• Support client onboarding by helping new clients move through the required intake and setup process. • Review client files or profiles to check status, identify missing documents, and help keep client information updated. • Follow up with clients regarding missing documentation, pending items, updates, and other credit repair process needs. • Assist with credit repair workflow support, including dispute-related tasks, documentation organization, and client communication according to the client’s process.

• Assist with patient intake, referral management, insurance verification, appointment scheduling, and patient communication. • Respond to and vet incoming patient referrals. • Manage the new patient intake process from initial inquiry to scheduling. • Enter new patient information accurately into the EMR/EHR system. • Verify patient insurance eligibility and benefits. • Coordinate and schedule 15–20 minute consultation calls and full patient appointments. • Handle inbound phone calls and new patient inquiries professionally. • Follow up with patients regarding appointment confirmations, cancellations, rescheduling requests, insurance information, and missing documents. • Maintain compassionate and professional communication with behavioral health patients. • Manage and organize patient contact lists. • Reactivate previous patients when appropriate. • Monitor and manage emails and administrative correspondence. • Assist with maintaining smooth daily clinic operations.

Role Description As our Executive Assistant and Social Media Administrator, you will be the backbone of our daily operations. Your responsibilities will range from managing our Instagram presence and outreach to handling scheduling and high-level administrative projects. Responsibilities - Draft captions for Instagram posts based on restaurant photos and provided information - Download videos from JIRA and post to Instagram client accounts with music and captions - Reach out to restaurants via templated messages to generate leads for featured posts ($600-$1,000 pricing) - Schedule videographer visits and book sales calls with interested restaurant owners - Manage communications and follow-ups with restaurant prospects - Book calls with restaurant owners in other cities for course market research - Navigate Google Sheets to track outreach lists and progress - Assist with administrative tasks as trust is earned (email management, scheduling, higher-level projects) Qualifications - Fluent English (written and verbal) - Social media management or community management experience preferred - Experience with similar-sized social media accounts (ideally food/restaurant niche) Requirements - Smart, capable "A player" willing to learn - Strong written communication skills - Organized and detail-oriented - Adaptable to ambiguous, mixed-basket responsibilities Preferred Timezone - Latin America (overlaps with PST/Vancouver time zone) Benefits - USD Salary - Ability to work remotely

• Create the structure and proactive support needed for the CEO to direct the majority of his time, energy, and focus toward the activities that create the greatest value for AOA's growth. • Run a Daily Executive Briefing with the CEO covering calendar, priorities, decisions, inbox items, and open loops. • Own inbox triage end-to-end: filter noise, answer routine questions, draft replies for approval, and escalate only what truly needs the CEO's attention. • Protect the CEO's calendar by managing scheduling, preserving focus time, coordinating meetings, and pushing back on unnecessary interruptions. • Own Accounts Receivable coordination: run weekly aging, send reminders, track payment promises, follow up consistently, and escalate sensitive cases when needed. • Own Accounts Payable and contractor operations: support the payment cycle, handle contractor payment questions, and coordinate receipts and expenses. • Serve as the administrative point of contact for the bookkeeper, CPA, legal, and insurance partners. • Coordinate internal meeting operations, including agendas, pre-reads, notes, action items, and follow-through. • Coordinate recruiting logistics, including interview scheduling, candidate communication, reference checks, and interview prep materials. • Coordinate travel and events, including flights, hotels, itineraries, conference logistics, dinners, and expense reports. • Manage SaaS subscriptions, vendor renewals, license tracking, and quarterly tool audits. • Maintain a stakeholder VIP list and prompt the CEO when timely relationship follow-up is needed. • Run interference on vendor pitches, podcast invites, networking requests, and other inbound items that do not require the CEO's calendar. • Coordinate team lifecycle moments, including onboarding logistics, birthdays, anniversaries, appreciation moments, and offboarding support. • Build the EA Operating System by documenting the playbooks, templates, and SOPs this role runs so the function can scale as AOA grows.