• To provide technical support and effective supervision to Grade A colleagues and their supporting hubs conducting multi-track RTA claims with a value in excess of £100k to up to £1M • The level of supervision required will be in accordance with the firms’ supervision framework and the post holder is expected to be an ambassador of best practice. • To provide technical coaching and guidance to leads and AFE’s. • To ensure efficient case progression to achieve the required operational, financial and client service performance in line with the firm's objectives. • To support colleagues in optimising case planning and hub productivity. • To undertake monthly technical 121’s with Grade A colleagues enabling reportable feedback to Technical Leads for action plans and business strategy. • To identify and escalate any capability concerns to the Technical Lead and support with the implementation of training, development or support plans if appropriate. • To collaborate with QA and Technical Compliance and / or Technical Leads to manage risk. • To support in Billing Governance Forums as required providing technical submissions for team members. • To ensure your team adheres to Minster Law Costs Process and provide technical costs support to fee earners. • Working collaboratively with fellow Team Leaders, Team Managers and Technical Leads to embed business change, manage risk and deliver performance.%0A• To engage and support in forums on a variety of technical issues including peer reviews. • To work alongside the leadership team in delivering and embedding Objectives. • To hold team meetings and share key messages ensuring these are delivered effectively.%0A• To complete monthly returns to the leadership team to optimise supervision

• Service, install, and repair equipment in businesses in accordance with established standards and procedures • Maintain safety and professionalism at all times • Promote service, preventative maintenance plans and communicate leads to sales team • Diagnose and troubleshoot mechanical and electrical issues in equipment • Accurately complete all necessary paperwork including but not limited to work orders, service orders, time logs, and emergency information schedules • Maintain inventory control of assigned equipment to ensure adequate stock levels

• Perform all service support as well as upsells and sells service contracts to locations • Provide all Wascomat / Electrolux warranty labor • Offer installation/parts support when needed • Address all service and parts calls, customer support role • Coordinate and schedule service calls for team and customers • Support team in project manager role when needed on laundromat projects • Canvass markets and drop off mailers • Drive the sale of Preventative Maintenance and Service Plans • Recommend measures to improve service methods, equipment performance, and quality of service • Analyze and resolve work problems or assist workers in solving work problems • Maintain time and service records • Perform other duties as assigned by management

• Conduct in-home infusion therapy visits with patients according to the plan of care. • Prepare clinical/nursing notes and document patient interventions in both clinical and non-clinical records consistently. • Act as a clinical resource, working collaboratively with other pharmacy departments. • Maintain knowledge of drug side effects and interactions. • Offer telephone and in-person patient education on therapy protocols, drug side effects, and home infusion procedures. • Ensure patients understand their therapy plans, medications, and the importance of adherence. • During initial and ongoing consultations, serve as a patient liaison between the patient, their family, and the pharmacy to ensure a seamless therapy process. • Perform comprehensive, initial, and periodic head-to-toe assessments for patients and initiate preventative and rehabilitative care. • Use health assessment data, and input from the agency team, the physician, the patient, and the family to determine patient needs. • Manage patient and family expectations regarding services, outcomes, and discharge goals. • Establish primary and secondary diagnoses based on patient assessment and home health care focus. • Develop care plans with skilled interventions, medical supplies, and necessary services to meet goals. • Regularly evaluate patient progress, in collaboration with team members, and revise care plans as needed. • Perform other duties as assigned.