• Serve as the first point of contact that will introduce patients to the program and help them enroll via a smartphone app • Conduct outbound calls (to program-eligible patients) and successfully convert those calls into enrollments • Create exceptional patient enrollment experiences and share insights with your peers • Evangelize program benefits and the impact it will have on member health • Deliver value to our partner and strengthen relationships through feedback, communication, and collaboration • Gather patient insights on enrollment experience in order to outline areas of growth and opportunity • Maximize team growth by delivering observations and identifying trends to help the team as it grows

Role Description The role of the Bilingual Logistics Client Service Representative is to perform the responsibilities listed below in a positive and professional manner under the guidelines of Total Quality Management (TQM). This is a fully remote role. Working shifts available are: - Monday - Friday 11:00am - 8:00pm EST What you will do: - Maintain and improve the high quality of service 4Refuel has developed by ensuring safe, timely and cost-effective delivery to our clients, coordinating with our team of operators and Operations department. - Utilize the dispatch/routing/CRM software available to reference conversations with clients, their site locations, equipment, and refuelling requirements. - Plan and organize call-in deliveries and dispatch accordingly. - Receive updates and provide details to Operations and Sales teams on scheduled client changes. - Receive and process COD delivery requests and authorize credit card as required. - Maintain communication with the client throughout the duration of their fuelling requirement, communicating both positive and negative occurrences. - Keep the Operations team and the Territory managers updated on significant issues; report any non-service issues as they happen to appropriate parties. - Provide assistance and direction to operators regarding routes, equipment utilization, TouchPC troubleshooting, and client's requirements. - Problem solve as issues arise, working with Operations, Sales, and/or Administration in order to resolve. - Maintain an excellent relationship with clients, operators, and other employees. - Address billing issues, including client-related charges, supplier/pickup entries, and outstanding cash/credit card deliveries. - Provide support to Operations staff after hours and on weekends via Cell phone, as needed. - Develop and maintain an on-going self-improvement program. - Perform other related duties as assigned. Qualifications - Fluent in spoken and written French and English. - Strong interpersonal and communication skills dealing with both external customers and internal customers at all levels of an organization. - Ability to multi-task and work under stress from varied client/internal issues. - Strong attention to detail and organizational skills. - Self-motivated with the ability to motivate and direct Operators. - Ability to work in a team environment. - Intermediate to advanced skills in MS Word, Excel, Streets & Trips/Mappoint. - Knowledge of a variety of communication devices, i.e., Cellular, 2-Way telephone devices, and email. - Strong knowledge of Canadian geography, truck/trailer equipment, and GPS tracking. - Possess good phone mannerism. - Accessible 24/7 to handle coverage or emergency situations. Requirements - Minimum Grade 12 Diploma. - Post-Secondary education in a logistics program and/or combined industry experience is an asset. Benefits - Employee engagement score of 93%. - Recognized for superior safety culture with WSIB honor, winning ‘Canada’s Best Health & Safety Culture’. - Awarded as Great Place to Work, Canada’s Safest Employers, and Best Workplaces for Women. Company Description At 4Refuel we believe that our people are our greatest asset. We’re dedicated to fostering a vibrant workplace culture where every employee feels valued, engaged, and inspired to contribute their best. As Canada’s largest and most experienced mobile refueller, 4Refuel has dominated the direct-to-equipment market for over 25 years and ranks among the country’s largest fuel buyers. Thank you for your interest in applying; only qualified applicants will be contacted. 4Refuel welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We are committed to diversity at 4Refuel, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. Transparency Notice: At 4Refuel we use AI-powered tools to help streamline our application review process. These tools assist our recruiters in identifying relevant skills and experience within resumes. However, all final decisions regarding interviews and hiring are made by our human recruitment team. We are committed to a fair and equitable hiring process for all candidates.

Title: Bilingual Claims Care Representative Location: Maryville, TN Job Description: POSITION TITLE: Claims Care Representative JOB STATUS: Full Time/Hourly DEPARTMENT: Claims REPORTS TO: Claims Care Team Lead TRAVEL REQUIRED: None WORK SCHEDULE: Mandatory in-office 4- week training. 3 times a month in-office after training. Pay: The expected hiring range for this position is from $20.39 to $23.99 plus additional bonus opportunity. The stated hiring range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs. HomeFirst® Agency is a leading insurance agency offering a wide range of insurance products from nationally-known insurance companies to protect your home, property and life. We strive to help customers find the right insurance products to fit their needs at competitive rates. Located in Maryville, Tennessee, we offer homeowners insurance to customers nationwide, and insurance to protect your other property and life in select states. For over 20 years, we have helped customers with their insurance needs. Today, we have more than 180,000 customers. JOB SUMMARY The Claims Care Representative I provides excellent customer service and support to policyholders to assist in the initial claim setup. This position reports to the Claims Care Team Lead and makes and receives calls from policyholders, providing guidance through the steps of reporting a new claim. The Claims Care Representative I ensures all necessary information is accurately recorded, details are documented, and initial expectations in the claims process are provided, including explaining required documents. JOB FUNCTIONS Administrative - Assists and supports adjusters and management with administrative tasks included but not limited to: - Mailing checks and letters, - Compiling paperwork, - Providing necessary forms required on a claim. - Assists with mailing of new claim paperwork. - Documents receipt of mail, emails, and faxes. - Acquires and uploads declaration page to claim file. - Completes claims reported to third party vendor assigning claims numbers to the files. - Uploads documents received on policyholder’s claims to claim file; notifies assigned adjusters of information received. Customer Service - Serves as the first point of contact for policyholders reporting a new claim. - Sets expectations and next steps to policyholder; explains documentation and other information needed for claim process. - Creates new claim reports by collecting detailed information about a loss and verifying policyholder’s contact information. - Demonstrates empathy and sensitivity when dealing with policyholders who may be experiencing stress or loss, helping to build trust and maintain a positive customer relationship. - Accurately enters loss information into the claims system and generates a claim number. - Other duties as assigned This job description is not an exhaustive list of all the functions that a team member performs and other duties may be assigned. REQUIREMENTS AND QUALIFICATIONS QUALIFICATIONS: - Education:High School diploma or equivalent - Experience:0-2 years of related experience preferred, but not required. - Must have strong computer skills with ability to navigate Microsoft Office Suite. - Travel as needed. - Ability to communicate effectively and efficiently via phone, email, and person to person. - Capability of gathering facts accurately, analyzing causes, evaluating alternate solutions, and arriving at sound conclusions on action to be taken. - Ability to manage multiple and/or conflicting responsibilities. - Great attention to detail, organizational skills, and time management. - Good sense of urgency and follow up. - Ability to handle stressful situations. - Ability to work in a team environment. - Bilingual in English and Spanish required. Licenses/Certifications: Knowledge, Skills, and Abilities (KSAs): - Must have strong computer skills with ability to navigate Microsoft Office Suite - Claims experience helpful, working knowledge of AS/400 and basic understanding of insurance a plus - Ability to communicate effectively and efficiently via phone, email, and person to person - Capable of gathering facts accurately, analyze causes, evaluate alternate solutions, and arriving at sound conclusions on action to be taken - Ability to manage multiple and/or conflicting responsibilities - Great attention to detail, organizational skills, and time management - Good sense of urgency and follow up - Ability to handle stressful situations - Ability to work in a team environment - Capable of dealing with changes that can and will occur periodically - Ability to make complex decisions PHYSICAL DEMANDS: - Must be able to remain in a stationary position 75% of the time. - Will be constantly operating a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer. - Will be communicating via phone, Teams, and Zoom. - Must be able to exchange accurate information at all times. - Must be able to identify and assess claim status and determine appropriate process. - Will primarily work in a state-of-the-art indoor temperature controlled, sealed window office environment, while maintaining a hybrid schedule. Here are some more reasons to choose HomeFirst Agency! - Full-time team members have the flexibility to create their own health, dental, and vision benefits package. HomeFirst Agency provides competitive 401(k) programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more. - As part of HomeFirst’s commitment to Opening Doors to a Better Life, HFA is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program. - At HFA, we encourage holistic wellness with physical, nutritional, social, financial, spiritual, and occupational programs available online or in-person for team members. - Our newly renovated Home Office campus offers an onsite restaurant, onsite fitness facility with full gym, in-person and virtual workout classes, yoga/barre studio, volleyball, and basketball courts, walking paths, and a disc golf course. Clayton is committed to creating an inclusive workplace. HomeFirst Agency is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. HomeFirst Agency. Where you start a job and gain a career! Business Unit - Homefirst Agency

• Coordinates care by serving as a resource for the member, their family, and their physician. • Ensures access to appropriate care for members with urgent or immediate needs. • Completes comprehensive assessments within their scope of practice. • Collaborates with the member, the PCP, and other members of the care team to implement a plan of care. • Provides education and self-management support based on the member’s unique learning style.