• Own the full lifecycle of issues: triage, diagnose, fix, and prevent high impact problems across the product. Roughly half your time is reactive (the escalation queue), half is proactive (stopping the next ticket before it's raised) • Build internal tooling that makes other teams self sufficient, especially our Technical Success team (part of R&D, there to resolve technical complexity on behalf of every customer facing team). The goal: they get what they need without waiting on engineering. Bulk operations, config changes, diagnostics, automation of anything manual and painful • Build a world-class feedback mechanism back to the product squads. You'll proactively and visibly feed what you're seeing (product pain, recurring issues, what users are actually reporting) back to roadmap teams and PMs, so it's reliably ingested and the same problems stop coming back • Make the application meaningfully faster and more performant: instrumentation, logging, monitoring, and hands on performance work. (This matters even more right now as we scale our infrastructure function) • Dent the backlog: fixing root causes, not symptoms, and removing repeat issues so net throughput keeps improving cycle over cycle • Reach for AI to make all of the above faster and better: embedding AI into the triage and feedback loop, automating toil, and unlocking the context buried in eight years of codebase and docs • Work a light weekday escalation rotation, and shipping to production independently within your first year • The scope of this team is growing fast: as the tooling gets easier to build, what we can take on keeps expanding. There's a lot of room here for someone who wants it

• Collaborate with the Reliability Experience, Incident Management, Observability, and Resiliency teams to design and develop high quality UX. • Be an active contributor to your projects by creating high quality, tested pull requests and reviewing other’s designs and code. • Build appropriate tests to ensure the reliability and performance of the software you create. • Create and present your own design, product, and architecture documents and provide feedback on others. • Stay up-to-date with the latest industry trends, technologies, and best practices in Web development and performance engineering, particularly in the Reliability and Observability space. • Do all this in an opinionated fashion, with humility and curiosity, as we are our own product managers.

• Collaborate with software architects and development teams to define infrastructure requirements and design comprehensive platform solutions. • Lead the design, implementation, and optimization of CI/CD pipelines to streamline software development, testing, and deployment processes. • Conduct PoCs to evaluate new tools, technologies, and methodologies, assessing their potential impact on the platform and operations. • Monitor and enhance the performance, reliability, and scalability of systems, ensuring high availability across production and development environments. • Troubleshoot and resolve complex issues across infrastructure, deployments, and applications, implementing robust solutions to improve system stability. • Integrate security best practices into the architecture and deployment processes, ensuring compliance with industry standards and regulations. • Mentor team members on advanced DevOps practices and contribute to establishing a culture of continuous improvement and operational excellence.

• Collaborate with software architects and development teams to define infrastructure requirements and design comprehensive platform solutions. • Lead the design, implementation, and optimization of CI/CD pipelines to streamline software development, testing, and deployment processes. • Conduct PoCs to evaluate new tools, technologies, and methodologies, assessing their potential impact on the platform and operations. • Monitor and enhance the performance, reliability, and scalability of systems, ensuring high availability across production and development environments. • Troubleshoot and resolve complex issues across infrastructure, deployments, and applications, implementing robust solutions to improve system stability. • Integrate security best practices into the architecture and deployment processes, ensuring compliance with industry standards and regulations. • Mentor team members on advanced DevOps practices and contribute to establishing a culture of continuous improvement and operational excellence.