• Own Program Strategy & Design: Identify pipeline gaps across segments and design outbound programs (pipegen, pipe progression) to address them. • Drive Cross-Functional Alignment: Serve as “the glue” for GTM teams across Sales, Enablement, Marketing, and Operations. • Execute with Operational Rigor: Manage the full program lifecycle end-to-end. • Analyze & Iterate: Diagnose business hotspots and pipeline health signals. • Build for Scale with AI: Find new ways of working using AI. • Champion Samsara’s Culture: Champion, role model, and embed Samsara’s cultural principles.

Role Description The Care Manager - Registered Nurse provides ongoing support and expertise through comprehensive assessment, planning, implementation, and overall evaluation of individual member needs. The goal of this position is to enhance the quality of member management and satisfaction, to promote continuity of care and cost effectiveness through the integration and functions of care management and discharge planning. It is the purpose of the Care Manager – Registered Nurse to ensure that the psychosocial and educational needs of the members are met. This position assists members and their families/significant others in making appropriate choices regarding the use of health care services. Care management services may be provided telephonically, in a provider office, or at the members’ home. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Develop a comprehensive care management plan that will address members’ individual needs which include specific objectives, goals, and actions. - Prioritizes member care needs upon initial interaction/assessment and address emerging issues. - Assist members in the management of illness and treatment, monitor adherence, and proactively investigate and address problems that may contribute to non-adherence with the members and other members of the multidisciplinary team. - Assesses reports, data, and other health plan information to identify potential members in need of care management intervention. - Decrease healthcare costs of members by working collaboratively to assist members in managing visits to primary care, to decrease ER Utilization, number of inpatient hospitalizations, readmits to hospital, admissions to skilled nursing facilities and home health. - Monitor the effectiveness of the care management plan and short/long term goals and adjust per member need. - Assesses and prioritizes care referrals to assure program requirements for outreach and engagement are within expected time frames. - Provides member and family education, support, and encouragement, especially to enhance adherence to treatment regimen and follow up care. - Develops communication protocols with physicians in the network, clinic, and community so that early notification and intervention by the care management team occurs for members. - Independently keeps current on areas of care management, quality management, utilization management, member education and preventive health guidelines. - Provides recommendations in the development of policies and procedures that meet the requirements of NCQA, HEDIS, and State and Federal guidelines. - Acts as liaison and members advocate with other care providers and programs. - Participate in team meetings, multi-disciplinary meetings, care conferences and other collaboration via appropriate communication methods (teleconference, video conference, in-person conference). - Integrates, coordinates and advocates for complex mental and physical health care services from a variety of health care providers and settings, within the framework of planned health outcomes. - Develop an effective support system within the family and community to manage emergency situations and to provide support and safety for the members. - Acts to prevent suicide and homicide in accordance with state licensure requirements. - Supports collection of information and other statistical data relevant to care loads, productivity and health care trends within member population. - Potential for RN oversight of LNP/LVN. Provide clinical supervision and direction to LPN/LVN staff in accordance with state scope of practice and organizational policies. - Maintain overall accountability for member care outcomes delivered by LPN/LVN. - Review and validate care plans developed or supported by LPN/LVN staff. - Provide real-time guidance, coaching and clinical support to LPN/LVN staff. - Performs additional duties as assigned. Qualifications - Degree in Nursing from an accredited school of nursing. - Unrestricted RN licensure. - CA license. - CCM Certification within three years of employment. Requirements - Working knowledge of health care delivery systems. - Working knowledge of PC applications including MS Office Suite and other supportive technology. - Ability to use written and oral communication skills. - Ability to read and interpret data. - Skill in writing clear, grammatically correct, easy to use instructional documentation. - Ability to identify learning needs, set goals and seek educational opportunities. - Ability to analyze problems and formulate appropriate plans, solutions, and courses of action. - Knowledge of age specific communication needs with the ability to listen actively and respond to internal and external customers in a timely, competent manner both verbally and nonverbally. - Ability to work with frequent interruptions. - Ability to establish and maintain cooperative working relationships with individuals at all levels of the organization and affiliates. - Ability to maintain confidentiality of patient and all related entity business matters of the organization and its partners. - Ability to manage detail and work with accuracy. - Ability to recognize and act appropriately in situations where patient care needs exceed scope of practice. - Skill in working with a team and the ability to collaborate on projects with colleagues. - Skill in working effectively under deadlines and changing priorities. - Ability to effectively delegate action items appropriately to clinical and non-clinical staff in accordance with their role and scope of practice. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements). Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

• Owning accounts by developing partnerships with stakeholders, leveraging Akamai Core Compute, Edge Compute, Cloud Security & Delivery solutions • Collaborating with product, engineering, support, and professional services teams to resolve challenges and advocate for customer needs • Leveraging a data driven approach to build Service Improvement Plans (SIPs), focusing on improvement and efficiency • Identifying and escalating risks, driving problem prevention with Support Services, Professional Services, and Products teams • Managing key performance metrics to mitigate risks prior to customer milestones and influencing adoption of best practices • Influencing roadmaps and improvements to advocate business benefits through extensive technical expertise across an expanded product portfolio • Being a subject matter expert and serving as an advocate to deliver, support, and manage Akamai solutions

Role Description Lime Technology is seeking a Manager of Technical Support and Services to lead our customer support function, technical escalation practices, partner support, and professional services delivery. Reporting to the VP of Quality & Support, this role is responsible for the day-to-day leadership, operations, and continuous improvement of our support function. - Lead a small but growing support team. - Manage team performance and support operations. - Serve as a technical escalation resource for complex customer issues. - Build AI and automation tools to improve team efficiency and customer experience. - Create systems that allow Support to scale. - Design and improve workflows for partner support, professional customer services, escalations, knowledge management, and internal handoffs. - Work closely with Engineering, Product, Quality, Documentation, Operations, and other teams. - Run the support function with excellence and build strong operating systems. Qualifications - 5+ years of hands-on technical support experience in infrastructure, storage, networking, Linux-based systems, NAS/server platforms, or related technical environments. - 2+ years of experience managing, leading, or supervising support professionals. - Deep technical fluency with Linux-based systems, storage technologies such as ZFS, NAS/server environments, networking fundamentals, Docker, VMs, and related customer infrastructure. - Proven ability to diagnose and resolve complex, multi-layered technical issues independently and under pressure. - Experience serving as a technical escalation resource, technical lead, or senior support authority within a support organization. - Hands-on experience designing, building, or deploying AI tools, automation workflows, support platform integrations, and internal tooling. - Strong organizational skills and the ability to create clear processes. - Strong written and verbal communication skills. Requirements - Comfort operating in a small, fast-moving, fully remote company. - Ability to work independently on a wide variety of tasks with minimal direction. - Ability to work typical office hours of 9am-5pm local time (UTC -5 to UTC -10). - Previous experience working remotely. - Ability to join in-person for two week-long annual offsites. - Strong communication skills adaptable across customer, peer, and executive audiences. Benefits - Compensation range: $130k - $180k per year. - Annual bonus and profit sharing. - Up to 6% 401(k) match. - 100% medical coverage for employees and 50% for dependents. - 100% dental and vision coverage for employees and dependents. - 30 full days and 14 half days of Flexible Time Off, plus 11 paid holidays. - Paid parental leave after one year of employment. - Free access to a team mentor. - Reimbursement for professional development training. - Annual home office budget.