Role Snapshot Our Internship Program with WPS Health Solutions is comprised of two key components. The first component involves gaining practical experience to supplement academic coursework and prepare for future career pursuits. This will be comprised of a hands-on role within a functional area related to a relevant field of study. Each internship incorporates responsibilities and tasks which support the business objectives and client service offerings, while providing ongoing collaboration with experienced departmental colleagues and exposure to "real world" business demands. The second element centers on exposure to corporate culture and professional development: This Intern will support WPS ITIL infrastructure as part of the change control, major incident management, problem management, and disaster recovery cross-functional team. Pay rate: $20.00 ~ $22.00/hour The base pay rate offered for this position may vary within the posted range based on your job-related knowledge, skills, and experience. Work Location Our first consideration will be to have this intern live in the state of Wisconsin to take advantage of Hybrid work and collaboration. Employees living within 45 miles of WPS Headquarters ( 1717 W. Broadway in Madison, WI) will be expected to be able to be able to work Hybrid 3 days a week on a regular basis. **As a secondary consideration, we do offer remote work in the following approved states: Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Nebraska, New Jersey, North Carolina, Ohio, South Carolina, Texas, Virginia, Wisconsin What you will do as an IT Infrastructure Intern: Review, support, and facilitate Requests For Change in the ServiceNow Platform Attend Change Advisory Board meetings and provide administrative support for the change control process, including following up on unauthorized changes Review, update and test department documentation and procedures Help develop disaster recovery plans, procedures, and documentation Assist in major incident response activities How do I know this opportunity is right for me?  If you: Have a strong interest in IT service management and are eager to learn about frameworks like ITIL that help organizations manage their IT infrastructure effectively. Enjoy working with cross-functional teams to solve complex problems, improve systems, and ensure business continuity. Are detail-oriented, organized, and thrive in environments where precision and accuracy are critical, especially when it comes to change control, incident management, and disaster recovery. Want to gain hands-on experience in problem management and major incident resolution, working to minimize disruptions and improve IT service delivery. What will I gain from this role? Gain practical experience supporting core ITIL processes, including change control, incident management, problem management, and disaster recovery, all of which are vital for maintaining IT service delivery. Work with various teams across the organization to understand how IT infrastructure is managed, how incidents are resolved, and how systems are optimized for performance and continuity. Build your knowledge in IT service management (ITSM) tools and frameworks, helping you develop valuable skills for a career in IT operations, service management, and support. Minimum Qualifications Preferred Qualifications Currently pursuing a degree in Computer Science, Information Technology, Cybersecurity, Risk Management, or related field. Remote Work Requirements High speed cable or fiber internet Minimum of 10 Mbps downstream and at least 1 Mbps upstream internet connection (can be checked at https://speedtest.net) Please review Remote Worker FAQs for additional information Benefits Hybrid work and Remote work Holiday pay and On-demand PTO Who We Are WPS, a health solutions company, is a leading not-for-profit health insurer and federal government contractor headquartered in Madison, Wisconsin. WPS offers health insurance plans for individuals, families, seniors and group health plans for small to large businesses. We process claims and provide customer support for beneficiaries of the Medicare program and manage benefits for millions of active-duty and retired military personnel across the U.S. and abroad. WPS has been making healthcare easier for the people we serve for nearly 80 years. Proud to be military and veteran ready. Culture Drives Our Success WPS’ culture is where the great work and innovations of our people are seen, fueled and rewarded. We accomplish this by creating an open and empowering employee experience. We recognize the benefits of employee engagement as an investment in our workforce—both current and future—to effectively seek, leverage, and include differing and unique perspectives that fuel agility and innovation on high-performing teams. This results in people bringing their authentic selves to work every day in an organization that successfully adapts to business changes and new opportunities. We are proud of the recognition we have received from local and national organization regarding our culture and workplace:  WPS Newsroom - Awards and Recognition. Sign up for Job Alerts FOLLOW US! Instagram LinkedIn Facebook WPS Health Blog This position may from time to time provide support to federal health care programs and other governmental or regulated industries. In accordance with law and/or contractual requirements, individuals in this role are or may be subject to all applicable federal regulations, agency contract requirements, and WPS internal policies, including but not limited to standards for data security, privacy, confidentiality, and program integrity. WPS and its personnel are subject to mandatory enhanced screening and background investigation prior to being granted access to information systems and/or sensitive data in order to safeguard regulated information and government resources that provide critical services. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.