• Monitor transportation broker platforms and online portals for new trip opportunities, trip changes, cancellations, updates, and modifications. • Review trip requests to determine whether they should be accepted, denied, or escalated based on service area, geographic coverage, operational capacity, client requirements, and company guidelines. • Accurately enter approved trips into SendaRide’s scheduling platform with complete rider, pickup, drop-off, appointment, mileage, and trip details. • Update ride notes, trip documentation, and scheduling information to ensure accuracy and operational clarity. • Coordinate with internal teams and SendaRide Guides to support successful trip completion and on-time performance. • Identify trip discrepancies, missing information, scheduling concerns, or operational issues and escalate as needed. • Support billing accuracy by ensuring accepted trips are entered, documented, and updated correctly. • Communicate professionally with broker clients, internal departments, and Guides regarding trip details, updates, cancellations, and discrepancies. • Help maintain accurate records and organized workflows across broker portals and internal systems. • Support daily transportation operations by responding quickly and accurately to changing priorities.

• Process and submit medical claims accurately and on time • Review documentation for coding compliance • Follow up on denied or unpaid claims as needed • Communicate with providers, payers, or clients when necessary • Maintain HIPAA compliance and data security standards

• Process and submit medical claims accurately and on time • Review documentation for coding compliance • Follow up on denied or unpaid claims as needed • Communicate with providers, payers, or clients when necessary • Maintain HIPAA compliance and data security standards

• Lead end to end delivery of complex, cross functional IT programs, with a focus on IAM transformation and security initiatives. • Build and drive program plans, timelines, milestones, and success metrics across multiple workstreams. • Partner across Enterprise IT, Network Engineering, Security Engineering, Compliance, and Technical Operations to align priorities and execution. • Identify, track, and manage cross team dependencies, risks, and blockers, driving resolution with clear mitigation strategies. • Act as the bridge between technical teams and business stakeholders, translating complex concepts into clear, actionable insights. • Lead rollout and modernization of IAM capabilities, including provisioning, authentication (SSO and MFA), authorization, and governance. • Facilitate Agile and hybrid delivery practices such as Scrum and Kanban, improving team effectiveness and delivery outcomes. • Provide clear, concise reporting on program progress, risks, and outcomes to both technical and executive stakeholders.