Role Description We are looking for a highly detail-oriented Business Workflow Analyst to help organizations understand, document, and improve their business operations. You will work directly with companies to learn how their operations function, document workflows in detail, identify inefficiencies, and create clear process documentation that enables future automation and optimization. The ideal candidate enjoys learning how businesses operate, organizing complex information, and transforming ambiguity into structured systems. What matters most is your ability to quickly learn, communicate effectively, document accurately, and think systematically. We expect candidates to use AI in daily workflows across research, ideation, drafting, design iteration, quality checks, and delivery acceleration. AI usage is a core execution requirement, not optional tooling. Qualifications - Exceptional spoken and written English communication skills. - Strong business communication and comprehension abilities. - Excellent listening skills and attention to detail. - Ability to learn unfamiliar business processes quickly. - Strong organizational and documentation skills. - Analytical mindset with the ability to identify patterns and inefficiencies. - Ability to communicate professionally with U.S.-based clients and stakeholders. - Comfortable working independently and managing multiple projects. Requirements - Experience in consulting, business analysis, operations, project management, customer success, process improvement, or related fields. - Experience working with U.S.-based companies or clients. - Familiarity with process mapping and workflow documentation. - Experience creating SOPs, guides, or operational documentation. - Exposure to AI tools, workflow automation, or business process optimization. Benefits - Competitive base salary + performance incentives. - Professional development opportunities. - Paid time off (PTO).

Role Description As a Senior CX Operations Analyst within CX Operations, you will design and implement solutions for the Customer Experience (CX) function’s most significant challenges. This involves building a global, AI-first, digitally enabled CX function from the ground up, focused on creating efficiencies in mature markets and unlocking growth in emerging ones. Reporting to the CX Operations Manager and as part of the central Business Operations team, you will help shape the engine that propels CX forward. Your responsibilities will include planning, reporting, and driving execution. You will take full ownership of your projects, advancing complex initiatives at pace while ensuring high-quality delivery. This role requires collaboration with stakeholders across the organisation to clarify complex topics and facilitate informed decision-making. You will: - Analyse performance data across our teams and customer experience to identify trends, issues, and opportunities for improvement. - Conduct discovery on our customer journeys, systems, and processes to deeply understand the root cause of issues, and develop solutions through first principles thinking that encompass the customer experience, ways of working, and systems; while considering the overall business context and objectives. - Enable the rapid, phased delivery of solutions by ruthlessly prioritising what’s required to execute. - Collaborate and bring together cross-functional groups to generate insights, develop solutions, and coordinate delivery. - Communicate across multiple teams and organisational levels; sharing plans, updates, and clear narratives. This role will include: - Project & Stakeholder Management - Ability to scope and lead major, multi-stream programs of work. - Able to tailor communications to any stakeholder and context. - Problem Solving - Able to apply a structured approach to problem solving complex issues. - Able to make connections on root causes of problems from a first principles approach. - Able to find innovative solutions to complex problems that exceed the businesses KPIs. - Data Analysis - Able to gather complex data and surface it in an engaging format. - Able to use data to build models/forecasts that generate new insights. - Able to interpret data and use it to generate meaningful actions and recommendations. Qualifications - Experience in CX or customer operations/analytics. - Be a high agency team member with a strong sense of ownership over your work. - Understand what good looks like with experience executing in a fast-paced, results driven environment. - Have the innate ability to simplify complex topics without sacrificing necessary detail. - Have demonstrated experience delivering complex solutions with few or no comparisons in the organisation. - Have demonstrated experience creating quality deliverables at a rapid pace that is unachievable for most. - Strong understanding of CX functions and optimal process design based on customer experience and performance outcomes. - Strong track record of being executional with a high propensity to GSD (driving forward deliverables to closure). Benefits - You will work remotely, with the flexibility to own your time and impact. - You will access cutting-edge tools to amplify your work, knowledge, and outputs. - You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life. - You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies. - You’ll also have access to a wide range of benefits that includes: - A very generous parental leave policy. - Subsidised egg freezing (so you can make the choice that’s right for you, on your terms). - A WFH office expense budget. - Outstanding learning & development opportunities. - Annual Global Gathering – so far we’ve been to Thailand, Vietnam, Bali, Dubai and are excited to meet in Gold Coast in Australia in September 2026.

• Support the preparation and submission of proposals responding to government and non-government funding opportunities • Coordinate outreach to internal teams and external partners to gather information needed for proposals • Assist with content development and proofreading of proposal materials • Help manage pipeline and timelines and track deliverables across multiple simultaneous efforts • Serve as a responsive point of contact for member inquiries, ensuring issues and data are routed appropriately, and supporting broader operations and engagement activities • Support data management and record updates in the CRM system (Microsoft Dynamics) • Assist with tracking and reporting on membership activity, including pulling data and maintaining Excel-based dashboards for senior leadership reporting • Help develop and maintain tracking tools that surface key numbers and trends for leadership • Support scheduling, documentation, and follow-through on action items across team workstreams • Prepare summaries, briefings, and activity reports for senior leadership • Contribute to reporting on team activities across Business & Strategy focus areas • Flex into other areas of the Business & Strategy portfolio as needs evolve.

• Audit every SOP across every department • Question the old processes and figure out which ones are just outdated habits nobody's challenged • Rebuild the broken ones using AI, the right tech tools, and Hubspot • Run an annual review of legacy SOPs to keep everything running clean • Own the full SOP book. You are the keeper of how Raise Away gets things done • Handle the rollout whenever an SOP is new or updated • Oversee Hubspot and tighten up the workflows inside each department • Find the friction and hunt down the bottlenecks in daily operations • Work across every team to make sure the handoffs between departments actually work • Manage the Raise Away Black Box, our internal home for all procedures and operations • Run root cause analysis to find what's broken and fix it alongside each team • Keep the operating cadence going: weekly, monthly, and quarterly business reviews with department heads and the CEO • Get hands-on with projects across every department • Keep teams on track to deliver on time and on budget • Build out all company and department projects in Asana