• Conduct monthly CCM patient check-ins via phone • Assist with patient enrollment into CCM and RPM programs • Document patient interactions accurately in the electronic health record (EHR) • Review and monitor patient health data received through remote monitoring devices • Escalate clinical concerns to the appropriate clinical team or provider • Provide patient education regarding chronic disease management • Maintain HIPAA compliance and patient confidentiality • Coordinate with physician offices and care teams to support patient care plans

• Provide support to patients and health care providers by offering information on the Patient Support services • Assist patients and caregivers in conducting assessments related to Patient Support services • Act as a liaison between patients, families and health care providers related to medication access • Address general inquiries regarding program services, disease states, or product related queries • Offer continuous support on disease states or product-related questions to ensure patient adherence • Refer the patient to their healthcare providers for clinical questions beyond program materials • Document patient information and interactions within the electronic patient record • Conduct ongoing file review and updates to reflect patient journey • Follow case-management protocols, including data collection, patient follow-up, therapy disruption/discontinuation monitoring, adverse event reporting • Collaborate with the reimbursement specialist and the physician to secure funding for patients’ therapies • Ensure patient services are coordinated and tracked, according to KPI’s • Participate in specialized training sessions for specific therapies provided by the pharmaceutical team • Attend pharmaceutical meetings, patient meetings, conferences, and work with patient associations and advocacy groups as needed • Coordinate with health care providers, pharmacies and infusion/injection clinics for treatment logistics and issue resolution • Maintain clear communication with the manager, team and the client regarding the management of patient cases • Assist in the training process of new Nurse Case Managers and provide feedback on protocols

Role Description At Centauri Health Solutions, we don’t just process applications; we serve as a lifeline. For many Medicaid members, a single phone call with our team can mean potentially receiving additional monthly cash benefits. We are looking for compassionate and detail-oriented individuals to join our team as Bilingual Disability Specialists. If you find deep satisfaction in solving complex problems and advocating for others, your mission starts here. Your Daily Mission (What You’ll Do): - Member Champion: Serve as the main point of contact for health plan members, maintaining regular communication, answering questions, and clarifying complex information. - Agency Liaison: Manage positive, professional relationships with medical providers, the Social Security offices, and other government agencies to keep applications on track. - Application Process Mastery: Gather, verify, and submit all necessary signed forms, medical records, and eligibility data, ensuring a complete and accurate application. - Proactive Case Management: Thoughtfully manage accounts, anticipating requirements, and taking all appropriate actions to secure disability benefits until every method is exhausted. - Regulatory Standards: Maintain strict adherence to HIPAA and company information security policies to ensure the safety and confidentiality of all data. - Database Navigation: Concurrently manage multiple software systems and databases to track member progress and documentation. Qualifications - 2+ years in customer service. - Experience in social services, case management, disability/claims processing, using contact center software or working with government agencies is a strong plus. - Fluent in English and Spanish, possessing the ability to speak, read, and write both languages with ease. - Excellent interpersonal and communication skills with an ability to clearly influence and de-escalate situations when needed. - Goal-driven and willing to learn. - Highly proficient with Microsoft Suite and can navigate multiple platforms and screens smoothly. Requirements - Enjoy a structured, performance-driven environment. - Spend 90% of your day managing inbound and outbound calls while staying on top of your case management tasks. - Manage applications from beginning to end, requiring long-term, detailed follow-up and persistence. - Balance quality member interactions with productivity and performance expectations. Benefits - Comprehensive medical, dental, vision, and prescription coverage. - Wellness program supporting overall well-being. - Company-paid basic life and AD&D insurance. - 401(k) plan with company match. - Tuition reimbursement opportunities. - Paid time off for vacation and illness. - Six paid company holidays. - Floating holiday. - Company-paid training and computer equipment. - Performance-based bonus program. - Paid time off for volunteer activities. - Employee referral bonus program. - Career development and training opportunities, including leadership growth.

• Serve as the first point of contact that will introduce patients to the program and help them enroll via a smartphone app • Conduct outbound calls (to program-eligible patients) and successfully convert those calls into enrollments • Create exceptional patient enrollment experiences and share insights with your peers • Evangelize program benefits and the impact it will have on member health • Deliver value to our partner and strengthen relationships through feedback, communication, and collaboration • Gather patient insights on enrollment experience in order to outline areas of growth and opportunity • Maximize team growth by delivering observations and identifying trends to help the team as it grows