Senior Manager of Conventions and Trade Shows Salt Lake City, UT Full time JR104264 Healthcare’s helping hand. CHG shook things up in 1979 by inventing the locum tenens staffing model. We connect doctors with patients who need their care. As the largest physician staffing firm in America, our providers treat millions of patients each year. Our industry is growing and demand is high. This means you’ll have plenty of opportunities to grow and develop in your career. Keeping healthcare healthy can be as fun as it is rewarding CHG’s Marketing and Customer Products Department is looking for a Sr. Manager Marketing Conventions to join our team. This role is responsible for leading CHG's convention and event marketing strategy, driving operational excellence, and leveraging emerging technologies, AI, and data-driven insights to continuously improve planning, execution, reporting, and business outcomes across the convention portfolio. The successful candidate will lead a team of convention professionals while overseeing CHG's convention portfolio, exhibit strategy, sponsorship investments, vendor partnerships, and operational processes to deliver measurable business impact across multiple brands. Responsibilities: - Lead a high-performing team through coaching, workforce planning, performance management, and succession planning. - Develop and evolve the company's convention strategy, ensuring alignment with broader business objectives while staying apprised of the latest industry trends. - Partner with sales, marketing, and business leaders to develop convention strategies that support customer engagement, brand visibility, lead generation, and business growth. - Champion innovation by leveraging AI, automation, and emerging technologies to simplify planning, improve stakeholder experience, enhance reporting, and increase operational efficiency. - Establish KPIs, dashboards, and reporting frameworks that measure event effectiveness, operational efficiency, lead quality, customer engagement, and business impact. Use data and analytics to drive continuous improvement and strategic decision making. - Lead strategic vendor selection, contract negotiation, performance management, and ongoing supplier relationships to ensure exceptional service, operational excellence, and financial stewardship - Own annual convention budgets, forecasting, and investment planning while maximizing return on marketing investment. - Lead continuous improvement initiatives by standardizing workflows, improving cross-functional processes, and eliminating operational inefficiencies to create a more scalable convention program. - Identify and recommend strategic sponsorship options, advertising opportunities, and unique events to support and maximize success at key conventions. - Ensure all convention activities are compliant with association rules, company policies, and ethical guidelines. Qualifications: - Proven leadership experience, with the ability to manage and develop a team. - Executive presence, able to influence senior leaders and manage competing stakeholder priorities. - Strong financial acumen with experience in vendor management, contract negotiation, and budget stewardship. - Demonstrates curiosity and a continuous improvement mindset, proactively identifying opportunities to leverage AI, automation, and emerging technologies to improve business outcomes. - Exceptional organizational and project management skills, with a focus on executing large-scale events on time and within budget. - Excellent communication skills, with the ability to influence both internal stakeholders and external partners. - Demonstrated understanding of event marketing strategy, customer engagement, demand generation, brand experience, and integrated marketing campaigns. - A strong technical aptitude and excellent written, verbal, and presentation skills are essential. - Flexibility to work outside of normal business hours, as needed and travel 2 – 4 times per year. Education & Years of Experience: - Bachelor’s degree or equivalent experience in marketing, events management or related field. - Experience managing seven-figure budgets and complex vendor ecosystems. - 8+ years of experience in events, convention, or trade show experience. - 5+ years of direct people leadership experience Preferred skills: - Experience setting up and assessing lead capture platforms. - Experience with event and project management and event software such as Exhibitforce, Cvent, Workfront, etc. - Experience in healthcare or staffing industries. We believe in fair compensation for all of our people, which is why our pay structure takes into account the cost of labor across U.S. geographic markets. For this position, we offer a pay range of $104,000 -- $201,300 annually, with pay varying depending on work location and job-related factors such as knowledge, position level and experience. During the hiring process, your recruiter can provide more information about the specific salary range for the job location. CHG Healthcare offers starting salaries for sales positions in the form of total target compensation (TTC = base + commission + bonus), which includes base pay, commission, and bonuses. Sales positions receive short-term incentives through commission plans and bonuses. On the other hand, non-sales positions have starting salaries that consist of a base salary and short-term incentives through various bonus plans, which are paid out monthly, quarterly, or annually. In return we offer: • 401(k) retirement plan with company match • Traditional healthcare benefits such as medical and dental coverage, and some unique benefits like onsite health centers, corporate wellness programs, and free behavioral health appointments. • Flexible work schedules - including work-from-home options available • Recognition programs with rewards including trips, cash, and paid time off • Family-friendly benefits including paid parental leave, fertility coverage, adoption assistance, and marriage counseling • Tailored training resources including free LinkedIn learning courses • Volunteer time off and employee-driven matching grants • Tuition reimbursement programs

• Act as the primary technical contact throughout the customer engagement process. • Work closely with customers to understand operational challenges and identify suitable technical solutions. • Develop system configurations and technical solutions to meet customer requirements. • Support site integration activities and advise customers on implementing complex energy systems. • Collaborate with engineering teams to define system architecture, scope of supply, and technical solutions. • Lead customer meetings, technical workshops, site visits, and product demonstrations. • Develop technical proposals, application studies, and supporting documentation. • Provide technical support during bid, tender, and due diligence activities. • Support project handover into engineering, manufacturing, and deployment teams. • Represent the business at industry conferences, exhibitions, and customer events.

• Assist with resources and logistics required to perform services and maintenance activities on customers' site/property • Responsible for planning and execution to meet customer and business metrics • Interface with the customer service managers on issues escalation • Develop and execute short and long-range resource plans based on resource forecasts and region business commitments • Coordinate cross functionally to collect data and consolidate into multiple systems • Provide support for tracking communications, customer reports, and validating completion dates

• Directly supervise and support onshore and offshore NOA Patient Access Representative teams. • Assign, prioritize, and monitor daily work queues to ensure timely completion of payer notifications. • Serve as the primary operational liaison between Guidehouse and client departments, including Patient Access, Case Management, Utilization Review, Revenue Integrity, Health Information Management, and Revenue Cycle leadership. • Provide hands-on support for complex accounts, escalations, payer issues, and workflow challenges. • Monitor daily admission volumes, staffing capacity, productivity, and service level performance. • Develop and maintain staffing plans to support client needs and volume fluctuations. • Lead onboarding, training, mentoring, and performance coaching for NOA staff. • Develop, maintain, and continuously improve Standard Operating Procedures, work instructions, and training materials. • Conduct quality assurance reviews and identify opportunities for process improvement. • Ensure compliance with payer-specific notification requirements and client contractual obligations. • Lead regular operational meetings with Guidehouse and client leadership teams. • Identify trends contributing to notification-related denials and implement corrective action plans. • Develop performance dashboards and operational reports for internal and client stakeholders. • Coordinate closely with offshore leadership to ensure alignment of workflows, quality standards, and productivity expectations. • Participate in implementation planning, workflow design, and transition activities for new client engagements. • Promote a culture of accountability, teamwork, customer service, and operational excellence.