Hawkins Parnell & Young, LLP

• As a Pre-Litigation Case Manager at Parnall Law, you are a vital connection between our clients and our legal team — ensuring every case receives the attention, organization, and advocacy it deserves from intake through resolution. • Attend firm-wide huddle every Monday at 8:00 AM • Attend daily team mini huddles Tuesday through Friday at 8:00 AM • Attend biweekly meetings with Team Lead fully prepared with supporting metrics data • Contact new clients within 24 hours of being retained to complete intake questionnaire • Provide telephonic client updates every 3 weeks, with no more than 15 outstanding updates at any given time • Ensure outstanding tasks do not exceed 50 at any given time • Complete case analysis within 3 weeks of receiving insurance confirmations • Schedule client evaluation appointments with assigned attorneys within 2 days of drafts being completed by Medical Paralegals • Submit demand letters within 2 days of approved client authority • Keep status comments updated for all weekly OOS meetings per the OOS preparation guideline • Maintain thorough familiarity with each case in your caseload • Post all case information and dates in SmartAdvocate • Assist with property damage claims when necessary • Communicate with adjusters on case matters • Ensure health insurance subrogation claims are opened timely (or obtain authority not to open them) • Ensure Medicare subrogation claims are opened timely on the portal • Review and update evaluation forms and demand packages before attorney meetings with clients • Draft correspondence for attorneys and save/name all documents in SmartAdvocate per Naming Protocol • Calendar all case information pursuant to the calendaring protocol • Answer incoming calls via the Final Call Group and perform backup intake calls per intake protocol • Meet with clients during intakes, transition to litigation meetings, and settlement disbursement meetings • Collaborate with all staff assigned to your cases to move each case toward a desired conclusion • Keep clients updated with copies of file documents • Post all costs, including expected costs not yet invoiced (investigators, consultants, etc.) • Monitor dashboard metrics/KPIs and actively work to keep those metrics in top shape • Follow and maintain all firm policies and procedures

• As a Pre-Litigation Case Manager at Parnall Law, you are a vital connection between our clients and our legal team — ensuring every case receives the attention, organization, and advocacy it deserves from intake through resolution. • Attend firm-wide huddle every Monday at 8:00 AM • Attend daily team mini huddles Tuesday through Friday at 8:00 AM • Attend biweekly meetings with Team Lead fully prepared with supporting metrics data • Contact new clients within 24 hours of being retained to complete intake questionnaire • Provide telephonic client updates every 3 weeks, with no more than 15 outstanding updates at any given time • Ensure outstanding tasks do not exceed 50 at any given time • Complete case analysis within 3 weeks of receiving insurance confirmations • Schedule client evaluation appointments with assigned attorneys within 2 days of drafts being completed by Medical Paralegals • Submit demand letters within 2 days of approved client authority • Keep status comments updated for all weekly OOS meetings per the OOS preparation guideline • Maintain thorough familiarity with each case in your caseload • Post all case information and dates in SmartAdvocate • Assist with property damage claims when necessary • Communicate with adjusters on case matters • Ensure health insurance subrogation claims are opened timely (or obtain authority not to open them) • Ensure Medicare subrogation claims are opened timely on the portal • Review and update evaluation forms and demand packages before attorney meetings with clients • Draft correspondence for attorneys and save/name all documents in SmartAdvocate per Naming Protocol • Calendar all case information pursuant to the calendaring protocol • Answer incoming calls via the Final Call Group and perform backup intake calls per intake protocol • Meet with clients during intakes, transition to litigation meetings, and settlement disbursement meetings • Collaborate with all staff assigned to your cases to move each case toward a desired conclusion • Keep clients updated with copies of file documents • Post all costs, including expected costs not yet invoiced (investigators, consultants, etc.) • Monitor dashboard metrics/KPIs and actively work to keep those metrics in top shape • Follow and maintain all firm policies and procedures

• Oversee workflow distribution across the litigation department, ensuring cases are staffed appropriately and moved forward efficiently • Monitor and manage escalations — stepping in to resolve complex case issues, attorney requests, or client concerns • Conduct performance management for paralegal staff, including goal-setting, feedback, corrective action, and recognition • Provide ongoing training for Paralegals and Litigation Assistants, ensuring staff are equipped to successfully manage their own caseloads • Be available as a hands-on resource for team questions and day-to-day case support • Ensure team members are following all firm protocols, policies, and procedures; escalate concerns to the Operations Director as needed • Train, coach, and develop Paralegal Team Leads, building their capacity to lead effectively and independently • Serve as the primary liaison between the paralegal team and firm attorneys, facilitating strong working relationships and clear communication • Design, develop, document, and continuously improve litigation department processes and procedures • Track and analyze team metrics; identify trends and present actionable insights to firm leadership • Shadow, review, and consult on paralegal applicants at specified stages of the hiring process • Participate in onboarding and integration of new litigation team members • Champion Parnall Law's five core values — Teamwork, Talent, Truth, Tenacity, and Triumph — in every interaction and decision • Follow and maintain all firm policies and procedures • Proportionately contribute to overall client satisfaction and firm revenue goals

• Actively manage and support an assigned litigation caseload alongside team leadership responsibilities • Provide ongoing training for Paralegals and Paralegal Assistants, building their skills and independence • Be available as a hands-on resource for team questions and day-to-day case support • Ensure team members are following all firm protocols, policies, and procedures; escalate concerns to the Paralegal Department Director as needed • Speak to adjusters, defense attorneys, and others involved in litigation • Work with legal assistants to e-file and e-serve court pleadings • Compose discovery requests, answers, and responses • Draft and serve subpoenas • Create and maintain discovery indexes identifying production of all parties by Bates stamp numbers • Review defendant discovery responses and deposition transcripts for follow-up discovery • Set depositions and request witness fees when necessary • Create motion, mediation, arbitration, and exhibit binders • Update case analysis within one week of receiving defendant's discovery answers • Prepare for trial, including scheduling witness statements, exhibits, and UJIs • Attend trial when required • Draft correspondence, pleadings, and discovery for attorneys; save and name all documents in SmartAdvocate in accordance with firm Naming Protocol • Calendar all case information pursuant to firm calendaring protocol • Perform backup intake calls in accordance with intake protocol • Post all costs, including anticipated costs not yet invoiced • Work with all staff assigned to your cases to move each case toward a desired conclusion • Champion Parnall Law's five core values — Teamwork, Talent, Truth, Tenacity, and Triumph — in every interaction and decision • Follow and maintain all firm policies and procedures • Proportionately contribute to overall client satisfaction and firm revenue goals

• Attend weekly firm wide huddle every Monday morning at 8:00 • Attend daily team mini huddle Tuesday through Friday at 8:00 am • Attend biweekly meeting with Team Lead to go over individual metrics, and metrics of Team, fully prepared with supporting data. • Contacting new clients within 24 hours of being retained to complete intake questionnaire. • Providing telephonic client updates every 3 weeks, with no more than 15 outstanding updates at any given time. • Make sure outstanding tasks do not exceed 50 at any given time. • Completing the case analysis within 3 weeks of having insurance confirmations. • Scheduling client evaluation appointments with assigned attorneys within 2 days of drafts being completed by Medical Paralegals • Submitting demand letters within 2 days of approved client authority. • Have status comments updated for all weekly OOS meetings in accordance with the OOS preparation guideline.

• Attend firm-wide huddles and team meetings as scheduled. • Draft and file complaints within 30 days of a case transfer. • Ensure service of process is completed within designated timeframes. • Schedule and track case milestones, including scheduling hearings, mediations, and depositions. • Provide telephonic client updates every six weeks, with no more than 10 outstanding updates at any given time. • Maintain accurate and timely case documentation in SmartAdvocate. • Draft and serve subpoenas, discovery requests, and responses. • Assist attorneys with trial preparation, including scheduling witness statements, compiling exhibits, and creating necessary legal binders. • Perform background checks on defendants and clients as part of case preparation. • Work collaboratively with attorneys, case managers, and legal assistants to move cases toward resolution.