Marigold Health

Title: Certified Recovery Coach: App Moderator Location: Remote (USA) Type: FT (Remote Ok) Evenings and Weekends Workplace: remote Category: Clinical Operations Job Description: A unique opportunity for MA recovery coaches to have a voice and make a difference! Marigold Health is looking for an innovative peer/recovery coach to help people find their path to wellness and reduced substance use utilizing a new model for technology-enabled peer support. The opportunity may be for full or part-time depending on our needs and your experience. Our app operates 24/7 with shifts ranging from 7 AM to 1 AM EST per day. Marigold Health exists to give every person with a mental health or substance use condition a place to feel heard.  Our work is focused on providing evidence-based, virtual peer support to people interested in recovery and/or in reducing harm from substance use.  We've designed a novel program that augments the work peers do with technology ranging from automated, interactive outreach to individuals to asynchronous, digital group discussions. Marigold's mobile app provides multiple avenues for people in recovery to build their recovery capital and expand their community networks. We are looking for someone to join our team that has great communication skills and is excited to bring peer support/recovery coaching to a virtual platform. You will consistently drive member interaction, participation, and engagement within our app Groups and Forums, ensuring a valuable experience where members can learn from each other and get support in their recovery journeys. What You'll Do - App Chat Moderation & Engagement - Stimulate meaningful conversations by initiating chat starters, particularly those related to recovery experiences. Share personal lived experience with mental health and/or addiction to support others seeking/maintaining recovery. - Use your experience to identify and engage a network of referring agencies as well as add to the database of member resources. - Oversee group chats and forum discussions to ensure a productive, on-topic environment that adheres to Marigold’s Code of Conduct (COC) guidelines by monitoring hate speech, spam, inappropriate language, or abusive content to maintain a safe space for all members. - Review flagged content based on Natural Language Processing (NLP) alerts, and take action as necessary, such as removing COC-violating content. - Engage in follow-up with members about next steps when a violation occurs and involve the appropriate peer support team member if needed. - Member Management - Actively welcome and engage new members as they join the app community, making them feel supported from day one. - Pause or remove members from groups when necessary, or work with the app administrators to address more serious issues. - Monitor crisis situations and ensure a Peer Support Specialist/ Recovery Coach follows up with members who require additional support. - Document your work in our record systems according to Marigold and prevailing standards. What You Have - Completion of relevant training courses (certification ready) as a Peer Specialist or Recovery Coach in substance use disorder or mental health recovery in your state of residence. Recovery Coach in Massachusetts is strongly preferred. - Reliable access to internet in a private space (we provide equipment, e.g. laptop) - Comfort operating a smartphone, computer, and software tools such as Microsoft Office , Teams - Ability to document member engagements in an electronic record   - A willingness to speak to your personal lived experience with mental health and/or substance use conditions   - An ability to work independently, combined with a comfort-level and clear understanding of when to reach out with questions or requests for clarification - Demonstrated ability to create wellness plans and/or recovery goals - Ability to adapt and prioritize tasks to meet the needs of members  - A willingness to work evening and weekend hours And the following would be nice - Experience delivering peer support digitally (e.g. on social media) is a significant plus   - Fluency in Spanish is a significant plus   Reporting, Compensation, & Benefits - You will report to the Manager of Peer Services - Benefits packages will vary dependent upon full-time or part-time employment status - Access to a 401k - Company-provided equipment to complete your job $23 - $26 an hour

Marigold Health is looking to hire a Director of Partnership Success to manage the end-to-end client lifecycle for payer and provider partners. This includes implementation of contracts, owning relationships with executive leaders of health plans and enterprise provider accounts, driving account growth, and demonstrating value through reporting and regular touch points. We are looking for someone who has experience identifying, building and managing trusted and strategic partner relationships in the healthcare space and specifically with health plans . You will develop and implement a partnership strategy for existing and future accounts and advocate for the needs of the partners across the organization, including feedback to internal teams on client needs and pain points. This person must have experience managing relationships with health plans, an ideal candidate will have worked with Medicaid Managed Care plans in multiple states. About Marigold Marigold Health exists to give every person with a mental health or substance use condition a place to feel heard. We have designed a hybrid peer services program where members have access to certified peers as well as asynchronous support groups. We believe peers, individuals in recovery themselves who have received training to support others, can empower and engage those least likely to interact with current forms of care. Marigold offers a hybrid digital and live solution that helps existing providers enhance recovery support for their patients with substance use disorder while also expanding access for those not currently engaged in treatment. Our program combines holistic 1-1 coaching from a certified peer with 24/7 access to asynchronous support groups to increase activation and recovery capital in patients engaged. The Marigold app leverages cutting edge AI to provide personalized engagement, detect/escalate risks, and tailor care plans to individual needs. This allows us to offer scalable, immediate, 24/7 support for those in need and provides our partners with greater insight into clinical and non-clinical needs of their member population through shared reporting. What You'll Do Build the Function: Own Marigold’s Partnership Success and Implementation functions. Build the implementation, partnership success, and account management structure for the organization. This person should be comfortable overseeing the launch of new partnerships and management of relationships for new and existing customers themselves before building out a broader team as we grow. Implementation : Translating the details of contracts and SOWs for clinical operations and products to ensure smooth partnership implementation. Articulating account specific regular reporting needs to product. Setting up initial milestones + a recurring cadence to checking with the customer. Oversee buildout of initial workflows, trainings, and cadence of peer visits to community provider sites identified by the partner. Gather documents from external partners for internal teams (i.e. billing docs from providers for corporate team, and claims data to do our own analysis). Review Marigold metrics against contract expectations regularly and communicate across teams to ensure contract is satisfied; ensure contractual scope of work is executed appropriately by clinical teams Partnership Management : Build and maintain meaningful relationships with customer partners. Serve as the voice of the customer when communicating needs and priorities to product and data science. Gathering member stories/data to help partners understand the value of our service. Set agendas for partnership meetings, inviting relevant internal stakeholders to present, and leading internal prep; build decks to support monthly/quarterly meetings with plans and providers. Serve as the feedback loop and communication channel between partner/customer and internal teams (Product, Clinical Ops). Work with product and data teams to provide partner perspective in internal roadmap planning and define metrics/reporting for each partnership; ensure integrity of data in all external reporting (critical in markets with multiple paying partners). Lead the production of copy for p co-branded collateral inclusive of member facing text/engagement Reporting, Schedule and Location: This is a full-time opportunity to report to our Principal Advisor, Policy and Partnerships. Most team members work virtually from home and are located on the east coast and internationally. You can work remotely anywhere in the US. Most team members work virtually from home and are located on the east coast and internationally. If you prefer in-person work for any portion of the week, we currently have offices in Delaware and Massachusetts. You should expect to be available during east coast hours. What You Bring 10+ years of experience working in the healthcare/account management space 5+ years working directly with health plans or large provider organizations Must have experience managing health plan partnerships Commercially savvy; can design complex yet clear partnership arrangements and manage the contracting processing effectively Prior experience leading a team/strong people management skills Stays up to date on the healthcare ecosystem, players, regulations, and trends; proactively identifies and qualifies issues as opportunities. Prefer candidates with Medicaid experience. Strategic thinker and self-starter - able to proactively identify opportunities and execute to maximize value for the partners value and drive growth for Marigold Effective relationship builder with both internal team members and external stakeholders, executives, and individuals up and down an organization Solution and outcome oriented; detail oriented and analytical Able to provide clear direction and priorities, taking the lead to resolve problems; keeps themselves and others accountable to timely delivery of commitments Ability to simultaneously manage and prioritize multiple projects and customers, keeping all stakeholders updated on expectations Comfortable in fast-paced and rapidly changing startup environments. Excellent communicator in all form: written, verbal, sync, and async Compensation, Benefits & Culture The base salary range for this role is $140k - $160K , depending on experience. Stock options Comprehensive healthcare coverage, including fully covered premiums for individuals and 50% coverage of premiums for any dependents A $1000 annual dedicated mental health benefit 4 weeks of Vacation time, plus separate sick leave, and company holidays Computer and equipment provided Company travel budget and professional development budget as needed Interview Process After you submit your application, it will be reviewed by the hiring manager and select members of the team. If it seems like we’re a good fit for each other, we will follow up and schedule a 15-30 minute phone call with one of our leaders to get to know you. If we jointly decide to move forward, you can plan to (virtually) attend a 45-60 video interview with a member of the Business Development team. The final stage would be to meet (2-4) other members of the team via video conference for additional conversations about your approach to collaboration, your relevant experience to current projects, and alignment with our values. All in, you can expect the time commitment for this stage to be 3-4 hours of synchronous interaction, scheduled to fit your needs. If you complete interviews, we will provide a decision or clear next step within five business days. We are ready to hire as soon as we find the right candidate. We can’t wait to meet you! More About Our Company Marigold Health is an early-stage, rapidly growing startup providing services for a range of community based mental health and substance use treatment providers as well as national health insurers. We collaborate with eminent investigators at Brown University and Johns Hopkins and have been publicly recognized by the National Institute on Drug Abuse (NIDA) and the American Psychiatric Association. Our program is a combination of 1-1 coaching and 24/7 anonymous chat support groups accessed over phone, SMS, and app/web. On the backend, proprietary natural language processing tools scale our peer workforce by augmenting group moderation, automating patient outreach, and sending sentiment-based “alerts” to coordinate care with other providers. Following strong results from our first clinical studies, we are entering a period of rapid growth, and expect to expand from 2 states today to 12 by this time next year. Our core values are authenticity , candor , and ambition . Inclusion is at the core of what we do. We’re working to bring care to the most underserved and stigmatized patients. We actively welcome applicants from a wealth of different backgrounds (including but not limited to race, gender, educational background, and sexual orientation). We must have diversity on our team and in our mindsets to be successful in moving the needle on the deeply entrenched and systematic challenges we face. Marigold Health is an equal opportunity employer. Questions? Email courtney [at] marigoldhealth.com for more info.

• Manage and supervise daily operations of peer duties and assignments; provide constructive feedback with daily huddles, weekly group meetings, weekly 1-1’s, and informal check-ins • Manage performance and development of supervisees, Peer Specialists and Recovery Coaches; provide administrative and clinical support for team • Remain knowledgeable of and follow appropriate policies, procedures, and work standards, including but not limited to, policy regarding hours of work, absenteeism, and tardiness • Promote a positive, inclusive and collaborative work environment • Provide administrative support to clinical operations team including being on call or working during holidays and weekends • Build a culture of continuous improvement and iteration around personal, team, and organizational processes and performance • Maintain and grow expertise in recovery models and practice including strengths-based work, harm reduction, de-escalation, and increasing readiness to engage in proactive care • Contribute to app development; co-design and contribute to novel interventions on app • Create and lead recovery-related mutual aid groups • Participate cross-functionally to ensure we are meeting key enterprise metrics of growing app membership, activity, and engagement • Utilize organizational policies and standards as the basis for decision making and to support the company’s mission and goals • Adapt to changing needs, including but not limited to, aiding team members, adjusting assignments, and other functions • Define, allocate and manage internal and external resources for the peer team • Utilize data and reporting to inform coaching strategies with peers and recovery coaches