• Investigar y analizar las necesidades de usuarios y stakeholders. • Definir y priorizar requerimientos de experiencia de usuario. • Diseñar flujos de interacción, wireframes y prototipos de baja y alta fidelidad. • Realizar pruebas de usabilidad y analizar los resultados para iterar en las soluciones. • Elaborar guías de estilo y sistemas de diseño para garantizar consistencia. • Colaborar con equipos multidisciplinarios (desarrollo, producto, negocio). • Asegurar que las soluciones cumplan con criterios de accesibilidad y buenas prácticas de UX/UI.

• Design intuitive, user-centered mobile experiences across iOS and Android, from early concepts through final implementation. • Collaborate closely with Product Managers to define, refine, and negotiate product requirements and acceptance criteria. • Partner with Engineering to understand technical constraints, platform capabilities, and implementation trade-offs. • Lead design efforts across both new feature development and redesign of existing experiences. • Create wireframes, prototypes, and high-fidelity designs. • Design and explore AI-assisted user experiences, including intelligent workflows and personalization. • Contribute to and evolve a scalable mobile design system by defining reusable patterns and components. • Advocate for the user through research, feedback, and data. • Design for real-world usage conditions such as low connectivity and short session times. • Collaborate cross-functionally to ensure a cohesive mobile experience.

• Define and refine user journeys for employees, managers, and service teams. • Create scalable UI patterns for service discovery, request submission, and fulfillment tracking. • Design and prototype interactions between self-service, knowledge bases, AI-driven recommendations, and workflows. • Work closely with Product Managers, Engineers, and Content Designers to bring concepts to life. • Partner with Service Operations teams (HR, IT, Finance, Facilities) to ensure the catalogue aligns with real-world processes.

Role Description We’re looking for a Director of Product Design who will both manage and mentor a talented design team, and take on individual contributor work tackling complex, highly technical problems from concept through launch. Responsibilities - Management & Culture - Own overall team performance and health, including resource allocation, project prioritization, and fostering a culture of high-quality design. - Coach and mentor designers on both soft and hard skills, supporting their development and career growth. - Cultivate a team culture rooted in craftsmanship, user-centered design, and continuous improvement. - Actively practice and champion customer-centric thinking across the organization. - Leadership - Promote alignment and build trust across cross-functional teams by clearly communicating complex issues and fostering collaboration. - Proactively solicit and provide feedback within the design team and across the broader product org to continually raise the bar for quality. - Be a contributor to the organization’s strategic direction. - Design - Support both strategic vision and team execution, with excellent design sense. - Provide strategic, visual, and systems-oriented feedback across end-to-end flows to ensure experiences are simple and delightful. - Oversee complex design initiatives across multiple workstreams, maintaining high quality and clearing blockers to ensure timely delivery. - Take broad, conceptual ideas and turn them into useful, valuable products for our users. - Proactively identify new user problems and opportunities, working closely with research and data to define paths forward. - Technical - Develop the roadmap for implementing, progressing, and steering design systems. - Orchestrate our transition to “design as code” workflows. - Create systems and enablement plans that democratize rapid prototyping. Qualifications - Minimum of 8 years of experience in Product Design, including at least 3 years directly managing Product Designers. - Strong track record of building high-performing teams and coaching designers toward growth and leadership. - Able to visualize and articulate a clear design strategy to cross-functional partners. - Excellent written and verbal communicator, confident in managing high-stakes conversations with leadership. - Proven ability to create clarity and focus in complex, ambiguous problem spaces. - Operational mindset with experience improving team processes and decision-making workflows. - Maintain a core strength in one or more Design disciplines, leading through your expertise. - Portfolio of case studies showcasing how you've led teams to deliver high-craft experiences from inception through launch. - Demonstrated ability to transform user experiences by balancing visionary thinking with near-term, actionable execution. - Experience delivering 0–1 products from concept to launch, bringing bold ideas to life. - Skilled at navigating large-scale, complex, and ambiguous projects across multiple teams. - Preference for background in front-end engineering. - Comfortable working in fast-paced, startup environments. - Embody a learning and growth mindset. - Comfortable with the level of learning and ambiguity required to navigate fast-evolving fields. Benefits - Comprehensive health plans. - 401k program. - Commuter benefits. - Professional development opportunities. - Parental leave. - Flexible time off policy. - Robust online onboarding program to train new hires. - Biweekly all hands meetings. - A variety of internal virtual events to keep employees connected. Company Description Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.