Role Description The Associate Director, Program Management position is responsible for steering increasingly larger and more complex programs for a client, or portfolio of projects across multiple clients. They help direct the PM team to ensure that assignments are completed according to schedule and budget. They actively identify organic growth opportunities, heavily involved in estimation and contract reviews to ensure accuracy of effort and commitment. Consult with the leadership team on decisions and work together to persuasively align the project team to a greater goal. Responsibilities - Effectively estimate engagements and perform a top-down and bottom-up analysis for various types of projects (campaign to .com/app to strategy engagements). - Support Staffing negotiations between programs/portfolios. - Shape approaches and create meaningful views of scope across different services and capabilities. Support scope escalation and risk mitigation strategies. - Drive and manage the approval and review process for MSA/SOW (high complexity). - Collaborate with internal Stakeholders and external Clients to creatively resolve challenges with the contract. - Assist end-to-end scope change management process. - Assess the effectiveness of team dynamics/communications and diagnose/implement corrective actions where challenges may occur. - Responsible for delivering a work stream or collection of projects within sold margins with the ability to identify and propose solutions for changes in margin. - Deal with challenging situations/interactions and drive the collaboration process in large group sessions to get key Clients to make difficult decisions. Qualifications - Minimum 8+ years experience managing medium-large size, complex digital media programs; approx. $10M in revenue. - Experience with creative production and production teams preferred. - Experience with strategy, creative, data, media etc. disciplines required. - Experience with a distributed delivery model, leading diverse teams, and collaborating in a multi-cultural environment for end-to-end engagements. - Program management experience in scaled digital media implementation leading high performing teams within Creative, UX and Digital implementation teams. - Effective systems thinking skills and ability to identify interconnectivity across multiple streams of work. - Demonstrated experience navigating a large organization, showcasing the ability to influence with storytelling and data. - Comfortable with relationships and presenting to senior creative leaders, marketing leaders, and digital leaders. - Strong project management experience. Process oriented with understanding of SAFe Agile ways of working. Experience with one or more of methodologies like scrum, Kanban, Scaled Agile frameworks (SAFe, etc.), waterfall, and hybrid. - Effective leadership, analytical skills, and negotiation skills. - Effective conflict resolution skills. Benefits - Paid Family Care for parents and caregivers for 12 weeks or more. - Monetary assistance and support for Adoption, Surrogacy and Fertility. - Monetary assistance and support for pet adoption. - Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance. - Tuition Assistance. - Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more. - Matching Gifts programs. - Flexible working arrangements. - ‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility). - Business Resource Groups that support multiple affinities and alliances.

• Develop and cultivate relationships that result in new contracts for Aya Healthcare • Convey Aya Healthcare’s unique value proposition to key decision makers within potential new hospital accounts in order to secure new business • Demonstrate and effectively present Aya Healthcare’s full suite of services and software to healthcare organizations • Create a sales strategy for current clients in order to upsell additional services which will include but it not limited to, monthly calls, reporting and presenting quarterly client reviews when necessary • Identify and contact healthcare organizations in order to win their business • Develop strong relationships with current clients in order to expand our services offerings • Build and maintain an active pipeline of prospective clients • Must be able to effectively navigate and communicate with all levels of healthcare leadership • Educate prospective healthcare organizations about Aya's differentiated services and software • Generate leads through various channels, strategic planning and referrals

• Lead end-to-end AirDial implementation operations, including deployment planning, site readiness, installation execution, quality assurance, and customer go-live activities • Own quarterly installation targets and operational forecasting to support AirDial growth objectives • Lead global AirDial technical support operations (L1/L2/L3), ensuring high-quality post-installation support and adherence to SLA, CSAT, and escalation targets • Oversee enterprise and multi-site deployments, including white-glove, partner-led, and self-install programs • Manage field technicians, implementation teams, third-party vendors, and channel partners to ensure consistent delivery quality and operational excellence • Serve as senior escalation point for complex customer and partner issues, driving rapid resolution and long-term customer satisfaction • Build and scale operational processes, implementation standards, support workflows, and knowledge management practices to improve efficiency and scalability • Partner cross-functionally with Sales, Engineering, Product, Channel, and Operations teams to align deployment capacity, customer commitments, and product improvements • Develop KPI dashboards, forecasting models, and operational reporting to track installation throughput, support performance, and organizational effectiveness • Lead workforce planning, recruiting, coaching, and organizational development across implementation and support teams • Represent AirDial Support & Implementation in executive reviews, customer meetings, strategic planning discussions, and partner engagements, including travel up to 30% as needed to support customers, partners, and operational initiatives • Champion the adoption of AI-driven tools and automation across AirDial implementation and support operations, leveraging predictive analytics, intelligent troubleshooting, and workflow automation to improve scalability, operational efficiency, and customer experience

Role Description We're looking for a Senior Qualitative Insight Director to join our team. This individual is a creative problem solver who consistently and effectively executes projects, often as a coach mentoring teammates. You must be able to quickly gain the confidence of clients who see Brado as strategic consultants beyond traditional market researchers. You must be able to engage an audience — writing and presenting your ideas, observations, and recommendations in a clear, compelling manner. Above all, you must be a tremendous strategic thinker — someone who inspires confidence by consistently identifying insight that provides clear direction for clients and their agencies. Key Areas of Responsibility - Projects: - Accountable for ensuring all aspects of the project are delivered on time and against client objectives. - Consistently thinks proactively throughout the project to anticipate and quickly address changes to approach, design, objectives, etc. - Effectively designs studies and writes proposals. - Thoughtfully crafts questionnaires and discussion guides with appropriate techniques and activities and structures questions that address objectives and fit with participant type. - Effectively moderates 1:1 and group interviews and online engagements (e.g., Communities, Remesh). - Creatively and quickly connects the dots, identifying emerging themes and how they connect to the bigger story. - Consistently incorporates strategic elements into the report including the story flow, emerging implications (the “so what?”), and recommendations (the “now what?”). - Appropriately adds visual elements to communicate the story. - Leverages client and industry knowledge and external frameworks, anecdotes, constructs, macro and micro-trends, psychological understanding, etc., to elevate the strategy. - Writes succinctly and to the audience, with clarity, conviction, and tension as well as polish and professionalism. - Client Relationships: - Commands a confident, captivating, respectful, agile, and consultative presence when engaging with the client. - Develops rapport and builds empathy for and with the client, leading to long-term relationships. - Develops and continually deepens understanding of the client's business and the individual client to ask the right questions and anticipate needs. - Proactively addresses issues or opportunities in the client’s business, including further research or strategy work. - Manages tenuous client situations with a steady presence, and coaches the team to do the same. Qualifications - 10+ years experience moderating and delivering excellent client deliverables in a market research or agency setting. - 6+ years of strategic market research, advertising, creative or account planning experience with research, advertising, creative, or digital agencies and/or experience as a marketing executive, marketing consultant, behavioral scientist, or usability and user experience consultant or researcher. - Pharmaceutical, med tech / med device, and consumer health market research experience with patients and healthcare professionals is a strong plus. - Aligns with, models, and coaches our values: People, Commitment, Aspiration, Trustworthiness, & Impact. - Willingness to travel (up to 25% of your time) and be flexible in scheduling to accommodate project needs. Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Family Leave (Maternity, Paternity) - Short Term & Long Term Disability - Training & Development - Work From Home