• Ensure consistent service delivery and operational excellence across PCS’s largest accounts. • Manage onboarding and technology initiatives. • Develop reporting frameworks to measure success. • Define and implement a standardized service delivery model across strategic accounts. • Act as the central liaison between internal teams (Sales, Marketing, Product, Technology, Legal). • Develop and maintain standardized reporting and scorecards to measure KPIs.

• Design and implement scalable, secure, and innovative endpoint management architectures • Drive the development of key features, optimizations, and integrations • Advocate for strategies that drive IT process efficiencies in endpoint security • Work closely with customers to develop and validate proof of concepts (PoCs) • Participate in advancing the technical product roadmap of Unicon's eLux and Scout • Collaborate with Product Managers, Sales, and other cross-functional teams

• Perform routine assignments associated with grant review logistics and reviewer technical assistance. • Develop and manage reviewer communications and data. • Monitor and respond to reviewer technical assistance inquiries. • Support Review Manager/Project Director in preparation for client meetings; participate as needed. • Produce and/or develop standard, pre-programmed documents and reports from the various grant systems as directed. • Ensure confidentiality and security of all grant review related documentation and application data. • Support logistical tasks for contract Review Manager/Project Director as assigned. • Utilize grants management technology systems to support the grant review process including reviewer recruitment, panel administration, honorarium, close-out, and surveys. • Identify, review and document qualifications of new/potential reviewers. • Support development and execution of grant review trainings – audio and web. • Generate and maintain grant review files - correspondence, documents, forms and payments. • Ensure that all sensitive materials are destroyed. • Manage pre-combined and final summary statements.

• Conduct administrative completeness reviews for grant applications • Review budgets, attachments, and supporting documentation • Enter and validate application data within grants management systems • Assist with panel setup and reviewer coordination • Troubleshoot reviewer and applicant issues via email and phone • Prepare grant-related files and documentation for upload and processing • Assist with funding recommendation documentation • Conduct pre-award budget reviews • Prepare reports, spreadsheets, and visualizations for leadership review • Review interim and final performance reports • Track reporting compliance and overdue submissions • Identify risks, issues, or compliance concerns for federal review • Maintain monitoring logs and grant tracking documentation • Draft administrative correspondence for grantee outreach • Maintain and update grant management databases • Prepare datasets and internal tracking reports • Ensure data accuracy and integrity • Assist with monthly and annual reporting deliverables