Patient access at the speed of flight
Specialty Pharmacy Liaison
Location
United States
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Specialty Pharmacy Liaison
CareMetx, LLC
• Collects and reviews all data to the degree authorized by the SOP of the program. • Coordinates services with the specialty pharmacy and national account manager. • Maintains frequent phone contact with pharmacy staff and manufacturer client. • Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly. • Provides training and support to inter-departmental associates. • Verifies transactions and processes comply with organizational and departmental policies and procedures; suggests changes and solutions as appropriate. • Independently and effectively resolves complex accounts with minimal supervision. • Demonstrates an understanding of complicated data issues. • Handles complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. • Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results of pending shipments and incomplete data sets. • Networks with key contacts outside own area of expertise. • Acts independently to determine methods and procedures on new or special assignments. • Performs related duties and special projects as assigned. • Maintain regular and reliable attendance, including being present, on time, and prepared for work as scheduled. • Performs other related duties as assigned.
Job Requirements
- Previous 3+ years of experience in a specialty pharmacy, medical insurance, reimbursement hub experience, physician’s office, healthcare setting, and/or insurance background preferred
- Bachelor’s Degree Preferred
- Ability to communicate effectively both orally and in writing
- Ability to build productive internal/external working relationships
- Strong interpersonal skills
- Strong negotiating skills
- Strong analytical skills
- Strong organizational skills; attention to detail
- General knowledge of pharmacy benefits, and medical benefits
- Ability to proficiently use Microsoft Excel, Outlook and Word
- Ability and initiative to work independently or as a team member
- Ability to problem solve
- Strong time management skills
- Customer satisfaction focused
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
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