Visionix USA (formerly Luneau Technology USA & Optovue Inc.) logo
Visionix USA (formerly Luneau Technology USA & Optovue Inc.)

Innovation to unlock your potential. Optovue OCTs with OCT-A, Visionix screening & refraction, & Briot lens finishing

Field Service Representative – Pennsylvania, Ohio

Location

Ohio + 1 moreAll locations: Ohio | Pennsylvania

Posted

16 hours ago

Salary

0

Seniority

Mid Level

Associate Degree2 yrs expEnglish

Job Description

Field Service Representative – Pennsylvania, Ohio

Visionix USA (formerly Luneau Technology USA & Optovue Inc.)

• Install, repair, and perform preventative maintenance on Visionix, Briot-Weco, and Optovue products • Deliver on-site troubleshooting and high-level technical support • Maintain accurate service documentation, parts inventory, and RMA processes • Communicate effectively with customers, internal teams, and leadership • Care for company-issued tools, diagnostic equipment, and service vehicles • Identify workflow improvements or potential sales opportunities • Mentor and support new FSRs during onboarding • Must be Computer literate (Windows, MS Office Suite and other applications required) • Perform additional duties as assigned

Job Requirements

  • Associate degree in a technical field, military technical training, or equivalent experience
  • 2+ years in field service or technical support experience (6+ years preferred)
  • Strong mechanical and electrical troubleshooting skills
  • Ability to read & understand mechanical & electrical drawings
  • Basic IT experience (Windows/Uploading & Downloading software)
  • Excellent communication and customer service abilities
  • Ability to lift up to 80 lbs. and travel extensively (car + air)
  • Valid driver’s license with clean driving record
  • Willingness to travel throughout the U.S. for training and regional support
  • Experience with optics or ophthalmic equipment is a plus — training provided

Benefits

  • Competitive base salary
  • 401(k) Retirement Plan
  • Full benefits package (medical, dental, vision, life, disability)
  • Paid Time Off (PTO)

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