Innovation to unlock your potential. Optovue OCTs with OCT-A, Visionix screening & refraction, & Briot lens finishing
Field Service Representative – New Jersey
Location
New Jersey
Posted
16 hours ago
Salary
$65K / year
Seniority
Mid Level
Job Description
Field Service Representative – New Jersey
Visionix USA (formerly Luneau Technology USA & Optovue Inc.)
• Install, repair, and perform preventative maintenance on Visionix, Briot-Weco, and Optovue products • Deliver on-site troubleshooting and high-level technical support • Maintain accurate service documentation, parts inventory, and RMA processes • Communicate effectively with customers, internal teams, and leadership • Care for company-issued tools, diagnostic equipment, and service vehicles • Identify workflow improvements or potential sales opportunities • Mentor and support new FSRs during onboarding • Perform additional duties as assigned
Job Requirements
- Associate degree in a technical field, military technical training, or equivalent experience
- 2+ years in field service or technical support experience (6+ years preferred)
- Strong mechanical and electrical troubleshooting skills
- Ability to read & understand mechanical & electrical drawings
- Basic IT experience (Windows/Uploading & Downloading software)
- Excellent communication and customer service abilities
- Ability to lift up to 80 lbs. and travel extensively (car + air)
- Valid driver’s license with clean driving record
- Willingness to travel throughout the U.S. for training and regional support
- Experience with optics or ophthalmic equipment is a plus — training provided
Benefits
- Competitive base salary
- 401(k) Retirement Plan
- Full benefits package (medical, dental, vision, life, disability)
- Paid Time Off (PTO)
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