• 销售业绩及区域管理 • 确定业务目标、计划及费用预算 • 制定并执行协同拜访的计划 • 确保公司市场策略及市场活动在区域的正确执行 • 分析区域市场，确保资源的合理分配和有效投入 • 及时准确收集及反馈市场信息，预测区域市场风险 • 保持高水准的专业拜访，与重要客户建立稳定良好合作 • 跟踪了解区域进货、销售、库存情况，确保区域合理的库存 • 与区域商务同事紧密合作，确保供货通畅 • 合理使用资源，控制费用 • 每月及时、准确的提供销售数据

• The POD Pharmacist helps develop and implement Monogram’s medication therapy management (MTM) program • Perform timely written member medication reconciliations and drug therapy action plans • Conduct telephonic consultations with medical providers when medication changes appear necessary • Work collaboratively with clinical care manager operations personnel to integrate medication management • Drive meaningful medication interventions that result in medical providers’ and members’ adhering to evidence-based medication guidelines • Review member care reports, clinical notes, and other medical records for medication action plan development • Serve as a pharmacist resource for Monogram field clinicians regarding medication use and Monogram MTM resources • Assist with the delivery of MTM training sessions aimed at building a standardized and effective MTM program for Monogram clinical staff • Monitor important medication availability and use trends for populations under Monogram’s care management • Participate in external and internal interdisciplinary care team case rounds or meetings and produce MTM related documentation

• Review and render Part D coverage determination and appeal requests. • Conduct comprehensive medication reviews via telephone for members enrolled in the MTM program. • Participate in pharmacy quality improvement projects aligned with Medicare Star Ratings. • Maintain appropriate records of all clinical reviews, coverage determinations, and consultations in accordance with CMS timelines.

Role Description The Referral Management Coordinator maintains high standards for quality and an exceptional patient experience in accordance with Concentra’s policies, procedures and applicable regulations. The Referral Management Coordinator processes referrals requests and authorizations while working closely with physicians, employers and payors. Customer service is a top priority in order to achieve a positive impact on the cost and quality of care rendered to injured employees. - First point of escalation for all case related issues requiring guidance - Responsible for daily completion of assigned patient referrals, while meeting production requirements - Reviews, processes and supports Specialist referral requests by Concentra sites as defined by the market - Obtains authorization for Specialist referrals and schedules appointments accordingly - Ensures that appropriate networks and Concentra Advanced Specialists are used when applicable - Provides all necessary information such as medical records, prescriptions, etc. to payor - Communicates with stakeholders, payor, employer, and patient as appropriate - Records all appropriate information via OA/CR module of OccuSource per Concentra policy - Builds relationships with provider, employer and payor communities - Identifies trends or patterns in missed capture and opportunities to gain capture; communicates these ideas and trends to Lead and Supervisor - Handles calls according to the call guidelines of the department - Participates in quality assurance processes including but not limited to the audit program, case reviews and training sessions Qualifications - High school diploma or GED equivalent - Associated Degree from an accredited college preferred - Customarily at least one year of demonstrated experience in medical environment - service delivery (referrals, claims, insurance, billing, etc.) - Experience with Worker's Compensation preferred - Proficiency with scheduling/insurance verification software - Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility - The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies - Familiarity with Microsoft Excel, Outlook, Word - Excellent communication skills and ability to communicate (both written and orally) effectively with colleagues at all levels of the organization - Must display proper business etiquette and be skilled in the arts of diplomacy and tact - Excellent time management skills including the ability to multitask and prioritize in a fast-paced environment - Ability to build and maintain productive business relationships - Exemplary ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions - Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism - Excellent writing and documentation skills - Strong attention to detail - Ability to work independently - Ability to handle special projects - Ability to handle multiple tasks, projects, duties, and priorities, when assigned Requirements - Must be a current Texas Resident - Must remain a Texas Resident during the duration of employment within the Referral Department - Must be able and willing to travel to a local Concentra to complete new hire orientation Benefits - 401(k) Retirement Plan with Employer Match - Medical, Vision, Prescription, Telehealth, & Dental Plans - Life & Disability Insurance - Paid Time Off & Extended Illness Days Offered - Colleague Referral Bonus Program - Tuition Reimbursement - Commuter Benefits - Dependent Care Spending Account - Employee Discounts