Empowering Lives, Transforming Communities – One Ride at a Time. Improving access proves it's so much more than a lift.
Brokerage Service Coordinator
Location
United States
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Brokerage Service Coordinator
SendaRide
• Monitor transportation broker platforms and online portals for new trip opportunities, trip changes, cancellations, updates, and modifications. • Review trip requests to determine whether they should be accepted, denied, or escalated based on service area, geographic coverage, operational capacity, client requirements, and company guidelines. • Accurately enter approved trips into SendaRide’s scheduling platform with complete rider, pickup, drop-off, appointment, mileage, and trip details. • Update ride notes, trip documentation, and scheduling information to ensure accuracy and operational clarity. • Coordinate with internal teams and SendaRide Guides to support successful trip completion and on-time performance. • Identify trip discrepancies, missing information, scheduling concerns, or operational issues and escalate as needed. • Support billing accuracy by ensuring accepted trips are entered, documented, and updated correctly. • Communicate professionally with broker clients, internal departments, and Guides regarding trip details, updates, cancellations, and discrepancies. • Help maintain accurate records and organized workflows across broker portals and internal systems. • Support daily transportation operations by responding quickly and accurately to changing priorities.
Job Requirements
- Strong attention to detail and accuracy when reviewing, entering, and updating information.
- Experience with administrative support, operations support, dispatch, logistics, transportation coordination, healthcare support, customer service, or related work.
- Ability to work quickly and accurately across multiple platforms, systems, tabs, and workflows.
- Strong written and verbal communication skills.
- Ability to follow guidelines, make sound decisions, and escalate concerns appropriately.
- Strong problem-solving skills and the ability to identify issues before they impact operations.
- Ability to manage time effectively and prioritize urgent or time-sensitive work.
- Comfort working in a fast-paced, remote environment with changing priorities.
- Ability to maintain confidentiality and handle sensitive information appropriately.
- Dependable attendance and strong schedule adherence.
Benefits
- Must have access to a dedicated, quiet workspace.
- Must have reliable high-speed internet.
- This role requires working at a computer for extended periods and using multiple systems throughout the day.
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