Financial solutions for entrepreneurs and freelancers - combining business account benefits with multiple services
Customer Care Specialist, Dutch – German
Location
Greece
Posted
3 days ago
Salary
€18K - €24K / year
Seniority
Junior
Job Description
Customer Care Specialist, Dutch – German
Finom
• Deliver a “wow” customer experience across phone, chat, and email, consistently going above and beyond customer expectations • Build strong, genuine rapport with customers, especially during challenging or sensitive situations • Actively listen to understand customer needs, concerns, and the root cause of issues • Communicate clearly, confidently, and empathetically, explaining situations in a way customers can easily understand • Take full ownership of customer issues, acting with urgency to drive resolution as quickly as possible • Proactively follow up with customers, keeping commitments and ensuring no issue is left unresolved • Turn dissatisfied customers into loyal advocates through outstanding service and personal accountability • Collaborate closely with internal teams to escalate, track, and resolve complex issues • Accurately document customer interactions and outcomes in internal systems • Contribute to continuous improvement by sharing insights and feedback from customer interactions
Job Requirements
- Native or fluent speaker in Dutch or German (written and spoken)
- A minimum of 6 months of customer care service experience — regardless of industry background
- Strong communication skills with the emotional intelligence to handle high-impact customer situations
- A natural sense of empathy and a genuine desire to help people
- Resilience and composure when dealing with complaints or difficult conversations
- A proactive mindset with strong follow-through — you do what you say you will do
- Comfort working in a fast-paced, ever-evolving scale-up environment
- Agile, adaptable, and energized by change
- Strong problem-solving skills and the confidence to take ownership
Benefits
- 100% remote working.
- Up to 15% monthly bonus linked to individual and team performance.
- Stock Option/Shares program.
- Usage of the company's flats in Cyprus for our work-and-swim program.
- Opportunity to develop your skills in a fast paste FinTech environment.
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