Defense strategists and trial lawyers.
Personal Injury Paralegal, Case Manager – Pre-Litigation
Location
New Mexico
Posted
7 days ago
Salary
$49.9K - $64.5K / year
Seniority
Mid Level
Job Description
Personal Injury Paralegal, Case Manager – Pre-Litigation
Hawkins Parnell & Young, LLP
• As a Pre-Litigation Case Manager at Parnall Law, you are a vital connection between our clients and our legal team — ensuring every case receives the attention, organization, and advocacy it deserves from intake through resolution. • Attend firm-wide huddle every Monday at 8:00 AM • Attend daily team mini huddles Tuesday through Friday at 8:00 AM • Attend biweekly meetings with Team Lead fully prepared with supporting metrics data • Contact new clients within 24 hours of being retained to complete intake questionnaire • Provide telephonic client updates every 3 weeks, with no more than 15 outstanding updates at any given time • Ensure outstanding tasks do not exceed 50 at any given time • Complete case analysis within 3 weeks of receiving insurance confirmations • Schedule client evaluation appointments with assigned attorneys within 2 days of drafts being completed by Medical Paralegals • Submit demand letters within 2 days of approved client authority • Keep status comments updated for all weekly OOS meetings per the OOS preparation guideline • Maintain thorough familiarity with each case in your caseload • Post all case information and dates in SmartAdvocate • Assist with property damage claims when necessary • Communicate with adjusters on case matters • Ensure health insurance subrogation claims are opened timely (or obtain authority not to open them) • Ensure Medicare subrogation claims are opened timely on the portal • Review and update evaluation forms and demand packages before attorney meetings with clients • Draft correspondence for attorneys and save/name all documents in SmartAdvocate per Naming Protocol • Calendar all case information pursuant to the calendaring protocol • Answer incoming calls via the Final Call Group and perform backup intake calls per intake protocol • Meet with clients during intakes, transition to litigation meetings, and settlement disbursement meetings • Collaborate with all staff assigned to your cases to move each case toward a desired conclusion • Keep clients updated with copies of file documents • Post all costs, including expected costs not yet invoiced (investigators, consultants, etc.) • Monitor dashboard metrics/KPIs and actively work to keep those metrics in top shape • Follow and maintain all firm policies and procedures
Job Requirements
- Minimum 2 years of Plaintiff's personal injury case management experience (PI adjacent/legal assistant and medical field/behavioral health experience will not be considered)
- Strong understanding of state, local, and federal court rules
- Strong empathy for injured clients
- Exceptional communication skills, verbal and written
- Confidence and motivation to exceed expectations
- Professional attire and demeanor
- Desire to learn, develop, and motivate team members
- Excellent organizational and time-management skills
- Ability to work during Mountain Time business hours (Monday–Thursday 8:00 AM–5:00 PM, Friday 8:00 AM–4:00 PM)
- Ability to pass a background check
Benefits
- Full benefits package — comprehensive health, dental, and vision insurance
- Life & long-term disability insurance — because we've got your back
- 401(k) plan — we help you build a future, not just a paycheck
- Generous PTO + select paid holidays — real time off to recharge and reset
- Opportunities for community outreach — give back alongside a team that cares
- Annual company goal trip — when the team wins, everyone celebrates together
- A positive, fulfilling environment — where learning, growing, and supporting one another are part of the culture
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