Role Description The Manager of Revenue Operations (Strategic Lead) serves as a key architect in optimizing the end-to-end revenue lifecycle by aligning sales, marketing, product, and customer success functions. They lead strategic initiatives to streamline processes, improve data integrity, and implement scalable systems that drive predictable growth. They collaborate closely with executive leadership to translate business goals into actionable operational strategies and performance metrics. By leveraging deep analytical insights, they identify bottlenecks and execute solutions that enhance organizational efficiency and revenue performance. Responsibilities: - Revenue Forecasting & Predictability - Own the weekly, monthly, and quarterly renewal and expansion revenue forecasting process. - Develop and maintain sophisticated models to predict performance across renewal and expansion motions. - Identify "pockets of risk" early in the funnel and provide the GTM leadership team with proactive solutions to hit targets. - Retention Council & Risk Management - Lead the Retention Council, a cross-functional task force dedicated to identifying at-risk accounts and improving Gross Revenue Retention (GRR) and Net Revenue Retention (NRR). - Standardize the "Health Score" framework and build the operational playbooks that Customer Success and Account Management use to save and grow revenue. - GTM Planning - Drive the annual and semi-annual GTM planning process, including territory design, quota setting, and capacity modeling. - Own quarterly oversight and optimization of headcount, capacity, and engagement model adherence. - Cross-Functional Collaboration (Product & Marketing) - Marketing: Partner on lead-to-revenue mapping and attribution to ensure the pipeline is high-quality and aligned with sales capacity. - Product: Act as the feedback loop between the field and the product team, ensuring that product-led growth (PLG) initiatives or new feature launches are operationally supported by Sales and Customer Success. - AI/Automation Champion - Proven experience developing, implementing, and iterating AI tools (Gemini, ChatGPT, Claude, or other specialized AI) to drive measurable efficiency gains for Rev Ops functions and customer-facing processes (i.e., process automation, predictive analytics, and automated agents). Qualifications - Expert-level knowledge of Salesforce - Expert-level knowledge of tools like ZoomInfo, Clay, 6Sense, and/or LinkedIn Sales Navigator - Ability to analyze data trends and identify actionable insights - Strong ability to collaborate with marketing and sales teams to translate data into sales strategies - Methodical approach to identifying and resolving data inconsistencies - Experience with Gmail and Google Docs - Experience with MS Office (Word and Excel) - Experience with web browsers (Chrome, Internet Explorer, etc.) - Strong verbal and written communications - Excellent time management and organization skills - Strong analytical skills (including mastery of Microsoft Excel) and experience with reporting and data analysis - Proficiency in Data Enrichment Tools like ZoomInfo and Clay - Ability to manage multiple projects at the same time in a fast-paced environment - Technically capable, excellent communicator, and a desire to improve processes - Team Player - Ability to work autonomously Requirements - The base pay for this position ranges from $120,000 - $140,000 which will vary depending on how well an applicant's skills and experience align with the job description listed above. - Application deadline: 7/25/2026. This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified. Benefits - Company-wide bonuses based on monthly sales targets - Employee referral bonuses - Adoption assistance - Tuition reimbursement - Certification reimbursement - Certification completion bonuses - Modern, high-tech, and fun work environment

• Serve as a strategic partner in the implementation, adoption, and optimization of Patient Accounting Systems (PAS) and related revenue cycle applications across USPI's national network of ambulatory surgery centers. • Lead end-user readiness and change management efforts during the conversion of legacy patient accounting systems to SIS Office and other integrated revenue cycle platforms. • Partner closely with Revenue Cycle Operations, Applications, and Center Leadership teams. • Deliver comprehensive training programs and provide on-site implementation leadership. • Serve as a trusted advisor to surgery centers, driving efficiencies and supporting revenue cycle performance outcomes. • Lead in-person and virtual training sessions for clinical and administrative staff on various applications. • Maintain and update training materials and provide strategic consultation to surgery center leadership. • Develop and implement assessment protocols to evaluate staff competencies.

• The VP serves as a strategic thought partner to hotel ownership and Crescent leadership—driving revenue growth, profitability, and market share while developing and mentoring a high-performing team of Area Directors of Revenue Strategy • Leverage practical management experience to set realistic goals and allocate suitable resources to achieve them • Develop relationships with all leaders within Crescent, ownership groups, asset managers, operations, sales, digital, business development, and finance to create and execute yield-generating strategies, assess hotel offerings, and identify pricing opportunities • Work with area and corporate directors to maximize time spent with hotel teams to efficiently execute strategies • Engage the digital department to provide ideas and support for online distribution of strategies and creative assets for strategy optimization in the digital space • Identify weaknesses, develop solutions, implement corrective measures, and hold teams accountable to achieve desired outcomes • Monitor performance and manage proper hotel metrics, including KPIs and index scorecards • Develop and execute initiatives that increase revenue and market share • Develop and utilize advanced analytical models that measure elasticity and yield • Assess pricing strategies for ancillary offerings and total hotel revenue • Effectively communicate company revenue management standards through property visits, remote auditing, training, and analysis of hotel revenue performance against established goals • Lead a team of revenue managers to drive property and regional performance, improve business processes, and manage high-profile strategic accounts • Train and coach property leaders on producing accurate revenue forecasts by market segment, including 30-, 60-, and 90-day forecasts on an ongoing basis • Lower distribution costs across all channels, including CRO, GDS, brand.com, and third-party channels • Display leadership skills that inspire and encourage staff to deliver the highest standard of revenue strategy and management

• Partner directly with Finance to co-own the company's revenue and retention forecast not as a data provider, but as a peer. • Build the forecasting methodology, own the model, and defend the numbers in executive and board settings. • Provide deep-dive analysis on TAM, SAM, marketing intent, pipeline health, cohort performance, and revenue and renewal trends that drive real business decisions. • Serve as a key voice in defining and evolving how TimelyCare goes to market. • Includes segmentation, coverage model design, handoff criteria across Marketing, Sales, and Customer Experience, and the structural decisions that shape how the company acquires, expands, and retains. • Translate strategy into operational reality. • Lead and develop a cross-functional operations team spanning business systems, marketing ops, and sales ops. • Set the quarterly roadmap and run execution in organized, sprint-based cycles prioritizing ruthlessly, sequencing work, and holding the team accountable to outcomes. • Lead the transition to an automation-first operating model. • Identify and eliminate manual stopgap processes, and replace them with intelligent, scalable workflows. • Own the resolution of complex account hierarchies and multi-institution data structures to maintain a single source of truth for ARR and customer health. • Set the standards for how data flows through the GTM stack. • Drive nomenclature standardization and process orchestration across the GTM organization and partner with Data & Analytics to build a best-in-class revenue intelligence engine. • Partner with Business Systems to oversee the technical health of the GTM tech stack Salesforce, CPQ, Ironclad, HubSpot, 6sense, Gainsight, Gong, and other MarTech ensuring it is scalable, well-governed, and free of technical debt. • Performs additional tasks and projects as needed to support the evolving needs of team objectives and company goals.