Crossing Minds

• Handle Crossing Minds’ marketing vision and roadmap • Build and manage a rich B2B content/editorial calendar that attracts a qualified audience to our owned properties (including blog posts, whitepapers, ebooks, reports, webinars, infographics, etc.). • Build and manage our event strategy and calendar to ensure we meet in person with our ICP and attract qualified leads for the sales team. • Launch an analyst program to expand exposure to Gartner and Forrester and “get on the map” for solutions in our field. • Support the sales team with relevant marketing materials (eg. competitive battle cards) and decks to ensure our story is conveyed effectively. • Build, manage, and measure our social media profile and presence primarily on LinkedIn. Find and build additional relevant channels to grow our presence and awareness for Crossing Minds. • Create a repeatable and scalable process to feed the sales funnel, including measuring and tracking quality leads through relevant CTAs, web and social content, and sales promotions. • Together with the product team, amplify awareness and education campaigns to turn them into impactful sales and lead-gen programs. • Optimize our marketing automation and lead nurturing processes through email, content, and social channels. • Create shareable content appropriate for specific networks to spread both our brand and our content. • Monitor and engage in relevant social discussions about our company, competitors, and/or industry, both from existing leads and customers as well as from brand-new audiences.

• Build deep, trusted relationships with key contacts and executives at our customer's companies. • Review ongoing customer campaigns and provide strategic guidance to customers. • Successfully onboard and deploy new customers by working closely with the engineering team. • Be a trusted advisor and subject matter expert on the Crossing Minds product and best practices in personalization for our customers. • Work closely with sales, product, engineering, and marketing to ensure that our customer's needs are met. • Be responsible for the output of these relationships: KPIs impact, revenue, product enhancements, etc. • Ability to balance a constant flow of short-term projects while looking ahead for “what’s next” for our customers. • Be the voice of the customers and provide customer feedback internally to stakeholders. • Identify, sell, upsell, enable, and manage opportunities with our customers.

Crossing Minds is the smartest platform powering perceptive recommendations that drive online discovery and engagement. Founded and led by world-renowned AI pioneers and powered by the latest advances in deep learning, Crossing Minds instantly delivers precise, session-based recommendations that don’t infringe on or jeopardize customer privacy. Our team is currently based in San Francisco, Toronto, Paris with more offices to come! You'd be joining our team of world-leading AI experts, alongside co-founders Alexandre Robicquet,  and Dr. Emile Contal. We built the company out of Stanford's AI research labs, and already have a great bench of customers using our platform. Recommendations have the opportunity to disrupt online experiences like search did for the internet and we’d love the opportunity to talk to you about being a key part of building our future. _____ What you will do: Build deep, trusted relationships with key contacts and executives at our customer's companies. Review ongoing customer campaigns and provide strategic guidance to customers. Successfully onboard and deploy new customers by working closely with the engineering team. Be a trusted advisor and subject matter expert on the Crossing Minds product and best practices in personalization for our customers. Work closely with sales, product, engineering, and marketing to ensure that our customer's needs are met. Be responsible for the output of these relationships: KPIs impact, revenue, product enhancements, etc. Ability to balance a constant flow of short-term projects while looking ahead for “what’s next” for our customers. Be the voice of the customers and provide customer feedback internally to stakeholders. Identify, sell, upsell, enable, and manage opportunities with our customers. What you should have: At least 5 years of enterprise SAAS customer success, experience A thoughtful and empathetic approach when dealing with customers and internal stakeholders An analytical mindset focused on uncovering opportunities for customers. An understanding of the AI software landscape. Ability to work with a diverse range of customers, who each have their own vision and measure of success. Ability to manage projects, roadmaps, and onboarding with engineers and product teams. Preferred: Experience working with international customers in a past role. US Benefits: 75% coverage on Medical, Dental, and Vision insurance 100% coverage on Basic Life! Employer-matched 401(k) 20-day PTO 9-days of paid holiday Company shutdown from 12/24 - 01/01 Professional education opportunities The Crossing Minds team prides itself on our team culture and values. Our differences are valued, and our authenticity is celebrated. We are committed to nurturing an environment of mutual respect where equal employment opportunities are available to all.