Job Closed
This listing is no longer active.
Build software faster. The One DevOps Platform enables your entire org to collaborate around your code. We're hiring.
Senior Customer Success Analytics Analyst
Location
United States
Posted
108 days ago
Salary
$87.4K - $187.2K / year
Seniority
Senior
Job Description
Senior Customer Success Analytics Analyst
GitLab
• Partner with Digital Customer Success, Strategy, Marketing, Product, and other Go-To-Market teammates to translate questions about customer health, satisfaction, and engagement into clear analytical requirements. • Design and build dashboards and reports that provide a single source of truth for case management, digital engagement, adoption, retention, conversion, and customer satisfaction metrics. • Explore and analyze data from sources such as customer success platforms, GitLab University, Salesforce, marketing automation tools, and web and product analytics to uncover trends, risks, and opportunities to improve customer outcomes. • Craft well-structured, maintainable visualizations in business intelligence tools that follow internal standards and make it easy for customer-facing teams to monitor performance and take action. • Partner with operational and data teams to define requirements for customer success and engagement data models, shaping how data is collected, structured, and made available for analysis. • Analyze one-to-many engagements and digital touchpoints, including webinars, workshops, emails, and in-app messaging, to understand effectiveness and recommend data-driven optimizations. • Use segmentation, cohort analysis, and experimentation techniques, such as A/B testing, to inform scaled engagement strategies and forecast the impact of digital programs. • Serve as a subject matter expert in customer success analytics by sharing best practices, documenting logic and methodologies, and providing guidance to help partners and other analysts use data to make better decisions.
Job Requirements
- Experience in analytics roles focused on customer success and SaaS, including analyzing customer engagement, adoption, and health across the customer lifecycle.
- Background combining data from multiple customer and go-to-market systems (for example, customer success platforms such as Gainsight, product analytics, CRM, and marketing automation) to create a unified view of customer behavior and outcomes.
- Proficiency writing complex SQL queries with joins, aggregations, common table expressions, and conditional logic to support reporting and in-depth analysis.
- Skill in designing and building business intelligence dashboards (such as in Tableau, Looker, or Power BI) that track customer success and digital engagement KPIs, and that are maintainable, scalable, and aligned to stakeholder needs.
- Ability to translate complex customer success and digital engagement questions into clear analytical approaches, and to communicate findings and recommendations in a concise, accessible way to both technical and non-technical audiences.
- Experience collaborating with cross-functional partners such as Digital Customer Success, Strategy, Marketing, Product, and Sales in a remote, distributed environment.
- Attention to data quality, consistency, and performance, with a habit of documenting assumptions, logic, and edge cases clearly.
- Openness to experimenting with new tools and methods, including generative AI and experimentation techniques, and to applying transferable skills from related analytics or data roles.
Benefits
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
Related Guides
Related Categories
Related Job Pages
More Data Analyst Jobs
• Lead customer analytics projects end to end, from scoping to delivery. • Join and drive client meetings, translating needs into clear solutions. • Manage internal projects and coordinate cross‑functional teams. • Support presales: proposals, SOWs, and POCs. • Oversee and develop the Brazil-based team. • Ensure projects are on time, on budget, and high impact. • Bring a strategic, innovation-focused view to data initiatives.
• Analyze partner traffic, user behavior, payments, and promo campaign performance; • Build and automate reporting in Tableau, SQL, and Google Sheets — from daily dashboards to monthly summaries; • Work with data from multiple sources, validate and clean it, and prepare it for analysis; • Help affiliate and brand teams find answers: which sources perform best, what needs fixing, which creatives convert; • Monitor data quality, identify anomalies and inconsistencies, and ensure metric accuracy across reports; • Participate in hypothesis testing and suggest improvements across traffic, bonuses, and partner engagement; • Translate complex data into clear visuals and actionable recommendations for different stakeholders.
Data Analyst Intern
ZoomphHelping teams, brands, and agencies measure the value of sponsorships & understand their audiences 🏆📊
• Assess complex data systems and programs in support of ad-hoc and standing management and customer requests. • Create programs, methodologies and files for analyzing and presenting data. • Leverage Zoomph to quantify social media KPIs across social channels, sports leagues, & content properties. • Identify and interpret social media data trends ranging from the post level to campaigns and content series. • Analyze results and communicate insights to internal and external stakeholders. • Recommend, prioritize, and develop client and sponsor industry benchmarks across social channels. • Collaborate with account management colleagues to recommend social media content strategies that will assist platform clients in maximizing content to drive partnership value and attract new sponsors. • Examine data quality, applications and functions. • Contribute to new product development and improvement in product delivery and presentation. • Use and support database applications and analytical tools. • Use timely and appropriate participation of users/customers in data collection and query systems. • Performs other duties as assigned.
Role Description As a Fraud and Abuse Review Nurse- Remote at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. - Conduct objective desk and medical record audits to verify service documentation, determine appropriate administration, and validate coding/billing accuracy. - Collaborate with internal teams (e.g., Provider Services, Contracting and Credentialing, Healthcare Services, Member Services, Claims) to collect relevant documentation for investigations. - Identify potential healthcare fraud, waste, and abuse by analyzing aberrant coding and billing patterns through utilization review. - Communicate effectively with physicians and healthcare professionals during investigations. - Prepare accurate and timely reports detailing audit findings for internal and external stakeholders. - Provide provider education on best practices (e.g., coding) based on national/local guidelines, contractual obligations, and regulatory requirements. - Identify process improvement opportunities and recommend system enhancements to optimize investigative outcomes and performance. - Data analysis of claims and utilization of benefits to identify potentially aberrant billing patterns. Qualifications - Graduate from an accredited School of Nursing. - Active, unrestricted RN license in good standing. - Preferred: Bachelor’s Degree in Nursing. Requirements - Minimum of five years of clinical nursing experience with broad clinical knowledge. - Experience in medical review and coding/billing audits for both professional and facility-based services. - Strong understanding of medical terminology, CPT, ICD-9/10, HCPCS, and DRG coding requirements. - Experience with government healthcare programs (Medicare, Medicaid, SCHIP). Benefits - Remote (work from home) environment. - Benefits on first day of employment. - 0-10% of travel. - Generous, flexible vacation policy. - 401(k) employer match. - Comprehensive health benefits. - Educational assistance. - Variety of leadership and technical development academies to help build your skills and capabilities.




