• Collects and reviews all data to the degree authorized by the SOP of the program. • Coordinates services with the specialty pharmacy and national account manager. • Maintains frequent phone contact with pharmacy staff and manufacturer client. • Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly. • Provides training and support to inter-departmental associates. • Verifies transactions and processes comply with organizational and departmental policies and procedures; suggests changes and solutions as appropriate. • Independently and effectively resolves complex accounts with minimal supervision. • Demonstrates an understanding of complicated data issues. • Handles complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. • Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results of pending shipments and incomplete data sets. • Networks with key contacts outside own area of expertise. • Acts independently to determine methods and procedures on new or special assignments. • Performs related duties and special projects as assigned. • Maintain regular and reliable attendance, including being present, on time, and prepared for work as scheduled. • Performs other related duties as assigned.

• Coordinating prior authorizations, insurance verifications, medication approvals, and medical service approvals • Working closely with providers, pharmacies, insurance companies, and internal clinical or billing teams to obtain required approvals • Resolving authorization issues, and maintaining complete documentation • Frequent computer use, phone communication, insurance portal access, and coordination with multiple departments • This position typically reports to their Regional Manager, DOD Operations Manager, or Project Manager

• 销售业绩及区域管理 • 确定业务目标、计划及费用预算 • 制定并执行协同拜访的计划 • 确保公司市场策略及市场活动在区域的正确执行 • 分析区域市场，确保资源的合理分配和有效投入 • 及时准确收集及反馈市场信息，预测区域市场风险 • 保持高水准的专业拜访，与重要客户建立稳定良好合作 • 跟踪了解区域进货、销售、库存情况，确保区域合理的库存 • 与区域商务同事紧密合作，确保供货通畅 • 合理使用资源，控制费用 • 每月及时、准确的提供销售数据

• The POD Pharmacist helps develop and implement Monogram’s medication therapy management (MTM) program • Perform timely written member medication reconciliations and drug therapy action plans • Conduct telephonic consultations with medical providers when medication changes appear necessary • Work collaboratively with clinical care manager operations personnel to integrate medication management • Drive meaningful medication interventions that result in medical providers’ and members’ adhering to evidence-based medication guidelines • Review member care reports, clinical notes, and other medical records for medication action plan development • Serve as a pharmacist resource for Monogram field clinicians regarding medication use and Monogram MTM resources • Assist with the delivery of MTM training sessions aimed at building a standardized and effective MTM program for Monogram clinical staff • Monitor important medication availability and use trends for populations under Monogram’s care management • Participate in external and internal interdisciplinary care team case rounds or meetings and produce MTM related documentation