• Serve as the primary point of contact for the HR Services inbox by triaging employee and client requests, resolving routine inquiries, and escalating complex issues as appropriate. • Support payroll administration by auditing timesheets, validating payroll data, reconciling benefit deductions, preparing retirement contribution files, and identifying discrepancies prior to payroll processing. • Administer employee benefits, including enrollments, qualifying life events, invoice reconciliation, carrier issue resolution, benefits audits, and ongoing maintenance to ensure the accuracy of employee elections and deductions. • Support the implementation, administration, and continuous improvement of HR programs, technology platforms, and operational initiatives, including HRIS implementations, performance management programs, and other client projects. • Coordinate HR projects by tracking milestones, following up with stakeholders, documenting processes, maintaining standard operating procedures, and ensuring implementation activities remain on schedule. • Audit HR, payroll, benefits, and HRIS data to identify discrepancies, research root causes, recommend corrective actions, and maintain data integrity across systems. • Prepare reports, dashboards, workforce metrics, and supporting documentation for client meetings, compliance activities, audits, and operational decision-making. • Support multi-state employment administration by coordinating state tax registrations, unemployment accounts, payroll tax setup, local jurisdiction registrations, and related employment requirements for clients operating in multiple jurisdictions.

• Support the ER strategy and approach at a global, organization-wide level • Support the ER business process needed to run an equitable and clear ER process • Collaborate with HR Partners to develop strategies to respond to team member concerns and infuse ER into broader company practices • Support employee relations best practices and strategies for managing supervisor problems and employee grievances • Partner with HR and business leaders to identify and address potential employee relations issues and develop preventive measures • Assist managers and supervisors in understanding and implementing procedures for managing their employees • Ensure compliance with regulations and comply with reporting requirements • Support administrative departments regarding inputting data, creating letters, scripts, transcribing meeting notes, creating PowerPoint presentations • Support meeting with management to better understand needs and concerns relating to requests they have submitted to the Employee Relations team • Conduct investigations • Support performance improvement processes and review performance improvement documents provided by management

• Manage end-to-end onboarding processes for employees across multiple global locations. • Prepare offer letters and employment documentation in accordance with local legal requirements. • Assemble, distribute, and track offer packages and supporting employment documents. • Verify receipt of signed offers, agreements, and restrictive covenants. • Accurately enter and maintain confidential employee information within HR systems. • Coordinate onboarding activities with People Operations, Talent Acquisition, Staffing Managers, Payroll, Finance, and other stakeholders. • Facilitate employee setup activities, including payroll, benefits, training, and related onboarding requirements. • Maintain employee records and ensure changes are reflected accurately and promptly within HR platforms. • Design, manage, and enhance onboarding journeys within employee experience platforms. • Coordinate and distribute welcome gifts to new employees. • Provide HR administrative support throughout the employee lifecycle, including onboarding, employee development, policy implementation, and offboarding activities. • Communicate bill rate and pay rate changes to relevant stakeholders and update systems accordingly. • Process program extensions and ensure employment contracts remain current and compliant. • Manage the preparation, completion, distribution, collection, and filing of contractual documents and client exhibits. • Maintain HR databases and ensure a high level of data accuracy and integrity. • Research and monitor employment and recruitment legislation across relevant jurisdictions. • Support compliance with applicable privacy and employment regulations, including POPIA and GDPR. • Assist with operational requirements affecting employees and associates globally. • Generate standard reports and support training administration activities. • Maintain employee files and employment documentation. • Respond to employee inquiries in a professional, timely, and helpful manner. • Organize and maintain agendas for recurring staffing and operational meetings. • Conduct employment verification requests through calls, letters, and written confirmations. • Prepare and issue employment-related administrative and travel letters as required. • Identify opportunities to improve employee experience and HR operational processes. • Handle sensitive employee information with the highest level of confidentiality.

• own the planning, implementation, and service delivery for the Lifecycle Time & Attendance team • guide, coach, and develop direct reports to build a high-performing T&A team • foster a positive team culture across international borders in a remote, asynchronous environment • lead performance management by overseeing bi-annual evaluations and aligning individual and team goals with business objectives • drive recruitment, training, mentoring, and supervision of the regional team • serve as a subject matter expert and the final escalation point on all high-risk Time & Attendance related topics • partner across domains—including Operations, Product, Engineering, Legal, and Employee Relations—to enhance T&A processes • improve & optimize the Lifecycle T&A team's processes, existing workflows and tools • ensure efficient, compliant delivery of Time & Attendance services while meeting KPIs and SLAs • resolve escalated T&A issues through detailed analysis • champion the responsible adoption of AI-assisted tools within the T&A team