Role Description Lime Technology is seeking a Manager of Technical Support and Services to lead our customer support function, technical escalation practices, partner support, and professional services delivery. Reporting to the VP of Quality & Support, this role is responsible for the day-to-day leadership, operations, and continuous improvement of our support function. - Lead a small but growing support team. - Manage team performance and support operations. - Serve as a technical escalation resource for complex customer issues. - Build AI and automation tools to improve team efficiency and customer experience. - Create systems that allow Support to scale. - Design and improve workflows for partner support, professional customer services, escalations, knowledge management, and internal handoffs. - Work closely with Engineering, Product, Quality, Documentation, Operations, and other teams. - Run the support function with excellence and build strong operating systems. Qualifications - 5+ years of hands-on technical support experience in infrastructure, storage, networking, Linux-based systems, NAS/server platforms, or related technical environments. - 2+ years of experience managing, leading, or supervising support professionals. - Deep technical fluency with Linux-based systems, storage technologies such as ZFS, NAS/server environments, networking fundamentals, Docker, VMs, and related customer infrastructure. - Proven ability to diagnose and resolve complex, multi-layered technical issues independently and under pressure. - Experience serving as a technical escalation resource, technical lead, or senior support authority within a support organization. - Hands-on experience designing, building, or deploying AI tools, automation workflows, support platform integrations, and internal tooling. - Strong organizational skills and the ability to create clear processes. - Strong written and verbal communication skills. Requirements - Comfort operating in a small, fast-moving, fully remote company. - Ability to work independently on a wide variety of tasks with minimal direction. - Ability to work typical office hours of 9am-5pm local time (UTC -5 to UTC -10). - Previous experience working remotely. - Ability to join in-person for two week-long annual offsites. - Strong communication skills adaptable across customer, peer, and executive audiences. Benefits - Compensation range: $130k - $180k per year. - Annual bonus and profit sharing. - Up to 6% 401(k) match. - 100% medical coverage for employees and 50% for dependents. - 100% dental and vision coverage for employees and dependents. - 30 full days and 14 half days of Flexible Time Off, plus 11 paid holidays. - Paid parental leave after one year of employment. - Free access to a team mentor. - Reimbursement for professional development training. - Annual home office budget.

Role Description Position in this function is responsible for providing professional nursing care by assessing, planning, implementing, and evaluating the care of patients under the supervision of a clinician or RN, Supervisor, or RN Charge Nurse. Delegates tasks as needed to professionals and para-professional employees. Coordinates activities and works closely with clinicians and staff to maintain efficient department functions and ensure the successful operation of the department. Responsible for performing operational duties as required under the supervision of the site administrator or designee. Familiar with the Model of Care and NCQA guidelines. You’ll enjoy the flexibility to work remotely as you take on some tough challenges. Schedule: - Monday - Friday, 8:00 a.m. - 4:30 p.m. PST Primary Responsibilities: - Prioritizes patient care needs upon initial visit and addresses emerging issues. - Meets telephonically with patients, patients' families, and caregivers as needed to discuss care and treatment plan. - Identifies and assists with the follow-up of high-risk patients in acute care settings, skilled nursing facilities, custodial and ambulatory settings. - Consults with the physician and other team members to ensure that the care plan is successfully implemented. - Uses protocols and pathways in line with established disease management and care management programs to optimize clinical outcomes and minimize unnecessary institutional care. - Monitors and coaches patients using motivational interviewing techniques and behavioral change to maximize self-management. - Oversees provisions for discharge from facilities, including follow-up appointments, home health, social services, transportation, etc., to maintain continuity of care. - Works in coordination with the care team and demonstrates accountability with patient management and outcome. - Discusses Durable Power of Attorney (DPOA) and advanced directive status with patient and PCP when applicable. - Maintains effective communication with the physicians, hospitalists, extended care facilities, patients and families. - Provides accurate information to patients and families regarding resources available to them through health plan benefits, community resources, and referrals. - Participates actively in Monthly Care Management Department meetings and daily huddles. - Documents pertinent patient information and Care Management Plan in Electronic Health Record. - Coordinates care with central departments on assigned patient caseload, including inpatient, long-term care facilities, adult family homes, and home health agencies. - Demonstrates a thorough understanding of the cost consequences resulting from Care Management decisions through utilization reports and systems such as Health Plan Benefits, CM dashboards and reports. - Maintains concise and accurate documentation that supports effective and efficient management of care plans to decrease Emergency and hospital readmissions. - Adheres to departmental policies and procedures. Uses, protects, and discloses HCP patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards. - Participates in training all new care managers. Qualifications - Graduation from an accredited school of nursing. - Active, unrestricted Registered Nurse license through the State of California AND state of residence. - 1+ years of care management, utilization review or discharge planning experience. - 1+ years of labor and delivery or obstetrical nursing experience (high-risk perinatal, antepartum). Requirements - Bachelor of Science in Nursing, BSN (Preferred). - 3+ years of experience working in acute care (Preferred). - 1+ years of experience in a clinical setting (Preferred). - HMO Experience (Preferred). Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements). - Hourly pay for this role will range from $29 - $52 per hour based on full-time employment.

Title: Mkt Manager Revenue Cycle CDI-Bismarck-NEIA Location: Englewood United States Job Description: Job Summary and Responsibilities Job Summary / Purpose This position provides oversight of CDI teams holding them accountable to performance. Develops strategic plans to achieve CommonSpirit Health (CSH) enterprise KPIs. Plays a critical role in the overall accuracy and compliance for all CDI functions. Analyzes data and generates monthly KPI performance reports/dashboard to share with executive leadership. Acts as a liaison between physicians, coding, and clinical quality, etc. to ensure collaborative relationships resulting in accuracy and integrity of the inpatient medical record Essential Functions Essential Function - Oversees CDI team, ensuring optimal performance and adherence to compliant CDI practices and regulatory requirements. Ensures CDI team meets productivity for daily initial/follow up reviews, compliant query generation, and accuracy standards; develop action plans for sustained improvement. Adhere to the ethical standards of coding as established by AAPC, AHIMA and/or ACDIS - Ability to identify and determine resolution of complex issues. Ability to communicate effectively, stay organized, and demonstrate effective leadership skills - Assist CSH director in strategic planning. Assists with the development of combined Coding and CDI steering committee presentations - Participate on patient care teams/committees to advance education of documentation guidelines to support clinical coding and DRG assignment - Oversee orientation and education of new providers to the organizations CDI program - Assist with preparation and presentation of CDI monitoring/trending reports for physician and hospital leadership. Strong oral communication skills and the ability to deliver presentations to large groups - Ability to identify and interpret strategic and operational training/development needs. Collaborates with physicians, clinical quality, coding team, and safety net vendors to discuss results, education and develop action plans for sustained improvement - Lead CDI department meetings and ensure collaborative environment. Develop and execute CDI process improvement projects. Actively seeks to promote and helps to maintain a professional, team-oriented, service-conscious environment, which contributes to the goals of the team and reflects the values of the enterprise - Ensures managers have tools and resources to hold teams accountable - Ability to troubleshoot computer issues in a timely fashion while working remotely Job Requirements Required - Associate of Nursing with 4-6 years - Associate's degree HIM or related field, Current RN license and/or certification from AHIMA (CDIP) or ACDIS (CCDS) to be maintained - 5 years of recent management of hospital-based CDI teams (hospital, large multi-facility organization, etc.) - Previous experience effectively managing remote teams - Experience with various encoder and EMR systems (Optum eCAC, Solventum, EPIC, Cerner, Meditech) Preferred - Bachelors Of Science in Nursing (BSN) - Bachelors Other or Bachelor's degree in HIM Licenses/Certifications - Required - Registered Nurse:XX (RN:XX) - Clinical Documentation Improvement Professional (CDIP) Where You'll Work Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.

Role Description The Workers’ Compensation Telephonic Nurse Case Manager is responsible for evaluating and expediting appropriate, cost-effective medical treatment of injured employees with the goal of optimum medical improvement. The TCM is responsible for disability management, including proactive early return to work coordination. Close collaboration with the claims and medical team to achieve individual case and department goals is a critical component of the position. This is a full-time remote position. Qualifications - Excellent verbal and written communication skills. - Strong interpersonal and relationship building skills. - Knowledge of traumatic injuries and the resultant disabilities and medical complications. - Knowledge of Workers’ Compensation Acts and working knowledge of the medical providers in the assigned territory. - Knowledge and expertise in use of medical treatment guidelines and disability duration guidelines. - Experience using Microsoft Office products and ability to learn other technology tools. - Strong time management, critical thinking, and organizational skills with the ability to work independently to manage priorities and meet deadlines. Requirements - Registered Nurse (RN) license in good standing required and willingness to obtain additional licenses as needed. - BSN preferred. - Certified Case Manager (CCM) certification, CDMS and/or CRRN preferred. - Compact license preferred. - 3-years experience in Workers’ Compensation Case Management preferred. - Proficiency with MS Office products. - Bi-lingual in Spanish a plus. Benefits - The pay range for the role is $71,000 to $104,000. - The specific offer will depend on an applicant’s skills and other factors. - This role may also be eligible to participate in a discretionary annual incentive program. - Chubb offers a comprehensive benefits package, more details on which can be found on our careers website.