Role Description As a Lead Engineer – Technical Services, you will provide guidance, training, and technical support to associate engineers and engineers on the technical service team. You will lead teams to the design and development of information technology architecture for internal and/or external clients. You will utilize expertise to coach the team to effectively support customers, including product design and configuration based on architectural requirements and infrastructure needs. You will act as the liaison between engineering, applications engineering, marketing, product development, and project management teams. - Interfaces with internal and external clients to provide field support for successful project completion. - Provides feedback to program leadership regarding system performance and end-user comments. - Serves as a technical expert on solutions design, development, and implementation requirements to address business needs. - Requires broad and deep technical knowledge and experience across varying infrastructure requirements, development, design, and re-engineering. - Provides expertise for resolving technical problems, troubleshoots product, and modifies product to customer requirements. - Provides training to customers. - Coordinates, schedules, and provides work direction to engineers, test specialists, test technicians, and external personnel. Oversees safety of assigned personnel in these activities. - Defines scope of major projects and consults with contractors and/or vendors. - Coordinates maintenance activities. - Responsible for the effective and efficient use of assigned personnel, equipment, and material resources for assigned projects or maintenance work. Qualifications - Bachelor’s Degree - Engineering discipline. - Licenses/Certificates/Designations - IT industry networking certifications such as CCNA or CCDA; or CTS, CTS-I, or CTS-D. - 3+ years technical services experience. - 3+ years required troubleshooting network security configurations and protocols and have experience with third-party control integration (AMX, Crestron, etc.). - Network security concepts (802.1x, RADIUS, Security Certificate Management). - Possess a customer-centric mindset. - Possess strong computer skills, including proficiency with Microsoft Office Outlook, Word, Excel, and PowerPoint. - Demonstrate strong leadership skills and the ability to make decisions within the designated area of responsibility. - CompTIA certifications such as Network+ and Security+ preferred. - Ability to travel up to 25%. Requirements This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan. Benefits - Paid time off. - Medical, dental, and vision coverage. - Retirement savings plans. Company Description At Wesco, we build, connect, power, and protect the world. As a leading provider of business-to-business distribution, logistics services, and supply chain solutions, we create a world that you can depend on. Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive. Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

• Own the full lifecycle of issues: triage, diagnose, fix, and prevent high impact problems across the product. Roughly half your time is reactive (the escalation queue), half is proactive (stopping the next ticket before it's raised) • Build internal tooling that makes other teams self sufficient, especially our Technical Success team (part of R&D, there to resolve technical complexity on behalf of every customer facing team). The goal: they get what they need without waiting on engineering. Bulk operations, config changes, diagnostics, automation of anything manual and painful • Build a world-class feedback mechanism back to the product squads. You'll proactively and visibly feed what you're seeing (product pain, recurring issues, what users are actually reporting) back to roadmap teams and PMs, so it's reliably ingested and the same problems stop coming back • Make the application meaningfully faster and more performant: instrumentation, logging, monitoring, and hands on performance work. (This matters even more right now as we scale our infrastructure function) • Dent the backlog: fixing root causes, not symptoms, and removing repeat issues so net throughput keeps improving cycle over cycle • Reach for AI to make all of the above faster and better: embedding AI into the triage and feedback loop, automating toil, and unlocking the context buried in eight years of codebase and docs • Work a light weekday escalation rotation, and shipping to production independently within your first year • The scope of this team is growing fast: as the tooling gets easier to build, what we can take on keeps expanding. There's a lot of room here for someone who wants it

• Collaborate with the Reliability Experience, Incident Management, Observability, and Resiliency teams to design and develop high quality UX. • Be an active contributor to your projects by creating high quality, tested pull requests and reviewing other’s designs and code. • Build appropriate tests to ensure the reliability and performance of the software you create. • Create and present your own design, product, and architecture documents and provide feedback on others. • Stay up-to-date with the latest industry trends, technologies, and best practices in Web development and performance engineering, particularly in the Reliability and Observability space. • Do all this in an opinionated fashion, with humility and curiosity, as we are our own product managers.

• Collaborate with software architects and development teams to define infrastructure requirements and design comprehensive platform solutions. • Lead the design, implementation, and optimization of CI/CD pipelines to streamline software development, testing, and deployment processes. • Conduct PoCs to evaluate new tools, technologies, and methodologies, assessing their potential impact on the platform and operations. • Monitor and enhance the performance, reliability, and scalability of systems, ensuring high availability across production and development environments. • Troubleshoot and resolve complex issues across infrastructure, deployments, and applications, implementing robust solutions to improve system stability. • Integrate security best practices into the architecture and deployment processes, ensuring compliance with industry standards and regulations. • Mentor team members on advanced DevOps practices and contribute to establishing a culture of continuous improvement and operational excellence.