Role Description - Must have Technical: - Good understanding of Control-M Architecture and Agent/Server Communication - Good knowledge on Control-M tool to manage batch jobs, familiarity with features and usage of tool - Basic Unix - ITIL knowledge - Good to have: - Experience of handling Priority incidents and critical issues related to Control-M. - Basic Unix - Basic MS SQL or Oracle - Soft Skills: - Experience in 24*7 batch monitoring and production support. - Excellent problem-solving skills and attention to detail. - Ability to work collaboratively in a team. - Strong communication and interpersonal skills Qualifications - Good understanding of Control-M Architecture and Agent/Server Communication - Good knowledge on Control-M tool to manage batch jobs - Basic Unix - ITIL knowledge - Experience of handling Priority incidents and critical issues related to Control-M - Basic MS SQL or Oracle - Experience in 24*7 batch monitoring and production support - Excellent problem-solving skills and attention to detail - Ability to work collaboratively in a team - Strong communication and interpersonal skills Requirements - Good understanding of Control-M Architecture and Agent/Server Communication - Good knowledge on Control-M tool to manage batch jobs - Basic Unix - ITIL knowledge - Experience of handling Priority incidents and critical issues related to Control-M - Basic MS SQL or Oracle - Experience in 24*7 batch monitoring and production support - Excellent problem-solving skills and attention to detail - Ability to work collaboratively in a team - Strong communication and interpersonal skills Benefits - Inclusive workplace - Equal employment opportunity (EEO) and affirmative action employer - Encouragement of individuality and growth - Prioritization of well-being Company Description At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. - Part of the $4.8 billion RPG Group - Community of 10,000+ innovators across 30+ global locations - Explore Life at Zensar and join us to Grow. Own. Achieve. Learn.

Role Description IEM is looking to bring on a Full Time Rapid Response Coordinator who supports the Program Management Office in the timely tracking, coordination, and resolution of escalated issues within Community Development Block Grant–Disaster Recovery (CDBG-DR) programs. This role serves as a central point of coordination for complaints, at-risk applications, urgent applicant concerns, and inquiries received from elected officials, legislative offices, local government departments, partner agencies, and other arms of government regarding constituents. The Rapid Response Coordinator is responsible for ensuring escalated matters are documented, assigned, followed up on, and tracked through resolution. This position helps ensure that program leadership has clear visibility into sensitive or high-priority cases and that applicants, constituents, and external stakeholders receive timely, accurate, and policy-aligned responses. Essential Functions - Serve as the primary coordinator for escalated cases requiring additional review, follow-up, or cross-functional coordination. - Track complaints, urgent applicant concerns, at-risk applications, and constituent inquiries from intake through final resolution. - Ensure responses are factual, consistent with program policy, and appropriately coordinated with program leadership before release. - Coordinate with case management, eligibility, duplication of benefits, construction, environmental review, quality control, appeals, compliance, and reporting teams to obtain information needed to resolve issues. - Coordinate internal discussions to ensure complex cases are reviewed by the appropriate subject matter experts. - Help clarify applicant status, outstanding documentation, eligibility issues, construction concerns, communication history, or next steps, as appropriate. - Help distinguish between communication issues, documentation gaps, policy constraints, applicant misunderstanding, process delays, and potential program errors. - Coordinate responses to inquiries received from elected officials, legislative aides, county or municipal departments, state or federal agencies, and other governmental offices regarding applicants or constituents. - Maintain an escalation tracker that captures issue type, source of inquiry, assigned owner, required action, due date, current status, resolution notes, and closure documentation. - Support development of escalation dashboards, aging reports, issue logs, trend summaries, and leadership briefing materials. Monitor cases to ensure timely follow-up, clear accountability, and completion of required actions. - Identify cases at risk of delay, non-response, applicant dissatisfaction, or compliance concern and elevate them to the PMO Manager or program leadership as needed. - Provide routine reporting to the PMO Manager on active escalations, complaints, aging items, high-risk applications, and resolved cases. - Identify recurring themes, process breakdowns, training needs, or policy clarification needs based on escalated case trends. - Recommend improvements to workflows, applicant communications, staff guidance, or escalation procedures to reduce repeat issues. - Maintain confidentiality and ensure personally identifiable information is protected when handling complaints, applicant records, and constituent inquiries. - Maintain a professional, responsive, and applicant-centered approach when supporting sensitive or urgent matters. - Help ensure applicants and external stakeholders receive clear, respectful, and timely communication. Qualifications - Bachelor’s degree from an accredited college or university in project management, public administration, emergency management, business administration, communications, social services, planning, or related field. - Five (5) years of experience with project and/or program management and demonstrated experience interpreting local, state, and federal rules and regulations. - Five (5) years of experience supporting federally funded grant programs, disaster recovery programs, housing programs, infrastructure programs, or comparable public-sector implementation efforts. - An equivalent combination of education, experience, and training that demonstrates the required knowledge, skills, and abilities necessary to effectively perform the duties and functions of this position may be considered. - Ability to travel to complete work assignments or attend meetings as needed by the project. - Proficiency with Microsoft Office applications, especially Excel, Word, PowerPoint, and SharePoint or comparable document management platforms. Preferred Qualifications - Has engaged with or is currently working on federally-funded programs administered by State or Local Governments in the State of Florida. - Experience with CDBG-DR, CDBG-MIT, CDBG, HOME, FEMA, or other federally funded recovery or resilience programs. - Experience working with elected officials’ offices, legislative aides, local government departments, or intergovernmental constituent inquiries. - Knowledge of HUD requirements, Federal Register notices, 2 CFR Part 200, duplication of benefits, environmental review, procurement, and grant recordkeeping requirements. - Familiarity with applicant case management, eligibility review, duplication of benefits, construction workflows, appeals, complaints, or quality control processes. - Experience using case management systems, Smartsheet, SharePoint, Power BI, or other tracking and reporting tools. - Experience developing escalation logs, complaint trackers, dashboards, issue reports, templates, scripts, or applicant communication materials. - Strong writing, organizational, analytical, and coordination skills. - Ability to manage multiple priorities in a fast-paced, deadline-driven environment. Benefits - Salary based on experience and location: $60,000 - $70,000 - 10 paid Holidays - Vacation Pay - Sick Pay - 401 (K) plan with matching - Company paid STD and LTD

Role Description We are looking for a highly skilled and motivated Incident Response Lead to join our cybersecurity team. This individual will serve as the operational backbone of how Strada handles incidents and ensures Strada is prepared to respond effectively to cybersecurity incidents. This is an individual contributor leadership role with significant cross-functional influence. When things go wrong, you are the person who makes sure the right people are in the room, the right information is flowing, and nothing falls through the cracks. The right person for this role brings structure and rigor to complex situations, drives timely decisions, and helps restore services safely and quickly without waiting for a playbook to be handed to them. This role will strengthen Strada’s incident response readiness by maturing processes, playbooks, escalation paths, exercises, and cross-functional operating mechanisms. You will be a self-starter who turns ambiguity into practical, repeatable operating mechanisms and moves work forward without waiting for detailed direction. The role will partner closely with the SOC Leads, who own monitoring operations, detection engineering, alert triage processes, SIEM management, and SOC team performance. Key Responsibilities - Lead Cybersecurity Incident Response - Act as incident lead for major cybersecurity incidents, establishing severity, objectives, workstreams, decision rights, communication cadence, and escalation paths. - Direct the end-to-end response through validation and scoping, containment, eradication, recovery, and closure, maintaining a clear record of timelines, decisions, actions, and owners. - Coordinate security, infrastructure, cloud, identity, network, application, vendor, and business teams to restore affected services safely and validate operational stability and residual risk. - Provide concise, timely situation reports and decision recommendations to executives and stakeholders, translating technical findings into business impact and required actions. - Partner with Legal, Privacy, Risk, Communications, Human Resources, Business Continuity, and customer-facing teams to meet regulatory, contractual, insurance, notification, and crisis communication obligations. - Build readiness for incidents - Own and mature incident response by establishing processes, enhancing tooling, and defining operational standards for handling incidents at scale. - Continually improve the incident response framework, major-incident plans, escalation criteria, call trees, and response and recovery playbooks, including clear handoffs with other teams. - Design and facilitate tabletop exercises and simulations to test technical readiness, decision-making, communications, and recovery arrangements. - Perform incident readiness activities, and support additional cybersecurity initiatives as needed in a dynamic global corporate environment. - Coach and enable the organization - Provide expert guidance on complex incidents and mentor responders, analysts, and technical stakeholders in effective incident management practices. - Lead post-incident reviews, assign and track corrective actions, and ensure lessons learned improve controls, architecture, detections, response capability, and operational resilience. Qualifications - Have 5+ years of experience in incident management, with direct experience leading high-severity cybersecurity incidents in complex, global, or distributed environments. - Have built or significantly shaped an incident response program, ideally in an environment where you had to create structure rather than inherit it. - Demonstrate a strong sense of ownership and urgency, with the ability to operate independently and make sound decisions under pressure without waiting for direction. - Are comfortable working in unprecedented situations where processes are still being defined and guidance may be incomplete or conflicting, leaving things better than you found them. - Have a track record of effective cross-functional collaboration, particularly with technology, product, security, legal, communications, and executive leadership. - Have experience with cloud infrastructure incidents and enough technical depth across the stack to engage meaningfully with technology teams during response, including comfort navigating distributed systems, monitoring tools, and logs. - Are analytically minded, with experience using data (incident metrics, queries, trend analysis) to inform decisions during response and to drive operational improvements over time. - Excellent communication skills with the ability to communicate clearly and calmly under pressure, both in real-time coordination and in post-incident written communications. - A strong record as a self-starter: you anticipate needs, identify gaps, set priorities, and drive work to completion with limited direction. - Strong process-design and documentation skills, including process mapping, runbook development, workflow design, and translating lessons into repeatable operating practices. - Proven coaching, facilitation, and change-enablement skills, with the ability to raise the capability and confidence of technical and non-technical stakeholders. - Strong knowledge of incident response methodologies and frameworks, including NIST SP 800-61, the SANS incident response lifecycle, and MITRE ATT&CK. - Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience. - Relevant certifications such as CISSP, GCIA, or equivalent are a plus. Benefits - An opportunity to play a critical role in building a new cybersecurity organization. - A dynamic and collaborative work environment. - Professional development and career growth opportunities. - Competitive salary and benefits package. - Flexible working arrangements.

Role Description A área de Accenture Security é uma das que mais cresce dentro da Accenture, e nossa prática global de Cyber Investigation and Forensic Response (CIFR) está no centro de como ajudamos nossos clientes a se prepararem, responderem e se recuperarem dos incidentes cibernéticos mais relevantes. - Realizar análises forenses complexas, incluindo forense avançada de memória, triagem de malware, recuperação de artefatos criptografados e identificação de técnicas anti-forenses. - Executar forense digital em hosts e redes, análise de logs e atividades de threat hunting em apoio às investigações de resposta a incidentes. - Utilizar soluções EDR, plataformas em nuvem (AWS, Azure e GCP) e inteligência de ameaças para identificar Táticas, Técnicas e Procedimentos (TTPs) dos atacantes. - Atuar em incidentes de segurança em ambientes Cloud, OT (Operational Technology) e ambientes corporativos tradicionais. - Desenvolver indicadores de comprometimento (IOCs) e contribuir para a construção de cronologias detalhadas de ataques. - Criar ferramentas de automação e scripts para aumentar a eficiência da equipe e aprimorar as capacidades investigativas. - Mentorar e treinar de 2 a 4 investigadores simultaneamente, contribuindo para o desenvolvimento técnico da equipe. - Realizar revisão de qualidade das análises produzidas pelos investigadores antes da validação do Investigador Principal. - Liderar frentes de investigação de médio e grande porte (20 a mais de 50 sistemas) com supervisão mínima. - Apoiar Investigadores Principais em decisões técnicas e definição da estratégia investigativa. - Traduzir direcionamentos estratégicos em atividades táticas para execução pela equipe. - Comunicar-se de forma eficaz com clientes, stakeholders e assessorias jurídicas ao longo de todo o ciclo de vida do projeto. - Elaborar relatórios técnicos completos sobre os resultados das investigações, com conclusões fundamentadas e defensáveis. - Apresentar descobertas técnicas em reuniões com clientes quando necessário. - Apoiar a liderança da Accenture na definição de escopo de projetos, utilizando abordagens inovadoras e estruturadas. - Viagens poderão ser necessárias para esta função, variando de acordo com as necessidades do negócio e dos clientes na América Latina. Qualifications - Formação superior completa ou experiência profissional equivalente. - Mínimo de 3 a 4 anos de experiência em DFIR (Digital Forensics & Incident Response), com atuação comprovada em investigações complexas. - Inglês mínimo nível B2 e Espanhol mínimo nível B1. - Para candidatos nativos em espanhol, Português mínimo nível B1. - Capacidade de obter autorizações de segurança dos EUA, conforme exigido por alguns clientes. Requirements - Experiência comprovada em resposta a incidentes corporativos, forense digital e processos de investigação de incidentes cibernéticos. - Ferramentas de DFIR como Volatility, X-Ways, FTK, EnCase, Autopsy, entre outras. - Sistemas operacionais Microsoft Windows e GNU/Linux. - Forense de memória e análise de malware. - Desenvolvimento de indicadores de comprometimento (IOCs) e identificação de TTPs de atacantes. - Liderança de frentes de investigação e mentoria de profissionais mais juniores. - Ambientes corporativos, Active Directory e padrões comuns de ataque. - Capacidade analítica e comunicação com clientes. - Resolução de desafios forenses complexos utilizando técnicas avançadas. - Threat Hunting em endpoints e redes. - Produção de análises precisas, defensáveis e bem documentadas. - Técnicas de erradicação, melhorias de monitoramento e fortalecimento de controles de proteção. - Desenvolvimento e implementação de planos dinâmicos de remediação em conjunto com ações de resposta a incidentes. Benefits - Experiência em ambientes Cloud (AWS, Azure e GCP) e forense em nuvem. - Experiência em ambientes OT e ICS (Industrial Control Systems). - Experiência em gestão de projetos. - Conhecimento em linguagens de programação e scripts (Python, PowerShell e Bash). - Conhecimento em sistema operacional MacOS. - Experiência com engenharia reversa e tecnologias de sandbox. - Capacidade avançada de análise de malware (desempacotamento, desofuscação e análise comportamental). - Contribuições para ferramentas ou metodologias DFIR de código aberto. - Participação ativa na comunidade de segurança (eventos, palestras, publicações ou desenvolvimento de treinamentos).