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VOLL

VOLL is a complete global solution for travel and expense management.

Analista de Experiência do Cliente – Júnior

AnalystAnalystFull TimeRemoteSeniorTeam 201-500Since 2017H1B No SponsorCompany SiteLinkedIn

Location

Brazil

Posted

2 days ago

Salary

0

Seniority

Senior

Bachelor DegreeExperience acceptedPortuguese

Job Description

Analista de Experiência do Cliente – Júnior

VOLL

• Executar as pesquisas de qualidade • Suporte para criação de plano de ação junto às áreas • Acompanhamento das ações e tickets junto às áreas e devolutivas aos clientes • Gestão dos indicadores e estudos relacionados à garantia da qualidade • Tratativa de possíveis insatisfações dos clientes • Acompanhamento de transições de Cross sell e up sell • Suporte ao ponto focal no cliente para parametrizações e ajustes na ferramenta e treinamentos da plataforma • Análise crítica dos resultados das pesquisas de qualidade e insights dos tickets e acompanhamentos. (Fechamento Looping)

Job Requirements

  • Formação técnica e/ou superior em administração, gestão de processos e turismo (completa ou cursando)
  • Conhecimento pacote office intermediário
  • Inglês fluente é um diferencial
  • Experiência na área de Qualidade/Customer Experience com pesquisas de qualidade, monitoria de processos, plano de ação e relacionamento com o cliente
  • Experiência com elaboração de relatórios
  • Metodologias de pesquisa de qualidade (NPS e CSAT);
  • Ferramentas de gerenciamento da qualidade (PDCA, Ishikawa, Pareto);
  • Indicadores, dashboards, gestão de processos e plano de ação

Benefits

  • Vale-refeição/alimentação no cartão Flash;
  • Plano médico e odontológico com coparticipação;
  • Auxílio home office no cartão Flash;
  • Total Pass;
  • Seguro de vida em grupo;
  • Auxílio à saúde mental Voll Care;
  • Auxílio educação através do Voll Education;
  • Licença-maternidade de 6 meses;
  • Licença-paternidade de 30 dias (Nossa política de licença parental é igualmente aplicável a casais homoafetivos).
  • Férias a partir de 6 meses;
  • Day off.

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