CareMetx, LLC logo
CareMetx, LLC

Patient access at the speed of flight

Specialty Pharmacy Liaison

PharmacistPharmacistFull TimeRemoteSeniorTeam 501-1,000H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

1 day ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Specialty Pharmacy Liaison

CareMetx, LLC

• Collects and reviews all data to the degree authorized by the SOP of the program. • Coordinates services with the specialty pharmacy and national account manager. • Maintains frequent phone contact with pharmacy staff and manufacturer client. • Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly. • Provides training and support to inter-departmental associates. • Verifies transactions and processes comply with organizational and departmental policies and procedures; suggests changes and solutions as appropriate. • Independently and effectively resolves complex accounts with minimal supervision. • Demonstrates an understanding of complicated data issues. • Handles complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. • Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results of pending shipments and incomplete data sets. • Networks with key contacts outside own area of expertise. • Acts independently to determine methods and procedures on new or special assignments. • Performs related duties and special projects as assigned. • Maintain regular and reliable attendance, including being present, on time, and prepared for work as scheduled. • Performs other related duties as assigned.

Job Requirements

  • Previous 3+ years of experience in a specialty pharmacy, medical insurance, reimbursement hub experience, physician’s office, healthcare setting, and/or insurance background preferred
  • Bachelor’s Degree Preferred
  • Ability to communicate effectively both orally and in writing
  • Ability to build productive internal/external working relationships
  • Strong interpersonal skills
  • Strong negotiating skills
  • Strong analytical skills
  • Strong organizational skills; attention to detail
  • General knowledge of pharmacy benefits, and medical benefits
  • Ability to proficiently use Microsoft Excel, Outlook and Word
  • Ability and initiative to work independently or as a team member
  • Ability to problem solve
  • Strong time management skills
  • Customer satisfaction focused

Benefits

  • Health insurance
  • Flexible work arrangements
  • Professional development opportunities

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