• Executar as pesquisas de qualidade • Suporte para criação de plano de ação junto às áreas • Acompanhamento das ações e tickets junto às áreas e devolutivas aos clientes • Gestão dos indicadores e estudos relacionados à garantia da qualidade • Tratativa de possíveis insatisfações dos clientes • Acompanhamento de transições de Cross sell e up sell • Suporte ao ponto focal no cliente para parametrizações e ajustes na ferramenta e treinamentos da plataforma • Análise crítica dos resultados das pesquisas de qualidade e insights dos tickets e acompanhamentos. (Fechamento Looping)

Role Description The Supplier Analyst will be responsible for supporting suppliers in tool usage and training. They will develop enhancements to internal tools and processes and support metrics development, and monitor and improve the performance of our supplier partners. A Supplier Analyst will also collaborate with various internal teams and suppliers to identify performance bottlenecks, propose solutions, and implement improvements. Lastly, they will support timeliness and accuracy of deliveries and payments. Location: This is a work from home position within the U.S. Main Responsibilities - Develop and maintain detailed documentation related to performance metrics, issues, and improvements. - Gather and analyze data to identify trends and patterns. - Identify obstacles and inefficiencies in systems and processes. - Gather all supplier related information, including contacts and certifications, and periodically audit for accuracy. - Project manage multiple performance-related activities, including planning and coordinating with team members. - Provide training and support for team members and suppliers on performance-related topics. Qualifications - Preferred Bachelor’s degree in business, data analytics, or a related field. - 3+ years of experience in business analytics, supplier training or a related area. - Strong analytical skills, with the ability to interpret large volumes of data that lead to actionable insights. - Experience with performance metrics and KPIs. - Advanced Microsoft Excel skills required, and knowledge of SAP, Power BI and AI tools (CoPilot) is a plus. - Strong communication skills to effectively collaborate with teams and stakeholders. - Must be a self-starter with high curiosity and able to take initiative. - Ability to work in a fast-paced, dynamic environment and manage multiple projects. - Ability to travel approximately 10%. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. - $67,703 - $90,270 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY - $71,088 - $94,784 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI - $74,474 - $99,297 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA Benefits - Comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks. - Support for physical, mental, emotional and financial wellbeing.

Role Description As an Analyst, Electric Rates, you will play a crucial role in delivering exceptional advanced analytics to support our clients in capital allocation decision making. You will work closely with teammates across the entire power and renewables, data center, storage, and price forecasting teams. Our people are passionate and have a strong belief in our mission. Our efforts impact individuals and communities, all the while working toward a net-zero future. If you’re hungry for opportunity, growth, and something meaningful in a dynamic, fun and challenging environment, we’d love to hear from you. What You’ll Do - Lead the development of new research and analytics on electricity rates and tariffs for the US and Canada. - Support clients in their screening and assessment of utility rates to quantify opportunities for data center, solar and storage projects. - Build detailed economic models to forecast long-term electric rates for multiple classes of customers (at the electric utility level). - Develop and maintain models to forecast the long-term cost structure of utility transmission and distribution costs. - Lead the development and utilization of a utility rate calculator to analyze tariff structures across the US and Canada. - Track regulatory trends across the US and Canada to provide forward insights into utility rates and cost structures to our clients. - Participate in virtual and in-person meetings with clients and prospects, leveraging and demonstrating our solutions and forecast insights. - Work closely with our clients to create customized solutions to their most pressing and complex problems. Qualifications - You have 3-5 years of relevant work experience, including previous internships and co-op terms. - You have completed your bachelor’s degree in engineering, mathematics, accounting, finance or relevant field. - You possess a demonstrated understanding of utility rate structures and methodologies. - You have strong analytical ability including statistical methods and optimization concepts. - You have deep intellectual curiosity with a results-focused relentless pursuit of answers. - You are hungry to learn and contribute. Our organization is growing and this role is an exceptional opportunity to grow with us. Benefits - Competitive total rewards package. - Comprehensive health, dental and vision benefits. - Savings program that includes company matching. - Learning and development budget to master your craft. - Generous time off with regular company holidays, paid vacation days and paid sick days.

Role Description The Default Claims Quality Assurance (“QA”) Analyst is responsible for review and reconciliation of all default claims (i.e. Mortgage Insurance (MI) claims, etc.) for accuracy, certify as such and transmit the claim filing to the appropriate entity (FHA, USDA, PMI, VA, FNMA, and FHLMC). Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay for this position is $20.00 - $24.50/hr. - Review all FHA, VA, PMI, USDA, FNMA, and FHLMC claims within the investor/insurer timeframes for accuracy. - Validate that all expenses within the system have been reconciled and claimed in accordance to agency requirements. - Identifies errors from the QA claim review and ensures corrections have been completed before submitting the claim for reimbursement. - Document Mortgage platform with appropriate process tracking. - Escalate trends or issues identified from the QA of the claim form. - Verify taxes and insurance maintained and paid timely and cancelled/endorsed according to investor/insurer guidelines. - Ensure company/procedures around the curtailment of interest or advances are followed and enforced. - Responsible for internal quality assurance of all departmental claim documents. - Complete monthly audits assigned. - Moderate knowledge of default claims processes for insurers and investors. - Understanding of the default servicing process, to include foreclosure, Bankruptcy, Loss Mitigation and Claims process. - Moderate understanding of Agency and investor guidelines. - Strong interpersonal skills with a focus on teamwork and quality on loan evaluation. - Excellent written and oral communication, organizational and time management skills. - Ability to communicate effectively with all levels of staff and management both internally and externally. - Ability to manage work in order to meet strict deadlines. - Ability to handle multiple tasks under pressure and changing priorities. Qualifications - High School diploma required; some college preferred. - One (1) or more years’ mortgage servicing default experience, or QA/QC experience in another line of business, or College Graduate. - Able to work M-TH 7-5 and Friday 7:30-11:30 plus overtime as needed. Benefits - Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. - Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. - Customized training programs to help you advance your career. - Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow. - Educational Reimbursement. - Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.