• Support the management and implementation of global digital products and solutions in the HSE market • Identify opportunities to automate and standardize processes using AI and automation technologies • Collaborate with geographically distributed teams with a proactive approach • Prepare documentation, reports, and presentations for clients • Interact with clients to advise on best practices for management and implementation • Apply attention to detail and develop data storytelling skills • Work with Agile frameworks and SQUADs • Contribute to continuous improvement initiatives for processes and technology

Role Description The Senior Compensation Systems & Data Analyst is responsible for supporting the integrity, accuracy, and operational effectiveness of the organization's compensation systems, job architecture data, market pricing infrastructure, and related analytics. This role combines compensation operations, systems administration, data governance, reporting, and analytical support to enable informed decision-making across the employee lifecycle. Working across compensation, human resources, business leaders, and other internal partners, this position maintains critical compensation data and tools, supports recurring audit and survey processes, develops dashboards and reports, and provides analytical insights that improve data quality, strengthen governance, and support strategic decision-making. This role also helps create scalability and operational consistency within the Compensation function. Essential Functions - Administers and maintains compensation-related systems, workflows, access, and supporting processes. - Supports administration of market pricing platforms, including survey loads, pricing updates, survey matching, and pricing file maintenance. - Performs audits, reconciliations, and validation of compensation, job, and employee data across multiple systems and reports. - Maintains key job architecture attributes, including but not limited to job codes, SOC codes, FLSA status, job family, sub-category, geographic differentials, and eligibility indicators. - Identifies data quality issues, researches root causes, recommends corrective action, and supports long-term improvements in data governance. - Develops, maintains, and refreshes recurring compensation reports, dashboards, lookup tools, and data models. - Translates complex data into clear, practical recommendations for a range of audiences. - Provides deep-dive analyses and actionable insights that inform strategic and operational decisions. - Provides analytical support across compensation and broader people-related topics such as hiring, retention, engagement, and internal mobility. - Documents processes, supports standardization, and contributes to operational efficiency and audit readiness. - Develops materials and deliverables for business owners to aid in understanding and execution of compensation processes. Qualifications - Strong analytical and problem-solving skills with the ability to work with large, complex datasets. - Strong attention to detail and commitment to data accuracy, validation, and process consistency. - Ability to identify trends, issues, and opportunities within data and translate them into actionable insights. - Ability to communicate technical or analytical information clearly and effectively to both technical and non-technical audiences. - Strong organizational skills with the ability to manage multiple priorities and deadlines. - Ability to work independently while also collaborating effectively with cross-functional partners. - Process orientation with a focus on documentation, control, and continuous improvement. - Advanced proficiency in Microsoft Excel required; Power Query preferred. - Experience with reporting, dashboard, or analytical tools such as Python or similar preferred. - Experience with HRIS and compensation systems preferred. Requirements - Bachelor’s Degree in Human Resources, Business, Finance, Analytics, Information Systems, or a related field (Required). - Equivalent Combination of Education and Experience in related field (May be Considered). - 5+ years experience in compensation, HR systems, HRIS, people analytics, reporting, data analysis, or a related field (Required). - Prior Experience supporting compensation programs, market pricing, survey participation, job architecture, or related compensation processes (Preferred). - Prior Experience working with large datasets and multiple systems (Preferred).

Senior Underwriting Analyst Location: Norwalk, Connecticut Type: Hybrid Schedule: Full-time Job Description: Permanent Position Hybrid From Our Norwalk Office Domestic & General is growing fast across 14 countries, protecting the appliances that keep households running and cutting waste by extending product life. We're growing quickly in the US with big plans for this to continue as we win new clients and customers. The Role As a Senior Underwriting Analyst, you will drive the profitability and growth of our warranty portfolio across several major accounts. You will forecast and manage performance for both new and existing warranty lines spanning corporate and consumer products, directly influencing the organisation’s growth. The role is accountable for: - Supporting delivery of strategic Underwriting objectives within the FY27 OKRs - Producing profitability and pricing projections for new and existing products, and providing rating and proposition rules to client‑facing teams - Leading regular modelling and reporting of underwriting performance, recommending actions in response to emerging trends - Contributing underwriting inputs to financial forecasts, including annual budgets and interim reforecasts - Setting pricing structures that ensure products meet cost and margin targets through accurate costing and modelling - Conducting advanced data analysis (SQL, Excel, Power BI) to identify trends and inform recommendations - Ensuring compliance with data governance and quality standards - Driving process improvements through automation and enhanced analytics About You: You will be able to demonstrate: - Experience in a commercially focused underwriting or analytical - Numerate degree (UK 2:1 / US GPA 3.3+) or equivalent - Strong grasp of financial modelling, forecasting, and pricing fundamentals - Advanced analytical skills with large datasets, using Excel - Understanding of extended warranty products (advantageous but not essential) - Proficiency in data analysis/mining tools - Experience with SQL, Jira, Power BI (preferred) - Critical thinking and problem‑solving skills - Strong commercial acumen - Effective stakeholder management and influencing skills Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes criminal record checks. At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Role Description The Contact Center Platform Analyst is responsible for the administration, configuration, analysis, and optimization of contact center platform capabilities that support daily operations and overall contact center strategy. This role focuses on platform administration and operational enablement, including: - Skills - Dialers - Phone numbers - Routing-related configuration - Other contact center system capabilities This role supports RingCentral and NICE CXone and may support additional contact center and workforce-related platforms as business needs evolve. Responsibilities include: - Providing limited real-time operational support by monitoring platform performance - Identifying configuration-related issues or emerging trends - Supporting approved same-day changes to maintain service levels and operational effectiveness - Light project management to coordinate cross-functional work - Partnering with vendors and supporting feature launches Qualifications - A high school diploma or equivalent is required; a bachelor's degree in business, operations, information systems, project management, or a related field is preferred. - Equivalent combinations of education and relevant experience will be considered. - A minimum of five (5) years of hands-on experience administering or supporting NICE CXone in a contact center environment is required. - Experience making changes and troubleshooting within NICE Studio. - Experience with contact center configuration such as skills, routing, campaigns, dialers, queues, and phone number administration. - Experience partnering directly with software or platform vendors to troubleshoot issues, test solutions, and support new feature rollouts. - Experience coordinating cross-functional initiatives or managing project workstreams involving multiple stakeholders. - Strong analytical skills with the ability to identify issues, trends, risks, and improvement opportunities. - Strong attention to detail and ability to manage multiple configuration changes and project tasks accurately. - Strong organizational, time management, and documentation skills in a fast-paced operational environment. - Ability to communicate clearly with technical and non-technical stakeholders and provide concise project and status updates. - Ability to work collaboratively with Workforce Management, Operations, IT, vendors, and other stakeholders to drive results. - Experience supporting testing, change management, implementation, and rollout of platform updates preferred. - Experience monitoring contact center performance or supporting real-time operational decision-making preferred. - Willingness and ability to work flexible hours as needed. - Proficiency in Microsoft Office Suite and modern communication tools used by virtual teams (e.g., Microsoft Teams, Slack). Requirements - Experience supporting RingCentral and/or similar contact center or telephony platforms strongly preferred. - Experience with Balto. Benefits - Compensation: $80,000 to $95,000 determined by competitive market analysis and internal equity considerations. - Final compensation will be based on the candidate’s qualifications, experience, and business needs. - For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package. Physical Demands - Sitting, standing, and walking (95-100%) - Keyboarding (70-90%) - Viewing computer monitor, tablet, and cell phone requiring close vision (70-90%) Work Environment - 100% Remote: Work environment is at home.