• Develop and cultivate relationships that result in new contracts for Aya Healthcare • Convey Aya Healthcare’s unique value proposition to key decision makers within potential new hospital accounts in order to secure new business • Demonstrate and effectively present Aya Healthcare’s full suite of services and software to healthcare organizations • Create a sales strategy for current clients in order to upsell additional services which will include but it not limited to, monthly calls, reporting and presenting quarterly client reviews when necessary • Identify and contact healthcare organizations in order to win their business • Develop strong relationships with current clients in order to expand our services offerings • Build and maintain an active pipeline of prospective clients • Must be able to effectively navigate and communicate with all levels of healthcare leadership • Educate prospective healthcare organizations about Aya's differentiated services and software • Generate leads through various channels, strategic planning and referrals

• Lead end-to-end AirDial implementation operations, including deployment planning, site readiness, installation execution, quality assurance, and customer go-live activities • Own quarterly installation targets and operational forecasting to support AirDial growth objectives • Lead global AirDial technical support operations (L1/L2/L3), ensuring high-quality post-installation support and adherence to SLA, CSAT, and escalation targets • Oversee enterprise and multi-site deployments, including white-glove, partner-led, and self-install programs • Manage field technicians, implementation teams, third-party vendors, and channel partners to ensure consistent delivery quality and operational excellence • Serve as senior escalation point for complex customer and partner issues, driving rapid resolution and long-term customer satisfaction • Build and scale operational processes, implementation standards, support workflows, and knowledge management practices to improve efficiency and scalability • Partner cross-functionally with Sales, Engineering, Product, Channel, and Operations teams to align deployment capacity, customer commitments, and product improvements • Develop KPI dashboards, forecasting models, and operational reporting to track installation throughput, support performance, and organizational effectiveness • Lead workforce planning, recruiting, coaching, and organizational development across implementation and support teams • Represent AirDial Support & Implementation in executive reviews, customer meetings, strategic planning discussions, and partner engagements, including travel up to 30% as needed to support customers, partners, and operational initiatives • Champion the adoption of AI-driven tools and automation across AirDial implementation and support operations, leveraging predictive analytics, intelligent troubleshooting, and workflow automation to improve scalability, operational efficiency, and customer experience

Director, Digital Engagement Salary Range: $130,000 - $145,000 Location: Hybrid: Washington, D.C. Metropolitan Area (DMV: District of Columbia, Maryland, Virginia) or Remote from these states (VA, DC, MD, PA, NC, FL, GA, NM, IL, OR, WA, WV, MA, SD, MN, OK, & AL) Salary Range: $130,000 - $145,000 Job Description: The Water Environment Federation is seeking a Director of Digital Engagement that will be responsible for managing and supporting WEF’s digital experience ecosystem, including websites, analytics, email marketing platforms, digital survey tools, and related online technologies. This role helps ensure WEF’s digital presence is modern, secure, measurable, user-friendly, and aligned with organizational goals. The position combines website operations, digital strategy, analytics, marketing technology support, governance, vendor management, and cross-functional project coordination. The Director of Digital Engagement must thrive on initiative, problem-solving, being agile, inclusive, and a team player. The ideal candidate will have experience working across our mission and industry (but not required) to best serve the Water Community. Key Responsibilities: Website & Digital Platform Management • Manage WEF’s portfolio of websites, portals, online forms, and digital engagement platforms. • Oversee website operations, maintenance coordination, platform updates, and issue resolution. • Lead website modernization, migration, consolidation, and sunsetting of legacy web platforms. • Ensure digital tools align with accessibility, usability, privacy, and organizational standards. Analytics, Optimization & Digital Engagement • Manage and support digital analytics tools, including Google Analytics and Google Tag Manager. • Monitor website performance, traffic patterns, engagement trends, and user behavior. • Develop reporting, dashboards, and insights to support decision-making. • Support digital tracking standards, campaign tagging, and performance measurement. • Stay current on SEO, AEO, GEO, and all AI-driven content discovery trends. • Work with stakeholders to improve content discoverability, user experience, and audience engagement. Marketing Technology, Email & Survey Tools • Support the use and management of Salesforce Marketing Cloud and similar engagement platforms. • Partner with internal stakeholders on email campaign execution, audience segmentation, tracking, and reporting. • Support governance for email campaign management, including list hygiene, send practices, and performance measurement. • Manage or support digital survey tools used for member feedback, event feedback, research, and internal data collection. • Help consolidate and govern digital marketing and survey tools to reduce duplication and improve data quality. Vendor, Project & Governance Support • Manage relationships with web agencies, hosting providers, marketing technology vendors, and digital platform partners. • Coordinate support, enhancements, maintenance, and digital engagement projects. • Manage project timelines, risks, priorities, deliverables, and stakeholder communication. • Support governance documentation, lifecycle management, privacy compliance, and platform standards for WEF’s digital properties. • Maintain awareness of web hosting, CDN, DNS, SSL, cookie consent, and related infrastructure needs. • Other duties as assigned within the scope of work Requirements Required Skills • 10+ years of experience managing websites, digital platforms, marketing technology, or digital engagement initiatives. • 5+ years of People leadership experience • BS or BA degree preferred or experience in lieu of education may be considered • Strong understanding of WordPress, web hosting, CDN technologies, and digital platform operations. • Experience with Google Analytics, Google Tag Manager, campaign tracking, and digital reporting. • Experience with Salesforce Marketing Cloud or similar email marketing/marketing automation platforms. • Experience supporting email campaigns, audience segmentation, campaign reporting, and digital communications workflows. • Experience with digital survey tools such as SurveyMonkey or similar platforms. • Knowledge of SEO and emerging digital discoverability trends such as AEO and GEO. • Strong project management, vendor management, organizational, and stakeholder communication skills. • Ability to travel up to 10 – 20% Preferred Skills • Experience with website migrations or digital transformation initiatives. • Familiarity with accessibility standards, privacy regulations, and consent management tools. • Knowledge of Salesforce, CRM integrations, association management systems, or nonprofit/association digital environments. • Experience with email governance, survey governance, marketing technology integrations, or digital tracking standards. • Experience in nonprofit, association, or multi-entity environments At WEF, we are committed to an interview experience that is authentic, transparent, and equitable. Candidates are asked to answer interview questions in their own words, without real-time AI assistance, so we can fairly assess individual experiences, skills and qualifications. To support a genuine interview experience, WEF’s interviewers also refrain from using AI tools during live interviews. If a candidate’s responses appear inconsistent or suggest outside assistance, WEF’s interviewers may pause to clarify or adjust the interview to maintain fairness for all candidates. These measures are not intended to be punitive; rather, they aim to ensure a consistent evaluation process that aligns to WEF’s cultural and ethical principles. WEF is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Role Description We're looking for a Senior Qualitative Insight Director to join our team. This individual is a creative problem solver who consistently and effectively executes projects, often as a coach mentoring teammates. You must be able to quickly gain the confidence of clients who see Brado as strategic consultants beyond traditional market researchers. You must be able to engage an audience — writing and presenting your ideas, observations, and recommendations in a clear, compelling manner. Above all, you must be a tremendous strategic thinker — someone who inspires confidence by consistently identifying insight that provides clear direction for clients and their agencies. Key Areas of Responsibility - Projects: - Accountable for ensuring all aspects of the project are delivered on time and against client objectives. - Consistently thinks proactively throughout the project to anticipate and quickly address changes to approach, design, objectives, etc. - Effectively designs studies and writes proposals. - Thoughtfully crafts questionnaires and discussion guides with appropriate techniques and activities and structures questions that address objectives and fit with participant type. - Effectively moderates 1:1 and group interviews and online engagements (e.g., Communities, Remesh). - Creatively and quickly connects the dots, identifying emerging themes and how they connect to the bigger story. - Consistently incorporates strategic elements into the report including the story flow, emerging implications (the “so what?”), and recommendations (the “now what?”). - Appropriately adds visual elements to communicate the story. - Leverages client and industry knowledge and external frameworks, anecdotes, constructs, macro and micro-trends, psychological understanding, etc., to elevate the strategy. - Writes succinctly and to the audience, with clarity, conviction, and tension as well as polish and professionalism. - Client Relationships: - Commands a confident, captivating, respectful, agile, and consultative presence when engaging with the client. - Develops rapport and builds empathy for and with the client, leading to long-term relationships. - Develops and continually deepens understanding of the client's business and the individual client to ask the right questions and anticipate needs. - Proactively addresses issues or opportunities in the client’s business, including further research or strategy work. - Manages tenuous client situations with a steady presence, and coaches the team to do the same. Qualifications - 10+ years experience moderating and delivering excellent client deliverables in a market research or agency setting. - 6+ years of strategic market research, advertising, creative or account planning experience with research, advertising, creative, or digital agencies and/or experience as a marketing executive, marketing consultant, behavioral scientist, or usability and user experience consultant or researcher. - Pharmaceutical, med tech / med device, and consumer health market research experience with patients and healthcare professionals is a strong plus. - Aligns with, models, and coaches our values: People, Commitment, Aspiration, Trustworthiness, & Impact. - Willingness to travel (up to 25% of your time) and be flexible in scheduling to accommodate project needs. Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Family Leave (Maternity, Paternity) - Short Term & Long Term Disability - Training & Development - Work From Home