We are HQ’d in Philadelphia and manage $PENN’s digital products, including the Barstool Sportsbook.
VIP Associate
Location
United States
Posted
9 hours ago
Salary
$55K / year
Seniority
Mid Level
No structured requirement data.
Job Description
VIP Associate
Penn Interactive
Role Description We are looking for a VIP Associate for our northeast region to assist our VIP team to help build and maintain our Player Loyalty Retention Operations. In this role, you will focus on helping expedite payments and withdrawals as well as outbound calls to our theScore BET players under the VIP mark. We are looking for someone who has a passion for sales and is hungry to engage more players to our various gaming platforms. - Communicate with VIPs in a professional manner - Answer VIPs questions in a manner that reflects an understanding of the department and property in general - Execute applying bonuses and expediting payments and withdrawals for players and VIP Host team players while adhering to all VIP policies and guidelines, including responsible gaming policies - Develop relationships and offer tailored rewards through regular correspondence - Drive key VIP sales metrics, contributing to customer engagement, and net revenue - Research VIP competitor activity in each market - Communicate different promotions that the sportsbook and casino is offering - Demonstrate empathy and care with VIPs to ensure that their issues are resolved promptly and thoroughly - Collaborate with the Marketing Team to identify who is a VIP player and who needs expedited service when requested - In partnership with the CRM team identify unique and creative ways to establish value for high end players - Complete applicable workflows to meet player satisfaction criteria - Attend and assist with VIP events as needed - Must be available nights, weekends and holidays as needed - Perform other duties as assigned Qualifications - Experience with sports betting, gaming economies, and player behavior strongly requested - Some previous sales experience required - Excellent relationship building skills - Excellent problem-solving abilities - Ability to travel (up to 50% of the time) to attend and assist with running VIP events - Must be at least 21 years of age - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions - Must be able to qualify for licenses and permits required by federal, state and local regulations - Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment - Willingness to travel and work nights and weekends - Passionate about providing top level service Salary Range $55,000 — $55,000 USD Benefits Penn Interactive provides best-in-class benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.
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