• Plan and execute CRM campaigns across Casino and Sportsbook verticals (email, SMS, push notifications, etc.) • Manage promotional calendars including bonus campaigns, free bets, tournaments, gamification mechanics, and seasonal offers • Support full player lifecycle activities (acquisition activation, retention, reactivation) • Build and maintain advanced customer segmentation strategies based on behavioral and transactional data (casino activity, betting behavior, deposit patterns) • Design and execute A/B tests to optimize engagement, conversion, and retention metrics • Monitor daily campaign performance and conduct regular auditing of CRM activities • Track and analyze key CRM KPIs (GGR impact, retention, ARPU, engagement metrics) • Generate reports and provide actionable insights to improve CRM performance across both verticals • Process and prioritize requests from internal stakeholders • Collaborate closely with Product teams during new GEO launches and feature rollouts • Formulate requirements for CRM enhancements and refine existing processes • Work hands-on with CRM automation tools (Optimove, Smartico, Customer.io or similar)

Marigold Health is looking to hire a Director of Partnership Success to manage the end-to-end client lifecycle for payer and provider partners. This includes implementation of contracts, owning relationships with executive leaders of health plans and enterprise provider accounts, driving account growth, and demonstrating value through reporting and regular touch points. We are looking for someone who has experience identifying, building and managing trusted and strategic partner relationships in the healthcare space and specifically with health plans . You will develop and implement a partnership strategy for existing and future accounts and advocate for the needs of the partners across the organization, including feedback to internal teams on client needs and pain points. This person must have experience managing relationships with health plans, an ideal candidate will have worked with Medicaid Managed Care plans in multiple states. About Marigold Marigold Health exists to give every person with a mental health or substance use condition a place to feel heard. We have designed a hybrid peer services program where members have access to certified peers as well as asynchronous support groups. We believe peers, individuals in recovery themselves who have received training to support others, can empower and engage those least likely to interact with current forms of care. Marigold offers a hybrid digital and live solution that helps existing providers enhance recovery support for their patients with substance use disorder while also expanding access for those not currently engaged in treatment. Our program combines holistic 1-1 coaching from a certified peer with 24/7 access to asynchronous support groups to increase activation and recovery capital in patients engaged. The Marigold app leverages cutting edge AI to provide personalized engagement, detect/escalate risks, and tailor care plans to individual needs. This allows us to offer scalable, immediate, 24/7 support for those in need and provides our partners with greater insight into clinical and non-clinical needs of their member population through shared reporting. What You'll Do Build the Function: Own Marigold’s Partnership Success and Implementation functions. Build the implementation, partnership success, and account management structure for the organization. This person should be comfortable overseeing the launch of new partnerships and management of relationships for new and existing customers themselves before building out a broader team as we grow. Implementation : Translating the details of contracts and SOWs for clinical operations and products to ensure smooth partnership implementation. Articulating account specific regular reporting needs to product. Setting up initial milestones + a recurring cadence to checking with the customer. Oversee buildout of initial workflows, trainings, and cadence of peer visits to community provider sites identified by the partner. Gather documents from external partners for internal teams (i.e. billing docs from providers for corporate team, and claims data to do our own analysis). Review Marigold metrics against contract expectations regularly and communicate across teams to ensure contract is satisfied; ensure contractual scope of work is executed appropriately by clinical teams Partnership Management : Build and maintain meaningful relationships with customer partners. Serve as the voice of the customer when communicating needs and priorities to product and data science. Gathering member stories/data to help partners understand the value of our service. Set agendas for partnership meetings, inviting relevant internal stakeholders to present, and leading internal prep; build decks to support monthly/quarterly meetings with plans and providers. Serve as the feedback loop and communication channel between partner/customer and internal teams (Product, Clinical Ops). Work with product and data teams to provide partner perspective in internal roadmap planning and define metrics/reporting for each partnership; ensure integrity of data in all external reporting (critical in markets with multiple paying partners). Lead the production of copy for p co-branded collateral inclusive of member facing text/engagement Reporting, Schedule and Location: This is a full-time opportunity to report to our Principal Advisor, Policy and Partnerships. Most team members work virtually from home and are located on the east coast and internationally. You can work remotely anywhere in the US. Most team members work virtually from home and are located on the east coast and internationally. If you prefer in-person work for any portion of the week, we currently have offices in Delaware and Massachusetts. You should expect to be available during east coast hours. What You Bring 10+ years of experience working in the healthcare/account management space 5+ years working directly with health plans or large provider organizations Must have experience managing health plan partnerships Commercially savvy; can design complex yet clear partnership arrangements and manage the contracting processing effectively Prior experience leading a team/strong people management skills Stays up to date on the healthcare ecosystem, players, regulations, and trends; proactively identifies and qualifies issues as opportunities. Prefer candidates with Medicaid experience. Strategic thinker and self-starter - able to proactively identify opportunities and execute to maximize value for the partners value and drive growth for Marigold Effective relationship builder with both internal team members and external stakeholders, executives, and individuals up and down an organization Solution and outcome oriented; detail oriented and analytical Able to provide clear direction and priorities, taking the lead to resolve problems; keeps themselves and others accountable to timely delivery of commitments Ability to simultaneously manage and prioritize multiple projects and customers, keeping all stakeholders updated on expectations Comfortable in fast-paced and rapidly changing startup environments. Excellent communicator in all form: written, verbal, sync, and async Compensation, Benefits & Culture The base salary range for this role is $140k - $160K , depending on experience. Stock options Comprehensive healthcare coverage, including fully covered premiums for individuals and 50% coverage of premiums for any dependents A $1000 annual dedicated mental health benefit 4 weeks of Vacation time, plus separate sick leave, and company holidays Computer and equipment provided Company travel budget and professional development budget as needed Interview Process After you submit your application, it will be reviewed by the hiring manager and select members of the team. If it seems like we’re a good fit for each other, we will follow up and schedule a 15-30 minute phone call with one of our leaders to get to know you. If we jointly decide to move forward, you can plan to (virtually) attend a 45-60 video interview with a member of the Business Development team. The final stage would be to meet (2-4) other members of the team via video conference for additional conversations about your approach to collaboration, your relevant experience to current projects, and alignment with our values. All in, you can expect the time commitment for this stage to be 3-4 hours of synchronous interaction, scheduled to fit your needs. If you complete interviews, we will provide a decision or clear next step within five business days. We are ready to hire as soon as we find the right candidate. We can’t wait to meet you! More About Our Company Marigold Health is an early-stage, rapidly growing startup providing services for a range of community based mental health and substance use treatment providers as well as national health insurers. We collaborate with eminent investigators at Brown University and Johns Hopkins and have been publicly recognized by the National Institute on Drug Abuse (NIDA) and the American Psychiatric Association. Our program is a combination of 1-1 coaching and 24/7 anonymous chat support groups accessed over phone, SMS, and app/web. On the backend, proprietary natural language processing tools scale our peer workforce by augmenting group moderation, automating patient outreach, and sending sentiment-based “alerts” to coordinate care with other providers. Following strong results from our first clinical studies, we are entering a period of rapid growth, and expect to expand from 2 states today to 12 by this time next year. Our core values are authenticity , candor , and ambition . Inclusion is at the core of what we do. We’re working to bring care to the most underserved and stigmatized patients. We actively welcome applicants from a wealth of different backgrounds (including but not limited to race, gender, educational background, and sexual orientation). We must have diversity on our team and in our mindsets to be successful in moving the needle on the deeply entrenched and systematic challenges we face. Marigold Health is an equal opportunity employer. Questions? Email courtney [at] marigoldhealth.com for more info.

Crossing Minds is the smartest platform powering perceptive recommendations that drive online discovery and engagement. Founded and led by world-renowned AI pioneers and powered by the latest advances in deep learning, Crossing Minds instantly delivers precise, session-based recommendations that don’t infringe on or jeopardize customer privacy. Our team is currently based in San Francisco, Toronto, Paris with more offices to come! You'd be joining our team of world-leading AI experts, alongside co-founders Alexandre Robicquet,  and Dr. Emile Contal. We built the company out of Stanford's AI research labs, and already have a great bench of customers using our platform. Recommendations have the opportunity to disrupt online experiences like search did for the internet and we’d love the opportunity to talk to you about being a key part of building our future. _____ What you will do: Build deep, trusted relationships with key contacts and executives at our customer's companies. Review ongoing customer campaigns and provide strategic guidance to customers. Successfully onboard and deploy new customers by working closely with the engineering team. Be a trusted advisor and subject matter expert on the Crossing Minds product and best practices in personalization for our customers. Work closely with sales, product, engineering, and marketing to ensure that our customer's needs are met. Be responsible for the output of these relationships: KPIs impact, revenue, product enhancements, etc. Ability to balance a constant flow of short-term projects while looking ahead for “what’s next” for our customers. Be the voice of the customers and provide customer feedback internally to stakeholders. Identify, sell, upsell, enable, and manage opportunities with our customers. What you should have: At least 5 years of enterprise SAAS customer success, experience A thoughtful and empathetic approach when dealing with customers and internal stakeholders An analytical mindset focused on uncovering opportunities for customers. An understanding of the AI software landscape. Ability to work with a diverse range of customers, who each have their own vision and measure of success. Ability to manage projects, roadmaps, and onboarding with engineers and product teams. Preferred: Experience working with international customers in a past role. US Benefits: 75% coverage on Medical, Dental, and Vision insurance 100% coverage on Basic Life! Employer-matched 401(k) 20-day PTO 9-days of paid holiday Company shutdown from 12/24 - 01/01 Professional education opportunities The Crossing Minds team prides itself on our team culture and values. Our differences are valued, and our authenticity is celebrated. We are committed to nurturing an environment of mutual respect where equal employment opportunities are available to all.

About Energy Exemplar In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar’s mission lies in ‘Empowering Transformative Energy Decisions’. Founded in 1999 in Adelaide, Australia, our award-winning software portfolio encompassing the modeling and simulation platform PLEXOS®, Aurora, and Adapt2, is trusted by innovative organizations across the globe. Through our technology and people, we strive to enable stakeholders from across the entire energy value chain to revolutionize the energy ecosystem and to collaboratively plan and execute for a sustainable energy future with unprecedented clarity, speed, and innovation. Our impact is global and is being recognized across the industry. Some of our recent accolades include: SaaS Company of the Year (2025) – Global Business Tech Awards. Environmental Impact Award (2025) – E+E Leaders Awards. IPPAI (Independent Power Producers Association of India) Power Awards (2025) - Winners Finalist: Platts Global Energy Awards (2024) – Grid Edge category Finalist: Reuters Global Energy Transition Awards (2024) – Technologies of Change Top 50 Marketing Team (2024) – Voted by the public at the ICON Awards. How We Work Energy Exemplar is growing fast around 30% year on year and, that growth is driven by how we work. We trust our team to deliver great results from wherever they work best, whether that’s at home, in the office, or on the move. We’re a global team that values ownership, integrity, and innovation. You’ll be supported to balance work and life in a way that works for you, and empowered to take initiative, solve problems, and make an impact, regardless of your background, location, or role. Our four core values, Customer Success, One Global Team, Integrity & Ownership, and Innovation Excellence aren’t just words. They show up in how we collaborate, how we solve, and how we grow together. About the Role **Considering remote candidates based in California As a Lead Customer Success Manager (CSM) at Energy Exemplar, you will play a pivotal role in shaping the post-sale experience for our most strategic customers. Acting as a trusted advisor, you’ll guide organizations through their journey with our simulation software, maximizing adoption, accelerating time-to-value, and fostering long-term partnerships that lead to renewals and growth. This is a high-impact, customer-facing role that requires strong strategic thinking, cross-functional leadership, and a proactive approach to value delivery. You will be responsible for a portfolio of key accounts, ensuring they achieve measurable success through their investment in Energy Exemplar’s technologies. Serve as the primary post-sales relationship owner for a portfolio of enterprise-level customers, ensuring strong engagement and satisfaction throughout the customer lifecycle. Act as a strategic partner to your customers, understanding their business goals and proactively driving outcomes that align with those goals. Collaborate closely with Account Executives to build strategic account plans, support expansion opportunities, and deliver seamless customer experiences. Lead regular executive business reviews to showcase value delivered, align on strategic priorities, and identify new growth opportunities. Monitor and manage customer health scores, adoption metrics, and sentiment using tools like Salesforce and HubSpot. Identify and mitigate renewal risks early by driving engagement strategies, surfacing concerns, and mobilizing internal resources as needed. Drive successful, timely renewals by maintaining deep knowledge of your customers' usage, licensing, and business objectives. Keep Salesforce records and dashboards accurate and up to date, including renewal opportunities, customer health, and stakeholder mapping. Share product updates, feature releases, and best practices regularly to ensure customers are fully enabled and informed. Contribute to the continuous improvement of the Customer Success function through mentoring, process enhancements, and cross-team collaboration. Qualifications