Independent Dispute Resolution for Fair Provider Reimbursement
Senior Analyst
Location
New York
Posted
21 days ago
Salary
$100K - $130K / year
Seniority
Senior
Job Description
Senior Analyst
Pivotal Health
• Own end-to-end client operations for a portfolio of clients- proactively monitoring data, surfacing trends, and resolving issues (file delivery issues, ineligibility spikes, payment anomalies, data quality gaps) before they become client-raised escalations. • Work closely with implementations teams to understand the nuances and complexity of each clients setup and be the point person after go live for ensuring continued implementation quality • Use Metabase, BigQuery, and our internal reporting tools to turn operational signal into client-facing strategy: AR aging deep-dives, ineligibility analyses, and process recommendations. Build dashboards to surface important information in a timely manner, and then act on it. • Serve as a credible strategic counterpart to our Client Success team partners and our clients- walking into every conversation with a recommendation, not just data. You are not just fixing things that break, you are a thoughtful partner with ideas on how we can move the lever for our clients • Partner cross-functionally on IDR strategy and payer compliance work, leading special projects across the company and org that push our IDR model forward. • Help scale and our build our team out as we rapidly grow- collaborate on internal playbooks and onboarding documentation, and consistently work to improve our internal processes, use AI to help automate manual tasks on the team; always focused on building an operating system that helps us scale.
Job Requirements
- 3–5 years in a semi-adjacent client facing role in data science, operations, strategy, or account management; experience in either healthtech, RCM, IDR, payer/provider, or healthcare-adjacent enterprise SaaS is required.
- SQL fluency, with comfort in BigQuery (or equivalent) and dashboarding tools like Metabase, Looker, or Tableau.
- Exceptional communication and presentation skills, with the ability to influence and build trusted relationships with stakeholders and translate complex data findings into one-paragraph executive insights.
- Strategic and proactive mindset, with proven ability to manage high-value accounts, drive measurable outcomes, and mitigate risks before they escalate.
- Demonstrated success leading cross-functional initiatives and managing numerous client priorities at once, with strong project management and operational excellence skills.
Benefits
- Competitive compensation, including equity
- Full health, dental, and vision coverage
- Retirement savings plan through 401(k)
- Flexible time off
- Opportunities for company-wide connection and events
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