for reliable test outcomes. - Log and track platform defects and reliability incidents diligently and accurately using standard tools such as Jira or Linear, ensuring full traceability from discovery through resolution. - Additional duties as assigned. Qualifications - Bachelor’s Degree in Computer Science or related field; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required. - 4+ years of progressive quality assurance and/or site reliability engineering experience, preferably within e-commerce or SaaS platform environments. - Demonstrated understanding of Software Development Life Cycle, QA methodologies, and SRE principles including SLOs, SLAs, error budgets, toil reduction, and chaos engineering. - Hands-on experience with Agile and DevOps practices; proficiency with tools such as Jira, GitHub Actions, or similar CI/CD and project management platforms. - Ability to rapidly learn and adapt to evolving Shopify platform capabilities, new APIs, app ecosystem changes, and emerging e-commerce reliability engineering practices. - Proficiency with Shopify platform technologies including Liquid templating, GraphQL/REST APIs, Shopify CLI, and app development frameworks; familiarity with SQL for querying platform and analytics data. - Experience with observability and monitoring platforms such as Datadog, Grafana, New Relic, or Splunk; familiarity with automated testing frameworks such as Playwright, Cypress, Selenium, or k6. - Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills. - Strong verbal and written communication skills (including analysis, interpretation, & reasoning). - Solid understanding and application of mathematical concepts. - Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients. - Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment. - Ability to work with and influence peers. - Self-motivated with critical attention to detail, deadlines and reporting. Requirements - Regularly required to stand; walk; sit; use hands or fingers to handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. - Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. - The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. - Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. - Specific vision abilities required by this job include long periods of computer screen usage, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. - The noise level in the work environment is usually low/moderate.

• Executar as pesquisas de qualidade • Suporte para criação de plano de ação junto às áreas • Acompanhamento das ações e tickets junto às áreas e devolutivas aos clientes • Gestão dos indicadores e estudos relacionados à garantia da qualidade • Tratativa de possíveis insatisfações dos clientes • Acompanhamento de transições de Cross sell e up sell • Suporte ao ponto focal no cliente para parametrizações e ajustes na ferramenta e treinamentos da plataforma • Análise crítica dos resultados das pesquisas de qualidade e insights dos tickets e acompanhamentos. (Fechamento Looping)

Role Description The Supplier Analyst will be responsible for supporting suppliers in tool usage and training. They will develop enhancements to internal tools and processes and support metrics development, and monitor and improve the performance of our supplier partners. A Supplier Analyst will also collaborate with various internal teams and suppliers to identify performance bottlenecks, propose solutions, and implement improvements. Lastly, they will support timeliness and accuracy of deliveries and payments. Location: This is a work from home position within the U.S. Main Responsibilities - Develop and maintain detailed documentation related to performance metrics, issues, and improvements. - Gather and analyze data to identify trends and patterns. - Identify obstacles and inefficiencies in systems and processes. - Gather all supplier related information, including contacts and certifications, and periodically audit for accuracy. - Project manage multiple performance-related activities, including planning and coordinating with team members. - Provide training and support for team members and suppliers on performance-related topics. Qualifications - Preferred Bachelor’s degree in business, data analytics, or a related field. - 3+ years of experience in business analytics, supplier training or a related area. - Strong analytical skills, with the ability to interpret large volumes of data that lead to actionable insights. - Experience with performance metrics and KPIs. - Advanced Microsoft Excel skills required, and knowledge of SAP, Power BI and AI tools (CoPilot) is a plus. - Strong communication skills to effectively collaborate with teams and stakeholders. - Must be a self-starter with high curiosity and able to take initiative. - Ability to work in a fast-paced, dynamic environment and manage multiple projects. - Ability to travel approximately 10%. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. - $67,703 - $90,270 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY - $71,088 - $94,784 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI - $74,474 - $99,297 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA Benefits - Comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks. - Support for physical, mental, emotional and financial wellbeing.

Role Description As an Analyst, Electric Rates, you will play a crucial role in delivering exceptional advanced analytics to support our clients in capital allocation decision making. You will work closely with teammates across the entire power and renewables, data center, storage, and price forecasting teams. Our people are passionate and have a strong belief in our mission. Our efforts impact individuals and communities, all the while working toward a net-zero future. If you’re hungry for opportunity, growth, and something meaningful in a dynamic, fun and challenging environment, we’d love to hear from you. What You’ll Do - Lead the development of new research and analytics on electricity rates and tariffs for the US and Canada. - Support clients in their screening and assessment of utility rates to quantify opportunities for data center, solar and storage projects. - Build detailed economic models to forecast long-term electric rates for multiple classes of customers (at the electric utility level). - Develop and maintain models to forecast the long-term cost structure of utility transmission and distribution costs. - Lead the development and utilization of a utility rate calculator to analyze tariff structures across the US and Canada. - Track regulatory trends across the US and Canada to provide forward insights into utility rates and cost structures to our clients. - Participate in virtual and in-person meetings with clients and prospects, leveraging and demonstrating our solutions and forecast insights. - Work closely with our clients to create customized solutions to their most pressing and complex problems. Qualifications - You have 3-5 years of relevant work experience, including previous internships and co-op terms. - You have completed your bachelor’s degree in engineering, mathematics, accounting, finance or relevant field. - You possess a demonstrated understanding of utility rate structures and methodologies. - You have strong analytical ability including statistical methods and optimization concepts. - You have deep intellectual curiosity with a results-focused relentless pursuit of answers. - You are hungry to learn and contribute. Our organization is growing and this role is an exceptional opportunity to grow with us. Benefits - Competitive total rewards package. - Comprehensive health, dental and vision benefits. - Savings program that includes company matching. - Learning and development budget to master your craft. - Generous time off with regular company holidays, paid vacation days and paid sick days.