• To achieve monthly targets assigned. • To ensure that all Retention activities are directed at meeting assigned targets. • To develop and implement Retention strategies and objectives as well as set challenging Retention target and ensure that these targets are achieved. • To achieve service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as the product campaigns. • To drive cross sell effort. • Analysis of leads received. • Conversion of leads into Retain • Updating all the systems as per the call with the customer. • Processing of the request or offer given to the customer. • Constant follow up with the department concerned whether the process is delayed or not fulfilled as per the customer’s request. • Handling of all customer issues and resolving the same at the earliest and highlight them to TL. • Maintaining all records of approval, requests and reports handled. • Compilation of daily and monthly reports and MIS for the team.

• Provide care coordination services to individuals of all ages with disabilities, mental health conditions, or terminal illness. • Using person-centered practices, coordinate services for individuals with disabilities among different health and social service professionals and across settings of care. • Listen-Learn-Lead: Model the mission and values of Accord, helping people to live their greatest lives. • Interact professionally with interdisciplinary team members including the person supported, family caregivers and guardians, employers, case managers, community providers, and other involved stakeholders. • Assess physical and mental wellness, needs, preferences, and abilities; apply information to develop tailored treatment plans. • Advocate for individuals, including awareness of and sensitivity to culturally appropriate care. • Provide timely and beneficial services that promote quality and cost-effective health outcomes. • Manage a flexible caseload of up to 60-80 members. • Attend all required annual and other meetings, demonstrating a high level of professionalism and genuine care for the person supported. • Represent the agency to the people we support, our community partners and external constituents. • Complete documentation of all services provided in the selected electronic health record/database system within one business day of providing services.

Role Description You will join an established dispatch team that handles the day to day; your job is to make that team faster and more accurate. Techs in the field, vendors on the phone, guests with problems, turnovers stacking up — you keep all of it organized, moving, and accounted for. When something breaks, you don't just log it. You own it until it's solved, and you make sure the work is captured correctly on the way out. Maintenance dispatch is the nerve center of our field operation, and works three lanes at once: - Field technicians: You're the system that supports every field technician. You help decide who goes where and in what order, and you keep the work moving until every issue is closed and captured. - Housekeeping: You coordinate with the housekeeping team to clear urgent maintenance issues they flag on the ground — especially when one threatens a same-day turnover. - Guest experience: You're the hands and feet of our guest experience team. They take in the feedback and complaints; you turn those into a tech at the door in real time. A maintenance issue isn't a ticket — it's someone's vacation, and how fast we fix it is the difference between a ruined trip and a story they tell their friends. When a guest has a problem, we do whatever we reasonably can to make it right, and we do it well. What You'll Own - Live Dispatch - Route maintenance techs and assign urgent tasks in real time in Breezeway, sequenced against the booking calendar. - Coordinate with vendors for emergency and scheduled work and follow up until the job is confirmed done — not just scheduled. - Align priorities with housekeeping and guest experience so nothing collides during peak turnover hours. - Decide when a guest issue can be resolved through troubleshooting before dispatching a tech, protecting field bandwidth. - The Financial Core — Billback Capture - Maintenance only earns when the work we do is captured correctly. Dispatch is responsible for tracking labor and materials in a way that doesn't erode owner trust. - If you think "closing a task" is paperwork, this isn't your seat. If you think it's making sure good work gets paid for and owners get treated honestly, keep reading. - Daily Discipline (non-negotiable) - Clear the board of tasks every day: move or close overdue tasks — never let them rot. - Follow up on every closed task and get the numbers right: accurate materials and labor. - Keep active projects moving — AC pull-outs and reinstalls, heating maintenance, internet installs, etc. Check status, push the next step, surface blockers. - Create the follow-up task every time one is needed, without being reminded. - Enforce task hygiene: correct template, clear problem description, right priority, photo evidence, and cost documentation on every task. - Document vendor conversations and tech updates, and leave a clean end-of-shift handoff so the next dispatcher inherits a clear board — not a mystery. How You'll Live Our Core Values - Do What You Say — When you claim a task or promise a follow-up, it happens. Without reminders. Under pressure. - See Something, Do Something — A vendor flakes? You don't wait. You pick up the phone, reschedule, and tell the team. - Own the Miss — Wrong tech, wrong number, a billback you missed at close? You admit it fast, fix it faster, and prevent the repeat. - Say the Hard Thing — A tech isn't pulling their weight? You flag it early, with clarity and care. - Make It Better — You spot the recurring problem and help fix the system behind it, not just the symptom in front of you. What You Bring - Relentless follow-through. You do what you say you'll do, every time. - A head for the numbers. You actually care whether the materials and labor on a task are right. - A real critical thinker. You understand why an issue matters, weigh the tradeoffs, and make the call. - Calm in chaos. You triage, decide, and move when five things hit at once. - A sharp memory and real situational awareness. You hold context across techs, vendors, and properties. - A dynamic, easy-to-talk-to presence. Techs, vendors, and teammates trust you and like working with you. - Strong proficiency with dispatch and communication tools — you're organized, responsive, and move fast without losing detail. Bonus Points - Previous experience in STR, property management, or field dispatch. - Located in LATAM — timezone overlap matters. Compensation & Perks - Full-time, $800–$1,200 USD/month depending on experience. - Reliable biweekly pay. - A team of 80+ great humans across the country and around the world, weekly huddles, and real room to grow. How to Apply Send a short written intro and your resume. Then record a short video (2–3 minutes) — we want to hear your phone presence and watch how you think on your feet. In the video, walk us through how you'd run a real shift in this seat: - It's a Saturday. You have 30+ unique closed maintenance tasks to follow up on, and for each one you need to confirm the work is actually done and that the materials and labor times logged are accurate. - At the same time, the issues keep coming: a guest reports a leak under the kitchen sink, housekeeping flags a unit that won't be ready for a 4 PM check-in, and a high-value guest is unhappy about the hot tub. - Your techs are spread across the city and your inbox is going off. Talk us through how you'd handle it. We care more about clear thinking, good judgment, and confidence than a perfect answer.

• Schedule: Monday-Friday 8:00am-4:30pm • Receive and process requests for patient health information in accordance with Company and Facility policies and procedures. • Maintain confidentiality and security with all privileged information. • Maintain working knowledge of Company and facility software. • Adhere to the Company's and Customer facilities Code of Conduct and policies. • Inform manager of work, site difficulties, and/or fluctuating volumes. • Assist with additional work duties or responsibilities as evident or required. • Consistent application of medical privacy regulations to guard against unauthorized disclosure. • Responsible for managing patient health records. • Responsible for safeguarding patient records and ensuring compliance with HIPAA standards. • Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record. • Ensures medical records are assembled in standard order and are accurate and complete. • Creates digital images of paperwork to be stored in the electronic medical record. • Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately. • Answering of inbound/outbound calls. • May assist with patient walk-ins. • May assist with administrative duties such as handling faxes, opening mail, and data entry. • Must meet productivity expectations as outlined at specific site. • May schedules pick-ups. • Other duties as assigned.